Question 1

My Take-In Form Data Is Incorrect, What Can I Do?

Accepted Answer

Please ensure the accuracy of the information in your Take-In Form, as it is crucial for our automated processes. The details you provide will be automatically extracted and used to generate the tenancy agreement, and to send you important emails and signature requests.

Errors in details such as, but not limited to end-date, date of birth, document ID number, country of origin, email, or misspelled names cannot be manually edited on our side. In such cases, you will need to submit a new Take-In Form and pay the one-time fee again without a refund for the previous forms. Therefore, we strongly recommend thoroughly reviewing the Take-In Form before finalizing it to prevent unnecessary time and expenses.

If the error concerns the telephone number, we can adjust it for a service fee of 25 EUR.

For more information, refer to our General Terms and Conditions.

Why Our Terms Are Strict

Our terms are strict to ensure the accuracy of information from the start. Without these measures, we would likely face more incorrect forms, which would increase our workload significantly. Handling multiple corrections and refunds is a complex process, involving different departments such as sales, support, finance, and even legal. This could require dedicating a full-time staff member just to manage errors. Therefore, we stress the importance of double-checking all information during form submission, as we provide multiple reminders and confirmations to ensure you have every opportunity to submit the correct details.

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Question 2

Is It Possible To Stay For Only A Few Weeks?

Accepted Answer

Yes, the minimum rental period is 1 week. We provide short stay accommodations for a minimum period of at least one week. In that case, the advertised monthly rate will be calculated pro rate to the period you would like to stay but it might be subject to an additional fee because of the short stay.

Question 3

Why Is The Contract And Other Documents All In Dutch?

Accepted Answer

As per Dutch law, we are required to provide the tenancy agreement and T&C in Dutch. While an English version is optional, we do not offer this due to potential legal implications. Our company is considered a professional party under Dutch law, and any translation mistakes could be misleading. Since some terms and conditions do not translate easily, we have decided to provide the documents only in Dutch to avoid any confusion or errors.

We understand that not everything might be clear or easy to understand for non-Dutch speaking individuals. To assist you, we suggest the following options:

Use Google Translate to help with the translation.
Ask someone you know to help you understand the content.
Contact us directly via WhatsApp for assistance with translating specific unclear parts.
Or ask ChatGPT for help with translations or explanations.

You can always reach out to us with any questions regarding the contract and its appendixes. We are more than happy to answer your queries and can even schedule a call to discuss any specific concerns you may have about the tenancy agreement.

We hope this clarifies why the contract and other documents are in Dutch. Please do not hesitate to contact us if you need further assistance.

Question 4

Can I Extend My Contract?

Accepted Answer

Unfortunately, it is not possible to stay longer than your end date stated in your contract. However, if there are any other accommodations available which you are interested in, feel free to apply to those.

Question 5

Is a Check-In Necessary?

Accepted Answer

We are legally obligated to perform a Check-In. We show you the accommodation and explain everything you need to know about the accommodation. This is an opportunity to register the state of the accommodation before the tenant moves in. We take notes if everything is present, is working and if there aren't any problems. If there is a problem regarding the accommodation: We will try to resolve this right away, or if that cannot be done, as soon as possible. You will also receive the keys from us at the Check-In.

Furthermore, it is not allowed to enter the accommodation without a Check-In inspection.

Question 6

What Is Included In The Rate?

Accepted Answer

The prices mentioned on our website are all including service costs (like furniture) and flat rate - unless indicated otherwise - based on a stay of one year. The price consists of the flat rate, furniture and service costs.

It is forbidden to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs. You can find more info regarding this here.

Question 7

Can I Check-In On An Earlier/Later Date Than The Starting Date Of The Contract?

Accepted Answer

The earliest date you can check-in is the starting date of the contract.

The check-in is always scheduled on the same day that the contract starts, which is fair. However, if you would like to have your check-in arranged later than the contract start date, that may be possible. Please inform us in time per e-mail before the scheduled check-in will take place. Kindly note that arranging a later check-in date and time is always subject to our availability. More information regarding this can be found here: https://faq.shth.nl/faqs/at-what-date-and-time-is-the-check-in-scheduled

Question 8

Do I Need To Pay Agency Fees?

Accepted Answer

We do not charge you any agency fees for listings that are on our website.

If you want to book an accommodation, you fill in an application form, sign the contract, pay the deposit, and it is all yours. After you've filled in the application form, we will ask for an one-time payment which is collected on behalf of the landlord.

The deposit will be reimbursed after your stay if everything is in order.

More information regarding the deposit can be found here

Question 9

Can I Start The Booking Of Multiple Accommodations?

Accepted Answer

It's not common or advisable for tenants to fill out multiple forms, as each requires an one-time-payment. This can result in unnecessary expenses, especially since only one accommodation can be secured in the end. While some may choose to apply for several options, it's important to note that once the booking process begins, cancellations do not result in refunds.

You are welcome to apply for multiple accommodations, but please consider this policy before proceeding.

More information regarding the booking process and refund policy can be found here: How Does The Booking Process Work?

Question 10

What Is A Full Serviced Accommodation?

Accepted Answer

Our full serviced accommodations are designed to make your short stay as hassle-free as possible. Here’s how we simplify your experience:

Fully Furnished: No need to worry about buying, transporting, or selling furniture. Everything is ready for you.
Utilities Set Up: Internet, gas, water, and electricity are all set up and included.
24/7 Service Phone: For urgent needs, such as if you lock yourself out after a night out.
Regular Cleaning and Maintenance: To keep your living space clean and well-maintained.
Student Services: Assistance with registering, deregistering, applying for insurance, phone plans, and finding a local GP. We also help with common student inquiries, like the best places to eat.
Additional Essentials: Bedding, kitchen, cleaning, and laundry essentials are available upon request.

While most services are included, some additional requests, such as having your fridge stocked upon arrival, may incur extra fees.

Our goal is to make your short stay as effortless as possible, so you can focus on the experiences that matter. For more information about the utilities we offer and their associated costs, please reach out to us. Your comfort and convenience are our top priorities.