Q: Are Pets Allowed?

Yes, pets 🐕 are allowed when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's. But, when it comes to renting a room in a shared accommodation (rooms): Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room. ^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Q: What Are The Extra Fees With Rooms For Stays Shorter Than Twelve Months?

All stays shorter than twelve months are subject to additional fees The following rates and price plans apply to the rental periods of Dependent Living Accommodations (DLA) such as rooms. All additional fees are processed monthly Short stay accommodations: 4 months: + €50,00 p/m 3 months: + €60,00 p/m 2 months: + €80,00 p/m 1 month: + €120,00 less than 1 month: + €240,00 Long stay accommodations: 12 months: the standard rate as mentioned in the advertisement 11 months: + €12,00 p/m 10 months: + €16,00 p/m 9 months: + €20,00 p/m 8 months: + €25,00 p/m 7 months: + €30,00 p/m 6 months: + €35,00 p/m 5 months: + €45,00 p/m Note: The total amount of months are rounded down. If you are staying e.g. 4 months and 20 days, the additional fee will be calculated as 4 months.

Q: My Take-In Form Data Is Incorrect, What Can I Do?

Please ensure the accuracy of the information in your Take-In Form, as it is crucial for our automated processes. The details you provide will be automatically extracted and used to generate the tenancy agreement, and to send you important emails and signature requests. Errors in details such as, but not limited to end-date, date of birth, document ID number, country of origin, email, or misspelled names cannot be manually edited on our side. In such cases, you will need to submit a new Take-In Form and pay the one-time fee again without a refund for the previous forms. Therefore, we strongly recommend thoroughly reviewing the Take-In Form before finalizing it to prevent unnecessary time and expenses. If the error concerns the telephone number, we can adjust it for a service fee of 25 EUR. For more information, refer to our General Terms and Conditions . Why Our Terms Are Strict Our terms are strict to ensure the accuracy of information from the start. Without these measures, we would likely face more incorrect forms, which would increase our workload significantly. Handling multiple corrections and refunds is a complex process, involving different departments such as sales, support, finance, and even legal. This could require dedicating a full-time staff member just to manage errors. Therefore, we stress the importance of double-checking all information during form submission, as we provide multiple reminders and confirmations to ensure you have every opportunity to submit the correct details. [how-tos][figure][/figure][figure]Incorrect end date (or any other data) will lead to rejection with no refund[/figure][figure][/figure][figure][/figure][figure][/figure][figure][/figure][/how-tos]

Q: What Is A Valid Proof Of Deregistration And Why Do I Need It?

You can report your registration elsewhere within the Netherlands or registration abroad at the municipality where you are registered, or at any government agency abroad. You can make your appointment online or you can go to the municipality in person. Read more information about deregistration on our blog: Here

Q: What Is A Valid Bank Statement?

A valid bank statement is a document issued by your bank that provides a detailed summary of your account’s activity over a specified period. It shows important details like deposits, withdrawals, transfers, and the account balance. For guarantor applications, landlords request bank statements to verify the guarantor's financial stability, ensuring they can cover rent payments if the tenant is unable to meet their financial obligations. A valid bank statement should meet the following criteria: 1. Recent Date: It should cover the most recent 3-6 months of account activity to give an accurate snapshot of the guarantor's financial situation. 2. Clear Account Information: The bank statement should clearly show the account holder’s name, account number, and the bank’s details. 3. Visible Transactions: The document must show regular deposits, especially income-related ones, to demonstrate the guarantor's ability to cover rent if needed. 4. PDF or Printed Format: Bank statements must be in a format that cannot be easily altered, such as a PDF or printed copy issued directly by the bank. 5. Language: The bank statement must be in English or Dutch. This is necessary to prevent fraud, confirm identity, and assess whether the guarantor can reliably cover the rent should the tenant default. BANK STATEMENT EXAMPLE:

Question 1

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins take place between 13:00 - 16:30 on Monday, Tuesday, Wednesday and Thursday.

