When Will The Deposit Be Refunded?

I had my Check-out 5 days ago but I did not receive my deposit yet.

At What Date And Time Is The Pre-Check Out Scheduled?

I am going to check out in 2 months. What is a pre-check-out and when is it scheduled?

Can I Book If I Am Under 18 Years Old?

I am 17 years old and I want to rent one of your accommodations. Is this possible?

Can I Stay Even Though I Am Not A Student?

I want to book a stay for twelve months but am graduating in a few months. Can I still stay with you once I am graduated?

Why Is The Contract In Dutch?

I received a tenancy agreement, but it is all Dutch. Can I get an English translation of the contract?

Do I Need To Be Present At The Check-In Or Check-Out?

I have an appointment with you on a specific date and time, but something came in between. I do not want to move the appointment, so can I let somebody else come instead?

What Is A Valid Proof Of Deregistration And Why Do I Need It?

I am checking out soon and need to show valid proof of deregistration. What does this mean?

Is Registration At The Municipality Possible?

I need registration for my university. Can I register at your accommodations?

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

The accommodation is available per direct but I won't be in The Hague until next month. Can I start the tenancy agreement next month instead of directly?

Can I Extend My Contract?

I have a short stay contract, but I decided that I want to stay longer. Is it possible to stay?