Question 1

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins take place between 13:00 - 16:30 on Monday, Tuesday, Wednesday and Thursday.

Kindly take the following into account:

If your tenancy agreement is set to start on a future date, your check-in will always occur on the contract's starting day, except if it falls on a Saturday, Sunday, or a holiday. In the latter case, it will be rescheduled to the first available day. If applicable, the rent will be adjusted accordingly. However, if your agreement starts today/in the past because the accommodation is/was available immediately you can find more information regarding this here: https://faq.shth.nl/faqs/when-is-the-deadline-for-the-first-term-rent-payment

In case you wish to reschedule your check-in for a later date than initially specified in your contract, it can only be arranged on a business day (except Fridays). The specific date and time will be subject to our availability and may incur additional charges. Please note that, especially in co-living arrangements, check-ins must be within reasonable hours to respect the privacy and comfort of your housemates.

If you require a quicker process for your tenancy agreement and check-in, you can request our priority service where we coordinate this with the management party. This service ensures that your check-in occurs sooner than our regular next business day timeframe (applicable when the booking is finalized within 4 days). An example scenario could be needing the check-in on the same day as your rent payment, especially if the next day is a weekend. Please be aware that check-in times outside the standard practice and hours, as mentioned above, will incur an additional fee of 250 EUR excl. 21% VAT, subject to the availability of the management party.

Please note: The planning department is closed on business days from 3 PM.

Question 2

Why Is The Contract And Other Documents All In Dutch?

Accepted Answer

As per Dutch law, we are required to provide the tenancy agreement and T&C in Dutch. While an English version is optional, we do not offer this due to potential legal implications. Our company is considered a professional party under Dutch law, and any translation mistakes could be misleading. Since some terms and conditions do not translate easily, we have decided to provide the documents only in Dutch to avoid any confusion or errors.

We understand that not everything might be clear or easy to understand for non-Dutch speaking individuals. To assist you, we suggest the following options:

Use Google Translate to help with the translation.
Ask someone you know to help you understand the content.
Contact us directly via WhatsApp for assistance with translating specific unclear parts.
Or ask ChatGPT for help with translations or explanations.

You can always reach out to us with any questions regarding the contract and its appendixes. We are more than happy to answer your queries and can even schedule a call to discuss any specific concerns you may have about the tenancy agreement.

We hope this clarifies why the contract and other documents are in Dutch. Please do not hesitate to contact us if you need further assistance.

Question 3

At What Date And Time Is The Check-Out Scheduled?

Accepted Answer

On the end date of your contract between 09:30 AM - 12:30 PM on office days, 10:00 AM - 12:30 PM on Saturday, Sunday, or Holidays.

It may be possible to hold Check-Outs on an earlier date than your end date of the contract. The date and time will be subject to our availability.

Kindly take the following into account:

If you are delayed for any reason, notify us by e-mail with a minimum of 48 hours prior notice, and we will arrange a different date and time. Kindly note the rates applicable if your contract does not end on a holiday or on a Saturday or Sunday, but you would like us to arrange the Check-Out for you on such a day. You can find the rates applicable here*.

Taken into account where the Check-Out takes place and who is present, it goes without saying that in the case of co-living, we cannot check-in or out too late as we have to take the privacy and living pleasure of other housemates into consideration.

*It may be possible to hold check-in/outs in a different time frame than the ones mentioned above, but it will be subject to an additional fee of €250,00. The date and time are in consultation with Student Housing The Hague.

At What Date And Time Is The Check-In Scheduled?

Why Is The Contract And Other Documents All In Dutch?

At What Date And Time Is The Check-Out Scheduled?

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