Kindly take the following into account:

If your tenancy agreement is set to start on a future date, your check-in will always occur on the contract's starting day, except if it falls on a Saturday, Sunday, or a holiday. In the latter case, it will be rescheduled to the first available day. If applicable, the rent will be adjusted accordingly. However, if your agreement starts today/in the past because the accommodation is/was available immediately you can find more information regarding this here: https://faq.shth.nl/faqs/when-is-the-deadline-for-the-first-term-rent-payment

In case you wish to reschedule your check-in for a later date than initially specified in your contract, it can only be arranged on a business day (except Fridays). The specific date and time will be subject to our availability and may incur additional charges. Please note that, especially in co-living arrangements, check-ins must be within reasonable hours to respect the privacy and comfort of your housemates.

If you require a quicker process for your tenancy agreement and check-in, you can request our priority service where we coordinate this with the management party. This service ensures that your check-in occurs sooner than our regular next business day timeframe (applicable when the booking is finalized within 4 days). An example scenario could be needing the check-in on the same day as your rent payment, especially if the next day is a weekend. Please be aware that check-in times outside the standard practice and hours, as mentioned above, will incur an additional fee of 250 EUR excl. 21% VAT, subject to the availability of the management party.

Please note: The planning department is closed on business days from 3 PM.

Question 2

Can I End/Terminate My Contract?

Accepted Answer

Depending on your type of contract and the agreed conditions, you may or may not have the option to terminate your contract before the end date. Please contact us, and we will review your contract and provide you with the relevant information.

Fixed-Term Contract

We offer fixed-term contracts with a maximum duration of 12 months. A fixed-term contract is a legally binding agreement with a predetermined timeframe that cannot be terminated prematurely, except by mutual consent through a termination agreement. This arrangement provides clear and stable terms for both tenants and landlords throughout the specified duration. It's crucial to distinguish between a fixed-term contract and a definite contract; the former cannot be terminated by either the tenant or the landlord before the contract's end date. If you wish to terminate a fixed-term contract prematurely, it can only be done through a termination agreement, which may involve administrative costs.

What Is A Termination Agreement?

A termination agreement is a mutually agreed-upon agreement between the tenant(s) and the landlord to end the tenancy agreement before the specified end date. It outlines the terms and conditions of the early termination, including any obligations, responsibilities, and potential costs involved. The termination agreement provides a formal and legally binding framework for both parties to terminate the tenancy agreement in a mutually agreed manner.

What Do You Need To Mention In Your Registered Letter?

If your contracts needs you to terminate by registered letter, you can find the information regarding the registered letter here:

To terminate the rental agreement, you must submit a notice of termination in the form of an "aangetekende brief" (registered letter). According to the law (link), this is the only valid method of giving notice to your landlord. The registered letter provides evidence of delivery and ensures that your notice is legally recognized and binding.

Mention the following in your registered letter:

Date per when you'd like to terminate.
Signature of all tenants in case you rent an entire apartment, otherwise only your signature of your renting an individual room.
The address of the accommodation in question.

Other information

Please take into account that we plan the pick-up of the letters, once, at the end of every month (the last day); this is to prevent missing out on registered letters coming in right after we picked it up.

In case Student Housing The Hague is the contract manager, you must send the registered letter to the following address:

Box G9200 (very important to mention this!!)

Gravin Juliana van Stolberglaan 31

2263 AB Leidschendam

Nederland

Question 3

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Question 4

When Is The Deadline For The First-Term Rent Payment?

Accepted Answer

The first-term rent payment must cover a minimum of one full calendar month. For instance, if the tenancy begins on the 18th, the first payment should include both the remainder of that month and the entire following month.

Ideally, it’s best to make the payment as soon as possible to expedite the scheduling of your check-in, as our schedule can fill up quickly.

However, if you do not finalize the payment within 4 days, the check-in will take place within 3 business days after receiving your first-term payment. If we fail to provide you with a check-in date within 3 business days, we will also not invoice you for the remainder days until the actual check-in date.

Any rent adjustments will be made with the rent of the following month.

Keep the following timeline in mind:

Sign contract < 72 hours by tenant.
Sign contract < 1 business day (24 hours) by landlord.
Transfer the first term rent (this is one month rent or remainder month + 1 full month rent). Any differences due to a partial month will be adjusted in the following month's invoice.

Please note: Our planning department is closed on business days from 3 PM.

Question 5

What Are The Extra Fees With Rooms For Stays Shorter Than Twelve Months?

