Why Is The Advertisement I Have Seen Before Not Available On Your Website?
I was interested in one of your accommodations but I can't seem to find it on your website anymore.
We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?
We are booking an apartment for 1 August, but I won't arrive until 27 August. Can I get a rent reduction?
Can I Book If I Am Under 18 Years Old?
I am 17 years old and I want to rent one of your accommodations. Is this possible?
Can You Reserve An Accommodation For Me?
The accommodation that I am interested in is available per direct but I need the accommodation in four weeks. What are the possibilities?
Can I Start My Contract On A Later Date Than The Advertised Availability Date?
The accommodation is available per direct but I won't be in The Hague until next month. Can I start the tenancy agreement next month instead of directly?
Is There Bed Linen And Towels In My Accommodation?
I am checking in soon but beddings and towels are quite heavy. Do I need to bring my own or do you offer any beddings and towels?
What Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?
I want to start renting in two months but the advertisement states that it is available per direct. What does that mean for me?
How Long Can I Stay?
I want to stay for five months. Is this possible?
Are (Online) Viewings Possible?
I have found a room on your website and would like to go by for viewing before booking the accommodation. What are the possibilities regarding viewings?
At What Date And Time Is The Check-In Scheduled?
I finished the booking process with you and my flight arrives on Monday at 6 PM at Schiphol airport. Can I check-in at 8 PM?