Question 1

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins take place between 13:00 - 16:30 on office days, 14:00 - 16:00 on Saturday, Sunday, or holidays.

Kindly take the following into account:

If your tenancy agreement is set to start on a future date, your check-in will always occur on the contract's starting day, even if it falls on a Saturday, Sunday, or a holiday. However, if your agreement starts today/in the past because the accommodation is/was available immediately you can find more information regarding this here: https://faq.shth.nl/faqs/when-is-the-deadline-for-the-first-term-rent-payment

In case you wish to reschedule your check-in for a later date than initially specified in your contract, it can only be arranged on a business day. The specific date and time will be subject to our availability and may incur additional charges. Please note that, especially in co-living arrangements, check-ins must be within reasonable hours to respect the privacy and comfort of your housemates.

Please be aware that check-in times outside our standard hours, as mentioned above, will incur an additional fee of 100 EUR excl. VAT on business days.

Please note: Our planning department is closed on business days from 3 PM.

Question 2

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

Yes, but only if we received the payment before the check-in.

We can schedule the check-in, but if the payment is not on our bank account at the moment of your check-in, then we cannot proceed with the check-in process and we are obliged to charge you with a no-show fee.

Question 3

Do I Need To Be Present At The Check-In Or Check-Out?

Accepted Answer

It is not possible to let someone else do your check-in. For the check-out, you can give permission to someone (proxy) else to do this on your behalf. If you want to make use of this option, do inform us, utmost 1 business day beforehand, so we can provide you with the power of attorney documents. However, if something is not right (e.g. damages, outstanding payments, missing furniture), the responsibility is entirely borne by the tenant.

The person who does the pre-check-out and/or check-on on your behalf, can be asked to show proof of identification.

Question 4

Can I Check-In On An Earlier/Later Date Than The Starting Date Of The Contract?

Accepted Answer

The earliest date you can check-in is the starting date of the contract.

The check-in is always scheduled on the same day that the contract starts, which is fair. However, if you would like to have your check-in arranged later than the contract start date, that may be possible. Please inform us in time per e-mail before the scheduled check-in will take place. Kindly note that arranging a later check-in date and time is always subject to our availability. More information regarding this can be found here: https://faq.shth.nl/faqs/at-what-date-and-time-is-the-check-in-scheduled

At What Date And Time Is The Check-In Scheduled?

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Do I Need To Be Present At The Check-In Or Check-Out?

Can I Check-In On An Earlier/Later Date Than The Starting Date Of The Contract?

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