#### Depending on your type of contract and the agreed conditions, you can *or* cannot end your contract before the end date. If your contract mentions a definite period, it is possible to cancel your contract with a one calendar month notice. This notice should be in *writing* and delivered through *registered* mail. If you are leasing an accommodation for an indefinite period, probably a minimum contract period is concluded. In that case, it is not possible to end the contract by yourself. However, it is possible to contact us and discussing the ending your contract pre-maturely.

#### Depending on your type of contract and the agreed conditions, you can *or* cannot end your contract before the end date. If your contract mentions a definite period, it is possible to cancel your contract with a one calendar month notice. This notice should be in *writing* and delivered through *registered* mail. If you are leasing an accommodation for an indefinite period, probably a minimum contract period is concluded. In that case, it is not possible to end the contract by yourself. However, it is possible to contact us and discussing the ending your contract pre-maturely.

Yes, it is possible to receive the invoices on another e-mail address, upon request in your tenant portal. You can also provide us with an additional e-mail address so both e-mail adresses will receive the invoices. If you are experiencing any issues with your e-mail provider you can also find the invoices in your tenant portal.

Yes, it is possible to receive the invoices on another e-mail address, upon request in your tenant portal. You can also provide us with an additional e-mail address so both e-mail adresses will receive the invoices. If you are experiencing any issues with your e-mail provider you can also find the invoices in your tenant portal.

It is not possible to let someone else do your check-in. For the check-out, you can give permission to someone else to do this on your behalf. If you want to make use of this option, do inform us, utmost 1 business day beforehand, so we can provide you with the power of attorney documents. However, if something is not right (e.g. damages, outstanding payments, missing furniture), the responsibility is entirely borne by the tenant. The person who does the check-in, pre-check-out and check-on on your behalf, can be asked to show proof of identification.

It is not possible to let someone else do your check-in. For the check-out, you can give permission to someone else to do this on your behalf. If you want to make use of this option, do inform us, utmost 1 business day beforehand, so we can provide you with the power of attorney documents. However, if something is not right (e.g. damages, outstanding payments, missing furniture), the responsibility is entirely borne by the tenant. The person who does the check-in, pre-check-out and check-on on your behalf, can be asked to show proof of identification.

##### Within 14 days after the end of contract. The reimbursement of the deposit will take place utmost within 14 days after the end of contract, as long the following has been met: * All the necessary documents and keys were presented at or before the end date of your contract. * You have confirmed your bank account number. If you have not yet responded to the email requesting your confirmation to which IBAN bank account the funds need to be transferred to, we urge you to do so as soon as possible by replying to this message and mentioning the bank name, account holder, IBAN bank account number and the BIC/SWIFT of your bank. * We have received a proof of de-registration or registration elsewhere. (does not apply for short stays) * *The time frame of 14 days starts when the last issues (if there are any) are resolved* The reimbursement amount in debit or credit will be recalculated with your deposit. You will receive an credit invoice regarding the reimbursement of the deposit.

##### Within 14 days after the end of contract. The reimbursement of the deposit will take place utmost within 14 days after the end of contract, as long the following has been met: * All the necessary documents and keys were presented at or before the end date of your contract. * You have confirmed your bank account number. If you have not yet responded to the email requesting your confirmation to which IBAN bank account the funds need to be transferred to, we urge you to do so as soon as possible by replying to this message and mentioning the bank name, account holder, IBAN bank account number and the BIC/SWIFT of your bank. * We have received a proof of de-registration or registration elsewhere. (does not apply for short stays) * *The time frame of 14 days starts when the last issues (if there are any) are resolved* The reimbursement amount in debit or credit will be recalculated with your deposit. You will receive an credit invoice regarding the reimbursement of the deposit.

##### Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay. In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out. Bear in mind that a pre-checkout is not mandatory, but we strongly advise you to do one to prevent any misunderstandings afterwards. Take care of any necessary repairs or cleaning prior to check-out. Only in this way you can avoid that we have to charge you with rent losses and/or fines. If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or by sending a reply to this email. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

##### Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay. In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out. Bear in mind that a pre-checkout is not mandatory, but we strongly advise you to do one to prevent any misunderstandings afterwards. Take care of any necessary repairs or cleaning prior to check-out. Only in this way you can avoid that we have to charge you with rent losses and/or fines. If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or by sending a reply to this email. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

You can report your registration elsewhere within the Netherlands or registration abroad at the municipality where you are registered, or at any government agency abroad. You can make your appointment online or you can go to the municipality in person. Read more information about deregistration on our blog: [Here](https://hi.shth.nl/27BZ)