Accepted Answer

All stays shorter than twelve months are subject to additional fees

The following rates and price plans apply to the rental periods of Dependent Living Accommodations (DLA) such as rooms.

All additional fees are processed monthly

Short stay accommodations:

4 months: + €50,00 p/m
3 months: + €60,00 p/m
2 months: + €80,00 p/m
1 month: + €120,00
less than 1 month: + €240,00

Long stay accommodations:

12 months: the standard rate as mentioned in the advertisement
11 months: + €12,00 p/m
10 months: + €16,00 p/m
9 months: + €20,00 p/m
8 months: + €25,00 p/m
7 months: + €30,00 p/m
6 months: + €35,00 p/m
5 months: + €45,00 p/m

Note: The total amount of months are rounded down. If you are staying e.g. 4 months and 20 days, the additional fee will be calculated as 4 months.

Question 6

My Take-In Form Data Is Incorrect, What Can I Do?

Accepted Answer

Please ensure the accuracy of the information in your Take-In Form, as it is crucial for our automated processes. The details you provide will be automatically extracted and used to generate the tenancy agreement, and to send you important emails and signature requests.

Errors in details such as, but not limited to end-date, date of birth, document ID number, country of origin, email, or misspelled names cannot be manually edited on our side. In such cases, you will need to submit a new Take-In Form and pay the one-time fee again without a refund for the previous forms. Therefore, we strongly recommend thoroughly reviewing the Take-In Form before finalizing it to prevent unnecessary time and expenses.

If the error concerns the telephone number, we can adjust it for a service fee of 25 EUR.

For more information, refer to our General Terms and Conditions.

Why Our Terms Are Strict

Our terms are strict to ensure the accuracy of information from the start. Without these measures, we would likely face more incorrect forms, which would increase our workload significantly. Handling multiple corrections and refunds is a complex process, involving different departments such as sales, support, finance, and even legal. This could require dedicating a full-time staff member just to manage errors. Therefore, we stress the importance of double-checking all information during form submission, as we provide multiple reminders and confirmations to ensure you have every opportunity to submit the correct details.

[how-tos][figure][/figure][figure]Incorrect end date (or any other data) will lead to rejection with no refund[/figure][figure][/figure][figure][/figure][figure][/figure][figure][/figure][/how-tos]

Question 7

What Are The Selection Criteria That Student Housing The Hague Applies?

Accepted Answer

At Student Housing the Hague, we have established a set of objective and non-discriminatory selection criteria to ensure fair and consistent allocation of our rental accommodations. Our criteria are designed to meet the specific needs and circumstances of international students because they often have limited or reduced social support networks in the Netherlands, as well as to fulfill our commitment to providing campus contracts. We strive to create an inclusive and supportive environment for all our tenants.

Selection Criteria:

Student Status: To be eligible for our accommodations, applicants must provide valid proof of being a registered international student enrolled in a recognized educational institution within The Netherlands.
Residency Requirement: Applicants must be non-Dutch nationals and have a non-Dutch passport, thereby reflecting our focus on providing housing to international students.
Financial Capacity: As part of the application process, we request proof of financial capability to cover the rental costs. This helps ensure that tenants can fulfill their financial obligations without undue hardship.
Guarantor In The EU: As part of our rental agreement, we request that tenants provide a guarantor who is based within the European Union. This measure serves to ensure accountability and mitigate potential risks for both parties involved in the rental arrangement.
Compatibility with Campus Contracts: Student Housing The Hague exclusively offers campus contracts. Therefore, applicants should agree to the terms and conditions outlined in the contract and demonstrate a commitment to complying with them.
Fair Allocation: We operate on a first-come, first-served basis, provided that applicants meet all other eligibility criteria. This approach ensures equal opportunities for all students and minimizes any bias or discrimination.

It is important to note that our selection criteria are not based on factors such as race, nationality, religion, gender, or any other protected characteristic. We are committed to providing equal opportunities and fair treatment to all applicants, without any form of discrimination.

Please be aware that meeting the selection criteria does not guarantee accommodation, as availability is subject to demand and the availability of suitable units.

If you have found an accommodation with us and would like to proceed with renting it, please ensure that you meet the above selection criteria. If you have any further questions or require clarification, our team is available to assist you throughout the process.

