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Do I Need To Pay A Security Deposit For Booking My Accommodation?

I am interested in booking accommodation with you. However, I would like to know what the deposit is and when I need to pay this.

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Can I Visit Your Office So You Can Help Me Find Accommodation Or So You Can Answer Some Of My Questions?

I am looking for housing but it's so difficult. Can I come to the office, so we can check the options and book with you? I have some questions and would like to drop by the office to ask them. Is this possible?

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At What Date And Time Is The Check-In Scheduled?

I finished the booking process with you and my flight arrives on Monday at 6 PM at Schiphol airport. Can I check-in at 8 PM?

Check-In Tenant
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How Can I Dispose Of My Household Waste?

I have been living here for a few days and my trash bin is almost full but I do not know where I can dispose of my household waste.

How To Tenant
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We Are A Group, And We Are Renting An Apartment. Can We Pay Each Our Share Of Rent?

We are renting an apartment and would prefer to pay our share instead of having one person pay the total sum. Is this possible?

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Is There Bed Linen And Towels In My Accommodation?

I am checking in soon but beddings and towels are quite heavy. Do I need to bring my own or do you offer any beddings and towels?

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When Will The Deposit Be Refunded?

I had my Check-out 5 days ago but I did not receive my deposit yet.

Finances Legal
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What Payment Methods Are Accepted?

I do not have a Dutch bank account, is it possible to pay in cash?

Finances
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We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

We are booking an apartment for 1 August, but I won't arrive until 27 August. Can I get a rent reduction?

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Some practical information for (international) students.

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