You can report your registration elsewhere within the Netherlands or registration abroad at the municipality where you are registered, or at any government agency abroad. You can make your appointment online or you can go to the municipality in person. Read more information about deregistration on our blog: [Here](https://hi.shth.nl/27BZ)

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues. You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues. If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues. You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues. If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date! Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced. Find more information about registration on our [blog](https://hi.shth.nl/254z)

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date! Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced. Find more information about registration on our [blog](https://hi.shth.nl/254z)

Cleaning is included in some rental agreements. It depends on the accommodation. If it is included, it will be stated explicitly in the advertisement and in the contract. Cleaning refers to surface cleaning of the indoor common area's which are reachable without the use of a ladder. If you would like to have periodically cleaning or if you need any one-time cleaning done, you can book one with us. In this case, you can choose between a surface cleaning or a deep cleaning of different areas such as; common areas, bedroom(s), garden etc.

Cleaning is included in some rental agreements. It depends on the accommodation. If it is included, it will be stated explicitly in the advertisement and in the contract. Cleaning refers to surface cleaning of the indoor common area's which are reachable without the use of a ladder. If you would like to have periodically cleaning or if you need any one-time cleaning done, you can book one with us. In this case, you can choose between a surface cleaning or a deep cleaning of different areas such as; common areas, bedroom(s), garden etc.

You can check-out earlier than the end date of the contract, but not later. The end date of the contract is the utmost latest date that you can check-out, because your accommodation may be rented out to a third party already per the next day after your contract ends. If you would like to check-out earlier than the contract end date, please notify us as soon as possible, so we can properly arrange the check-out. Kindly note that arranging a earlier check-out date and time is always subject to our availability.

You can check-out earlier than the end date of the contract, but not later. The end date of the contract is the utmost latest date that you can check-out, because your accommodation may be rented out to a third party already per the next day after your contract ends. If you would like to check-out earlier than the contract end date, please notify us as soon as possible, so we can properly arrange the check-out. Kindly note that arranging a earlier check-out date and time is always subject to our availability.

##### On the end date of your contract between 09:30 AM - 12:30 PM on office days, 10:00 AM - 12:30 PM on Saturday, Sunday, or Holidays. It may be possible to hold Check-Outs on a earlier date than your end date of the contract. The date and time will be subject to our availability. ##### Kindly take the following into account: If you are delayed for any reason, notify us by e-mail with a minimum of 48 hours prior notice, and we will arrange a different date and time. Kindly note the rates applicable if your contract does not end on a holiday or on a Saturday or Sunday, but you would like us to arrange the Check-Out for you on such a day. You can find the rates applicable here. Taken into account where the Check-Out takes place and who is present, it goes without saying that in the case of co-living, we cannot check-in or out too late as we have to take the privacy and living pleasure of other housemates into consideration. *It may be possible to hold check-in/outs in a different time frame than the ones mentioned above, but it will be subject to an additional fee of €60,00 excl. VAT. The date and time are in consultation with Student Housing The Hague.

##### On the end date of your contract between 09:30 AM - 12:30 PM on office days, 10:00 AM - 12:30 PM on Saturday, Sunday, or Holidays. It may be possible to hold Check-Outs on a earlier date than your end date of the contract. The date and time will be subject to our availability. ##### Kindly take the following into account: If you are delayed for any reason, notify us by e-mail with a minimum of 48 hours prior notice, and we will arrange a different date and time. Kindly note the rates applicable if your contract does not end on a holiday or on a Saturday or Sunday, but you would like us to arrange the Check-Out for you on such a day. You can find the rates applicable here. Taken into account where the Check-Out takes place and who is present, it goes without saying that in the case of co-living, we cannot check-in or out too late as we have to take the privacy and living pleasure of other housemates into consideration. *It may be possible to hold check-in/outs in a different time frame than the ones mentioned above, but it will be subject to an additional fee of €60,00 excl. VAT. The date and time are in consultation with Student Housing The Hague.

During your stay

Can I end my contract earlier than the end date?

I am moving back to my home country and I do not need my accommodation any longer. Is it possible for me to end the contract before the end date?

cancel Contract terminate

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Can I Change The Email Address The Invoices Are Sent To?

I would like to receive the invoices on another email address, is that possible?

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Do I Need To Be Present At The Check-In Or Check-Out?

I have an appointment with you on a specific date and time, but something came in between. I do not want to move the appointment, so can I let somebody else come instead?

Check-In Check-Out Legal Pre-Check-Out

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