Question 1

We Are A Group, And We Are Renting An Apartment. Can We Pay Each Our Share Of Rent?

Accepted Answer

The total amount should reach our bank account in one transfer. Any other way entails additional (administrative) work. If you insist on paying separately, this is possible but will be subject to an additional fee of 25 EUR per transaction.

Question 2

Do I Need To Pay A Security Deposit For Booking My Accommodation?

Accepted Answer

The deposit is a standard security fee that has to be paid when booking your accommodation. By law, security deposits **cannot** be used for rent payments. The security deposit covers possible damages, excessive wear and tear, or other unmet conditions at the end of your tenancy agreement.

The deposit equals to **twice the month's rent** for independent accommodations (whole apartments or houses), and **€950,00** for dependent accommodations (rooms). The deposit will be refunded within 14 days after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

Question 3

How Can I Dispose Of My Household Waste?

Accepted Answer

If there are underground containers close by your accommodation (less than 5 min. walk), you can dispose of your household waste in these containers. If there are no underground containers close by, you can put out your garbage bag, wheelie bin, or old paper outside on the designated collection day.

![wheelie bin.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/BeDvdNka4W/wheelie%20bin.png)

## The Hague
More information about how and when the municipality of The Hague will collect the garbage, what is and what isn't allowed, and other information can be found [here](https://hi.shth.nl/1eYW). You can see when the municipality will collect the garbage with this [link](https://hi.shth.nl/1eYQ). Just fill in your postal code and house number as shown hereunder.

![Zipcode.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/Lumi565eVm/Zipcode.png)

The zip code contains four numeric and two alphabetic characters, which can be found in your contract. Unfortunately, the waste collection schedule of The Hague municipality is only provided in Dutch at this moment.

### Private container
As a resident of The Hague, you can order your own mini-container (maximum 1 per household) for absolutely free(!). For more information and to order one, please check this [link](https://hi.shth.nl/1kIq).

## Rotterdam
More information about how and when the municipality of Rotterdam will collect the garbage, what is and what isn't allowed, and other information can be found [here](https://hi.shth.nl/1kSy). You can see when the municipality will collect the garbage with this [link](https://hi.shth.nl/1kT3). Just fill in your postal code and house number as shown hereunder.

![Capture.JPG](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/NjGVDDYbNI/Capture.JPG)

Question 4

Can I end my contract earlier than the end date?

Accepted Answer

#### Depending on your type of contract and the agreed conditions, you can *or* cannot end your contract before the end date. 
If your contract mentions a definite period, it is possible to cancel your contract with a one calendar month notice. This notice should be in *writing* and delivered through *registered* mail. If you are leasing an accommodation for an indefinite period, probably a minimum contract period is concluded. In that case, it is not possible to end the contract by yourself. However, it is possible to contact us and discussing the ending your contract pre-maturely.

Question 5

Can I Bring My Own Furniture Into  The Accommodation?

Accepted Answer

It is negotiable if you want to bring your own furniture. However, you can not bring your own furniture prior to our consent. We want to prevent any damages made by moving furniture or bringing furniture. If you want to make adjustments to the room, you'll have to sign a liability contract. Be aware that some furniture may be attached to floors and walls, so it cannot be moved.

Please note that you are not allowed, amongst others, to make adjustments to your accommodations, like making holes in the wall. Appliances such as your own washing machine, dryers, heaters, or fridges are **not** allowed.

Question 6

Can I Stay Even Though I Am Not A Student?

Accepted Answer

Only students and interns can book accommodations through Student Housing The Hague. You can book with us if you have proof of your tie to an educational establishment upon check-in 👩‍🎓

E.g. It's May 2021, you'd like to check-in on 1 June 2021 but you are graduating in August 2021. Yes, you can book with us as long as you can show us your proof of enrollment for the year 2020-2021.

Do you have a similar case but still unsure about your situation? Call [0031705680807](0031705680807) or e-mail to [help@shth.nl](help@shth.nl) so we can take a look at your situation.

Question 7

Can Two People Stay In One Room?

Accepted Answer

In general, two (or more) people can't stay in one room unless otherwise mentioned in the advertisement.

Question 8

Why Is The Contract In Dutch?

Accepted Answer

The contract is in Dutch. We do not provide an English contract because of legal reasons and the Dutch law. We understand that not everything might be clear or easy to understand as a non-Dutch speaking person.

You can always contact us if you have any questions regarding the contract, and we can answer all the questions you might have about the contract and the appendixes. We can even schedule a call to answer your specific questions regarding the tenancy agreement. Also translating the contract through Google translate might help quite a lot, and you may ask anybody you know to help you translating or helping you understand its content.

Question 9

What Kind Of Mattresses Are You Using?

Accepted Answer

##### The mattresses we provide have the following features:
* A minimum of 7 comfort zones
* Are at least 18 cm high
* Have at least 500 pocket springs per m2 (if it is a pocket spring mattress)
* The size of the mattress is at least 90 cm x 200 cm
* Can hold a weight up to 120 kilos
* Some accommodations have better and bigger mattresses

All of the mattresses we provide are cleaned by a professional & certified cleaning service after every stay

Question 10

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.
You can easily order your bed linen **[here](https://hi.shth.nl/is-there-bed-linen-and-towels-in-my-accommodation)**, or you can bring them, of course, by yourself.

How can we help?

Tenant Portal