We look forward to helping you find suitable and comfortable accommodation during your student time in the Hague and surrounding!

Note: The selection criteria provided above are tailored specifically to the scenario described, where Student Housing the Hague targets international students and offers campus contracts. These criteria may not be applicable or appropriate for other rental agencies or situations.

Question 8

What Is A Valid Proof Of Deregistration And Why Do I Need It?

Accepted Answer

You can report your registration elsewhere within the Netherlands or registration abroad at the municipality where you are registered, or at any government agency abroad. You can make your appointment online or you can go to the municipality in person.

Read more information about deregistration on our blog: Here

Question 9

What Is A Valid Bank Statement?

Accepted Answer

A valid bank statement is a document issued by your bank that provides a detailed summary of your account’s activity over a specified period. It shows important details like deposits, withdrawals, transfers, and the account balance.

For guarantor applications, landlords request bank statements to verify the guarantor's financial stability, ensuring they can cover rent payments if the tenant is unable to meet their financial obligations. A valid bank statement should meet the following criteria:

1. Recent Date: It should cover the most recent 3-6 months of account activity to give an accurate snapshot of the guarantor's financial situation.
2. Clear Account Information: The bank statement should clearly show the account holder’s name, account number, and the bank’s details.
3. Visible Transactions: The document must show regular deposits, especially income-related ones, to demonstrate the guarantor's ability to cover rent if needed.
4. PDF or Printed Format: Bank statements must be in a format that cannot be easily altered, such as a PDF or printed copy issued directly by the bank.
5. Language: The bank statement must be in English or Dutch.

This is necessary to prevent fraud, confirm identity, and assess whether the guarantor can reliably cover the rent should the tenant default.

BANK STATEMENT EXAMPLE:

Question 10

As A Student Renting From Student Housing The Hague, Why Am I Required To Provide A Guarantor Within The EU?

Accepted Answer

Thank you for your question regarding the requirement to provide a guarantor within the EU when renting from Student Housing the Hague. We understand that this requirement may raise some queries, and we are here to provide you with a detailed explanation.

As part of our rental agreement, we request that tenants provide a guarantor who is based within the European Union. This measure serves to ensure accountability and mitigate potential risks for both parties involved in the rental arrangement. It is not allowed to point yourself as a guarantor. You can read more about it here.

Here are a few key points to elaborate on why we have implemented the requirement of having an EU guarantor:

1. Financial Responsibility: The presence of a guarantor helps to secure the financial aspect of the rental agreement. By having a guarantor within the EU, we can ensure that there is an individual who can assume responsibility for the rental payments in the event that the tenant is unable to fulfill their obligations.

2. Legal and Administrative Compliance: Renting a property involves various legal and administrative aspects. Having a guarantor within the EU facilitates adherence to local laws and regulations governing rental contracts. It provides an added layer of assurance that the necessary documentation and procedures can be carried out effectively.

3. Risk Mitigation: Renting accommodations involves an element of risk for both the tenant and the landlord. The presence of a guarantor within the EU helps mitigate these risks by providing an additional financial support system. In case of unforeseen circumstances or potential damages to the property, the guarantor can step in to fulfill any financial obligations that may arise.

4. International Student Considerations: As an organization focused on serving international students, having a guarantor within the EU is particularly beneficial. It helps bridge potential gaps that may arise due to the unique circumstances and limited social safety nets that international students often face. The presence of a guarantor provides an added sense of security and helps ensure a smooth rental experience.

Please note that the role of a guarantor is primarily to provide financial security and is not intended to interfere with the tenant's independence or decision-making. The guarantor's involvement is typically limited to financial matters and does not extend to day-to-day interactions between the tenant and the landlord.

We understand that finding a guarantor within the EU may pose challenges for some individuals. If you encounter difficulties in meeting this requirement, we encourage you to reach out to our team. We will be more than happy to explore alternative solutions or discuss any concerns you may have.

We hope this clarifies the reasons behind our requirement for a guarantor within the EU. If you have any further questions or need additional information, please do not hesitate to contact us. We are here to assist you throughout the rental process.

Once again, we appreciate your interest in renting from Student Housing the Hague, and we look forward to providing you with a comfortable and enjoyable living experience.