When Will The Deposit Be Refunded?

I had my Check-out 5 days ago but I did not receive my deposit yet.

At What Date And Time Is The Pre-Check Out Scheduled?

I am going to check out in 2 months. What is a pre-check-out and when is it scheduled?

Is A Proof Of Payment Sufficient To Arrange The Check-In?

I have paid the first-month rent and provided you with a proof of payment. Can we schedule the check-in?

Is A Pre-Check-Out Mandatory?

I am checking out anytime soon, do I need to do a pre-check-out?

Can I end my contract earlier than the end date?

I am moving back to my home country and I do not need my accommodation any longer. Is it possible for me to end the contract before the end date?

Can I Change The Email Address The Invoices Are Sent To?

I would like to receive the invoices on another email address, is that possible?

Do I Need To Be Present At The Check-In Or Check-Out?

I have an appointment with you on a specific date and time, but something came in between. I do not want to move the appointment, so can I let somebody else come instead?

What Is A Valid Proof Of Deregistration And Why Do I Need It?

I am checking out soon and need to show valid proof of deregistration. What does this mean?

What Is A Monthly Check?

I got an e-mail today regarding a monthly check. What is the purpose of such a monthly check?

Is Registration At The Municipality Possible?

I need registration for my university. Can I register at your accommodations?