Question 1

Can Two People Stay In One Room?

Accepted Answer

In general, two (or more) people can't stay in one room unless otherwise mentioned in the advertisement.

Question 2

Can I Bring My Own Furniture Into  The Accommodation?

Accepted Answer

It is negotiable if you want to bring your own furniture. However, you can not bring your own furniture prior to our consent. We want to prevent any damages made by moving furniture or bringing furniture. If you want to make adjustments to the room, you'll have to sign a liability contract. Be aware that some furniture may be attached to floors and walls, so it cannot be moved.

Please note that you are not allowed, amongst others, to make adjustments to your accommodations, like making holes in the wall. Appliances such as your own washing machine, dryers, heaters, or fridges are not allowed.

Question 3

Are All Accommodations Furnished?

Accepted Answer

All of our accommodations are furnished, unless stated otherwise in the advertisement on our website. If you want to bring your own furniture, please let us know beforehand you book the accommodation, so we can check what we could arrange.

More information regarding bringing your own furniture, you can read here.

Question 4

How Does The Booking Process Work?

Accepted Answer

Booking process

The booking process consists of the following steps. These steps can be completed within a day (depending on how fast you respond).

Start Booking To initiate the booking process, simply click the 'start booking' button. You can find this button either on the general listing page under the accommodation or directly on the listing page of the specific accommodation. You will open the take-in form in a new tab.
Take-in Form You can fill in the form through your web browser. By filling in this form, neither you nor Student Housing The Hague is committing to any legal agreement. This form is only for preliminary reasons. At the end of the Take-In form, you will be requested to make a down payment of €50 towards the deposit. If you cancel your booking after submitting the take-in form but before receiving the tenancy agreement, you will be eligible for a 25 EUR refund.
General Terms & Conditions Shortly after you have finished the Take-In form, we will start validating the provided documents. In the meantime, you will receive an email with important documents including the General Terms & Conditions, House rules, and other annexes to the tenancy agreement.
Draft Contract Once the provided documents and data have been checked, your tenancy agreement will be sent to you digitally, along with the request to read it carefully and if you agree with its contents, sign digitally.
Finalising Once the contract has been signed by you, the following steps have to be completed in order to finalise the contract:

The deposit must be paid immediately;
Your guarantor will receive a guarantor form to complete. Once the necessary documents are provided, they will receive a Guarantor Agreement for signing;
Single User's Statement needs to be signed (only if applicable).

Signed Contract Once the above-stated steps have been completed, you will receive a signed copy of the tenancy agreement per email.
Rent Payment Upon completing the processing of your tenancy agreement in our system, you will promptly receive an invoice for the rent. As soon as we confirm the receipt of your rent payment in our bank account, we can proceed to schedule your check-in.

Terms of cancellation and reimbursement (per person)

You hereby commit to sign or cancel the contract within 72 hours after you have received the contract. Kindly note the following; Should the booking process be cancelled by

I) us before the 72 hours have expired, the €50,-- EUR down payment will be refunded within 14 days after the cancellation takes place.

II) you before the 72 hours have expired, you will be charged €25,-- EUR administration costs.

III) you after the 72 hours have expired, the €50,-- down payment will not be refunded.

Terms and agreements regarding the online forms/take-in form process can be found here.

Question 5

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed^ when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Question 6

What Kind Of Mattresses Are You Using?

Accepted Answer

The mattresses we provide have the following features:

A minimum of 7 comfort zones
Are at least 18 cm high
Have at least 500 pocket springs per m2 (if it is a pocket spring mattress)
The size of the mattress is at least 90 cm x 200 cm
Can hold a weight up to 120 kilos
Some accommodations have better and bigger mattresses

All of the mattresses we provide are cleaned by a professional & certified cleaning service after every stay

Question 7

What Is A Homestay a.k.a Live-In Accommodation?

Accepted Answer

Homestay a.k.a. Live-In accommodations are accommodations which are shared with the landlord. At a homestay accommodation, you have your private room or floor. Some homestay accommodations are suitable for couples or two persons, and other accommodations are for one person. Which situation is applicabe, will be mentioned in the advertisement.

The landlord can be a student, a family or a couple. With these accommodations, the house rules may differ from the standard house rules. As you will be living with the landlord, they can request different rules such as: taking shoes off before entering the accommodation, no showering after midnight because it will disturb the landlord or its family, no loud music after a certain time and so on.

More information about the landlord, house rules and requests are visible in the advertisement on our website or are available upon request.

About the renting procedure:

Regarding the tenancy period

Question 8

Which Kind Of Accommodations Do You Provide?

Accepted Answer

We distinguish between five different types of accommodation; private bedrooms, semi-studios, studios, apartments, and houses. Understanding the distinctions between these, can help you make informed decisions when seeking the ideal residential space to meet your needs and lifestyle preferences.

Private Bedroom

A private bedroom refers to an individual room within a shared living arrangement, such as an apartment or house. It is designated for personal use and typically includes space for sleeping and storage. Private bedrooms can be rented separately in shared living arrangements, providing individuals with their own personal space while sharing common areas, such as the kitchen, living room, and bathroom, with other tenants.

Semi-Studio

A semi-studio is a residential unit that offers a combination of shared and private spaces. It typically includes a private bedroom and bathroom, while the kitchen and/or toilet (and/or other living areas) may be shared with other residents. Semi-studios are a popular option for those seeking a balance between privacy and affordability. Semi-studios are often favored by students who value privacy but are open to sharing common areas with like-minded individuals. It allows for a more social living environment while still providing a private bedroom for relaxation and study.

Studio

A studio apartment is a self-contained living space that typically features a single room encompassing the bedroom, living area, and kitchenette. It often has a separate bathroom. Studio apartments are designed to maximize space and offer a compact, all-in-one solution for individuals or couples. Studio apartments are generally suitable for use by an individual or a couple. Due to their limited size and layout, accommodating more than two people can be challenging.

Apartment

An apartment refers to a self-contained residential unit within a larger building or complex. It usually consists of multiple rooms, including private bedrooms, living areas, a kitchen, and one or more bathrooms.Apartments offer various advantages such as access to shared amenities, and often provide a convenient location close to urban centers, schools, and workplaces. They are suitable for individuals, couples, or groups of students, depending on the size and layout of the apartment.

House

A house is a freestanding residential structure typically designed to accommodate a single-family or multiple families. Houses feature separate rooms, including private bedrooms, living spaces, a kitchen, bathrooms, and often include outdoor spaces like gardens or yards. Living in a house offers more privacy and space compared to apartments or studios. It provides the opportunity for customization, gardening, and hosting social gatherings. Houses are suitable for groups who value privacy.