Question 1

Is Smoking Allowed At Your Accommodations?

Accepted Answer

Smoking inside the property is not allowed; this applies to both the common and private areas in the accommodation. Smoking is not only unhealthy, but leaves stains on the ceiling and walls.

Smoking is allowed in outside areas such as the garden or balcony.

Question 2

When Will The Deposit Be Refunded?

Accepted Answer

For all contracts starting 1 July 2023: Within two weeks after the end of contract. The reimbursement of the deposit will take place utmost within two weeks after the end of contract, as long the following has been met:

All the necessary documents and keys were presented at or before the end date of your contract.
You have confirmed your bank account number. If you have not yet responded to the email requesting your confirmation to which IBAN bank account the funds need to be transferred to, we urge you to do so as soon as possible by replying to this message and mentioning the bank name, account holder, IBAN bank account number and the BIC/SWIFT of your bank.
We have received a proof of de-registration or registration elsewhere. (does not apply for short stays)
There are no unpaid invoices.
There are no outstanding legal issues.

If any of the above issues arise, your deposit will be returned within 4 weeks.

Don't forget to confirm the bank account of which the reimbursement of your deposit should take place.

FYI: Please note that the deposit is always held by the landlord. We can facilitate the deposit reimbursement in coordination with the landlord. We act as intermediaries and do not make final decisions. In some cases, we process the reimbursement on behalf of the landlord, while in other cases, the landlord handles it directly. This varies depending on the landlord.

Question 3

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay.

In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out.

If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or contact us via your tenant portal. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

Question 4

At What Date And Time Is The Check-Out Scheduled?

Accepted Answer

On the end date of your contract between 09:30 AM - 12:30 PM on office days, 10:00 AM - 12:30 PM on Saturday, Sunday, or Holidays.

It may be possible to hold Check-Outs on an earlier date than your end date of the contract. The date and time will be subject to our availability.

Kindly take the following into account:

If you are delayed for any reason, notify us by e-mail with a minimum of 48 hours prior notice, and we will arrange a different date and time. Kindly note the rates applicable if your contract does not end on a holiday or on a Saturday or Sunday, but you would like us to arrange the Check-Out for you on such a day. You can find the rates applicable here*.

Taken into account where the Check-Out takes place and who is present, it goes without saying that in the case of co-living, we cannot check-in or out too late as we have to take the privacy and living pleasure of other housemates into consideration.

*It may be possible to hold check-in/outs in a different time frame than the ones mentioned above, but it will be subject to an additional fee of €250,00. The date and time are in consultation with Student Housing The Hague.

Question 5

Is Cleaning Included In The Rent?

Accepted Answer

Cleaning is included in some rental agreements. It depends on the accommodation. If it is included, it will be stated explicitly in the advertisement and in the contract.

Cleaning refers to surface cleaning of the indoor common area's which are reachable without the use of a ladder.

If you would like to have periodically cleaning or if you need any one-time cleaning done, you can book one with us. In this case, you can choose between a surface cleaning or a deep cleaning of different areas such as; common areas, bedroom(s), garden etc.

Question 6

Is Registration At The Municipality Possible?

Accepted Answer

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date!

Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced.

Find more information about registration on our blog

Question 7

Can I Change The Email Address The Invoices Are Sent To?

Accepted Answer

Yes, it is possible to receive the invoices on another e-mail address, upon request in your tenant portal.

If you are experiencing any issues with your e-mail provider you can also find the invoices in your tenant portal.

Question 8

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

Yes, but only if we received the payment before the check-in.

We can schedule the check-in, but if the payment is not on our bank account at the moment of your check-in, then we cannot proceed with the check-in process and we are obliged to charge you with a no-show fee.

Question 9

Is A Pre-Check-Out Mandatory?

Accepted Answer

No, a pre-check-out is not mandatory. However, it is in your best interest to do one. We will inspect the accommodation and give you tips and guidance on what needs to be done before checking out.

If you are sure that you do not need a pre-check-out because you kept everything tidy and clean, you can request only to have the check-out.

Question 10

Can I Check-Out Earlier/Later Than The End Date Of The Tenancy Contract?

Accepted Answer

You can check-out earlier than the end date of the contract, but not later.

The end date of the contract is the utmost latest date that you can check-out, because your accommodation may be rented out to a third party already per the next day after your contract ends. If you would like to check-out earlier than the contract end date, please notify us as soon as possible, so we can properly arrange the check-out. Kindly note that arranging a earlier check-out date and time is always subject to our availability.