Question 1

Can I Book If I Am Under 18 Years Old?

Accepted Answer

If you are under the age of 18 years old, it is not possible to stay at any of our Dutch properties.

Question 2

Can Two People Stay In One Room?

Accepted Answer

In general, two (or more) people can't stay in one room unless otherwise mentioned in the advertisement.

Question 3

Do I Need To Pay A Security Deposit For Booking My Accommodation?

Accepted Answer

The deposit is a standard security fee that has to be paid when booking your accommodation.

The deposit equals to twice the flat rate rent + 500 EUR for both independent accommodations (whole apartments or houses) and dependent accommodations (rooms). The flat rate is not the advertised price, but always less than the advertised price. The deposit will usually be refunded within 31 days after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

Question 4

Are (Online) Viewings Possible?

Accepted Answer

You can attend a group viewing or watch the video viewing of the accommodation if it is available on our website.

In general, viewings are only held as soon as the accommodation in question is vacant and available. However, due to the high demand for accommodation, many accommodations are booked before the availability date before any viewing took place. Therefore, viewing in person is not always possible.

School year 2023-2024

Viewings for available accommodations for the school year of 2023-2024 cannot be scheduled individually due to the high demand for housing. Accommodations are often rented out before any viewings can take place and therefore Open House viewings will only be held based on availability. If you are interested in attending an Open House viewing, we recommend keeping an eye on our website and social media channels for updates on which accommodations will be available for Open House viewings. This will allow you to stay informed and have the opportunity to view the accommodations when possible.

Question 5

Are All Accommodations Furnished?

Accepted Answer

All of our accommodations are furnished, unless stated otherwise in the advertisement on our website. If you want to bring your own furniture, please let us know beforehand you book the accommodation, so we can check what we could arrange.

More information regarding bringing your own furniture, you can read here.

Question 6

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.

Question 7

What Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

It means the accommodation can only be booked per today or the first next office day. We do this to prevent a period of vacancy. We do not reserve or hold accommodations, but it is possible to gain a discounted rent on your booking until you check-in into your accommodation. Read more about this here.

Question 8

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed^ when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Question 9

How Long Can I Stay?

Accepted Answer

The period you may stay depends on which accommodation you would like to rent from us. In overall, we define three types of lengths of stay; Short Stay, Long Stay, and Extended Stay.

Short Stay accommodations can be booked with a minimum contract length of 1 week and a maximum of 4 months. (Definite stay)

Long Stay accommodations can be booked with a minimum contract length longer than 4 months and are always concluded for a defined period. (Definite stay)

Extended Stay accommodations can be booked only with a minimum stay of 12 months, unless otherwise stated in the specific advertisement. Only after the first 12 months have come to pass, the contract can be cancelled (from both sides) with a one-month notice. (Indefinite stay)

Question 10

Is Smoking Allowed At Your Accommodations?

Accepted Answer

Smoking inside the property is not allowed; this applies to both the common and private areas in the accommodation. Smoking is not only unhealthy, but leaves stains on the ceiling and walls.

Smoking is allowed in outside areas such as the garden or balcony.