Is Smoking Allowed At Your Accommodations?
Is it allowed to smoke inside your accommodations?
When Will The Deposit Be Refunded?
I had my Check-out 5 days ago but I did not receive my deposit yet.
Can I End/Terminate My Contract Earlier Than The End Date?
I am moving back to my home country and I do not need my accommodation any longer. Is it possible for me to end the contract before the end date?
Is Cleaning Included In The Rent?
Cleaning is not my hobby. Is there any cleaning service included in the rent?
Is Registration At The Municipality Possible?
I need registration for my university. Can I register at your accommodations?
What Is A Monthly Check?
I got an e-mail today regarding a monthly check. What is the purpose of such a monthly check?
What Is A Valid Proof Of Deregistration And Why Do I Need It?
I am checking out soon and need to show valid proof of deregistration. What does this mean?
Can I Change The Email Address The Invoices Are Sent To?
I would like to receive the invoices on another email address, is that possible?
Is A Proof Of Payment Sufficient To Arrange The Check-In?
I have paid the first-month rent and provided you with a proof of payment. Can we schedule the check-in?
Is A Pre-Check-Out Mandatory?
I am checking out anytime soon, do I need to do a pre-check-out?