Question 1

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay.

In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out.

If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or contact us via your tenant portal. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

Question 2

Do I Need To Be Present At The Check-In Or Check-Out?

Accepted Answer

It is not possible to let someone else do your check-in. For the check-out, you can give permission to someone (proxy) else to do this on your behalf. If you want to make use of this option, do inform us, utmost 1 business day beforehand, so we can provide you with the power of attorney documents. However, if something is not right (e.g. damages, outstanding payments, missing furniture), the responsibility is entirely borne by the tenant.

The person who does the pre-check-out and/or check-in on your behalf, can be asked to show proof of identification.

At What Date And Time Is The Pre-Check Out Scheduled?

Do I Need To Be Present At The Check-In Or Check-Out?

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