Question 1

Can Two People Stay In One Room?

Accepted Answer

In general, two (or more) people can't stay in one room unless otherwise mentioned in the advertisement.

Question 2

Why Is The Advertisement I Have Seen Before Not Available On Your Website?

Accepted Answer

If you cannot find the accommodation which you have seen earlier, it means it is currently unavailable. All our available accommodations are published on our website under listings. If you cannot find the accommodation you saw before, it means it is currently not available.

Once an accommodation becomes unavailable, the status of it will be changed to Rented Out but the accommodation still remains visible on our website.

Question 3

We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

Accepted Answer

When you book an apartment as a group, you will receive one rental agreement. The starting date in the rental agreement applies to the entire group, so is the rent payment. The group, or a member of the group, can check in the apartment starting from, e.g. 1 August. If the check-in has taken place, it is impossible to offer a rent reduction to a group member because it is simply impossible to manage the group's presence or an individual.

The check-in will take place with the entire group, or at least one group member. The group member does the check-in on behalf of the group. We will hand over the keys during the check-in to the entire group or group member. We cannot manage the late arrival of any group members and cannot discount individual group members.

Question 4

Can I Book If I Am Under 18 Years Old?

Accepted Answer

If you are under the age of 18 years old, it is not possible to stay at any of our Dutch properties.

Question 5

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.

Question 6

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.

Question 7

What Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

It means the accommodation can only be booked per today or the first next office day. We do this to prevent a period of vacancy. We do not reserve or hold accommodations, but it is possible to gain a discounted rent on your booking until you check-in into your accommodation. Read more about this here.

Question 8

How Long Can I Stay?

Accepted Answer

The period you may stay depends on which accommodation you would like to rent from us. In overall, we define three types of lengths of stay; Short Stay, Long Stay, and Extended Stay.

Short Stay accommodations can be booked with a minimum contract length of 1 week and a maximum of 4 months. (Definite stay)

Long Stay accommodations can be booked with a minimum contract length longer than 4 months and are always concluded for a defined period. (Definite stay)

Extended Stay accommodations can be booked only with a minimum stay of 12 months, unless otherwise stated in the specific advertisement. Only after the first 12 months have come to pass, the contract can be cancelled (from both sides) with a one-month notice. (Indefinite stay)

Question 9

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

On the start date of your contract between 13:00 - 16:30 on office days, 14:00 - 16:00 on Saturday, Sunday, or holidays.

Kindly take the following into account:

Check-ins are always held on the starting day of your contract, even if it is a Saturday, Sunday, or Holiday.

It is possible to have your check-in at a later moment than the original start date of the contract, however, it can only be changed to an office day. The date and time are subject to our availability and might be subject to additional costs. It goes without saying that in the case of co-living, we cannot check-in too late as we have to take the privacy and the living pleasure of the other housemates into consideration.

Take into account that check-in times which are different than the general hours (as mentioned above) are subject to an additional fee of 100 EUR excl.

Take into account that check-in dates and/or times, different than your starting date of your tenancy agreement **Could ** be subject to additional costs up to 250 EUR excl.

Question 10

Do I Need To Pay A Security Deposit For Booking My Accommodation?

Accepted Answer

The deposit is a standard security fee that has to be paid when booking your accommodation.

The deposit equals to twice the flat rate rent + 500 EUR for both independent accommodations (whole apartments or houses) and dependent accommodations (rooms). The flat rate is not the advertised price, but always less than the advertised price. The deposit will usually be refunded within 31 days after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.