Question 1

What Is A Valid Proof Of Deregistration And Why Do I Need It?

Accepted Answer

You can report your registration elsewhere within the Netherlands or registration abroad at the municipality where you are registered, or at any government agency abroad. You can make your appointment online or you can go to the municipality in person.

Read more information about deregistration on our blog: [Here](https://hi.shth.nl/27BZ)

Question 2

Can I Check-out Earlier/Later Than The End Date Of The Tenancy Contract?

Accepted Answer

You can check-out earlier than the end date of the contract, but not later. The end date of the contract is the utmost latest date that you can check-out, because your accommodation may be rented out to a third party already per the next day after your contract ends. If you would like to check-out earlier than the contract end date, please notify us as soon as possible, so we can properly arrange the check-out. Kindly note that arranging a earlier check-out date and time is always subject to our availability.

Question 3

What Payment Methods Are Accepted?

Accepted Answer

Once you book an accommodation with us, you will be provided different ways to pay the deposit, the rent and other additional services throughout the tenancy. In short, we accept the following payment methods:

* SEPA Bank transfer (FREE)
* iDeal (FREE)
* Bancontact (FREE)
* Credit cards (4.2% charge)

**SEPA Bank transfer** is one of the most straight forward possibilities. Kindly note to take into account the right bank account number and the attn. of the transaction. This information is always mentioned in the contract and invoice.

**Non-European bank accounts**

Kindly note that if you try to transfer an amount from a non-IBAN (non-European) bank account, your bank and other intermediate banks will most probably deduct transfer fees from the amount sent. This will result in a lower amount received by us, and you will need to supplement the amount due. For that reason, we do not advise you to transfer funds directly to our bank account from a non-European bank account.

**iDeal** is a payment method which is very popular in The Netherlands and all the Dutch banks are connected to. The invoices provided also contain an automatic payment link through iDeal, which makes transferring funds seamlessly.

**Bancontact** is a popular Belgium payment method which is supported by almost all the Belgium banks.

**Credit cards** we accept: Visa, MasterCard, JCB, UnionPay, Discover and American Express. If you want to pay an amount with your credit card, a non-refundable processing fee of 4.2% of the total amount is applicable to the transaction.

Question 4

This workflow is to be used when performing the Check-In, pr-Check-Out, and Check-Out.

Question 5

Can I end my contract earlier than the end date?

Accepted Answer

#### Depending on your type of contract and the agreed conditions, you can *or* cannot end your contract before the end date. 
If your contract mentions a definite period, it is possible to cancel your contract with a one calendar month notice. This notice should be in *writing* and delivered through *registered* mail. If you are leasing an accommodation for an indefinite period, probably a minimum contract period is concluded. In that case, it is not possible to end the contract by yourself. However, it is possible to contact us and discussing the ending your contract pre-maturely.

Question 6

Is Cleaning Included In The Rent?

Accepted Answer

Cleaning is included in some rental agreements. It depends on the accommodation. If it is included, it will be stated explicitly in the advertisement and in the contract.

Cleaning refers to surface cleaning of the indoor common area's which are reachable without the use of a ladder.

If you would like to have periodically cleaning or if you need any one-time cleaning done, you can book one with us. In this case, you can choose between a surface cleaning or a deep cleaning of different areas such as; common areas, bedroom(s), garden etc.

Question 7

Why Is The Contract In Dutch?

Accepted Answer

The contract is in Dutch. We do not provide an English contract because of legal reasons and the Dutch law. We understand that not everything might be clear or easy to understand as a non-Dutch speaking person.

You can always contact us if you have any questions regarding the contract, and we can answer all the questions you might have about the contract and the appendixes. We can even schedule a call to answer your specific questions regarding the tenancy agreement. Also translating the contract through Google translate might help quite a lot, and you may ask anybody you know to help you translating or helping you understand its content.

Question 8

Can I Stay Even Though I Am Not A Student?

Accepted Answer

Only students and interns can book accommodations through Student Housing The Hague. You can book with us if you have proof of your tie to an educational establishment upon check-in 👩‍🎓

E.g. It's May 2021, you'd like to check-in on 1 June 2021 but you are graduating in August 2021. Yes, you can book with us as long as you can show us your proof of enrollment for the year 2020-2021.

Do you have a similar case but still unsure about your situation? Call [0031705680807](0031705680807) or e-mail to [help@shth.nl](help@shth.nl) so we can take a look at your situation.

Question 9

Can Two People Stay In One Room?

Accepted Answer

In general, two (or more) people can't stay in one room unless otherwise mentioned in the advertisement.

Question 10

Do I Have To Pay The Deposit In Order To Secure A Room?

Accepted Answer

###### A deposit needs to be paid to secure your accommodation. A bank statement does not suffice, but only an authentic bank deed.
An authentic deed (or authentic act) is a legal document which has been appropriately prepared and authenticated by a court officer, such as a notary.

The authenticating officer acts as a registry and holder of a unique record of the document and can make certified copies of the original if later required (the original is usually given to the parties).

###### An authentic deed offers certainty on the following points:
* It is stated on the document that it is real.
* It has a fixed date on it.
* That nobody changed the contents of the document afterwards.
* The people whose names are on the document are the same people who signed it.

How can we help?

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