Question 1

We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

Accepted Answer

When you book an apartment as a group, you will receive one rental agreement. The starting date in the rental agreement applies to the entire group, so is the rent payment. The group, or a member of the group, can check in the apartment starting from, e.g. 1 August. If the check-in has taken place, it is impossible to offer a rent reduction to a group member because it is simply impossible to manage the group's presence or an individual.

The check-in will take place with the entire group, or at least one group member. The group member does the check-in on behalf of the group. We will hand over the keys during the check-in to the entire group or group member. We cannot manage the late arrival of any group members and cannot discount individual group members.

Question 2

How Does The Booking Process Work?

Accepted Answer

Booking process

The booking process consists of the following steps. These steps can be completed within a day (depending on how fast you respond).

Start Booking To initiate the booking process, simply click the 'start booking' button. You can find this button either on the general listing page under the accommodation or directly on the listing page of the specific accommodation. You will open the take-in form in a new tab.
Take-in Form You can fill in the form through your web browser. By filling in this form, neither you nor Student Housing The Hague is committing to any legal agreement. This form is only for preliminary reasons. At the end of the Take-In form, you will be requested to make a one-time-payment of €50.
General Terms & Conditions Shortly after you have finished the Take-In form, we will start validating the provided documents. In the meantime, you will receive an email with important documents including the General Terms & Conditions, House rules, and other annexes to the tenancy agreement.
Draft Contract Once the provided documents and data have been checked, your tenancy agreement will be sent to you digitally, along with the request to read it carefully and if you agree with its contents, sign digitally.
Finalising Once the contract has been signed by you, the following steps have to be completed in order to finalise the contract:

The Deposit must be paid immediately. You will receive the deposit invoice from Vivet Associates.
Your guarantor will receive a guarantor form to complete. Once the necessary documents are provided, they will receive a Guarantor Agreement for signing;
Single User's Statement needs to be signed (only if applicable).

Signed Contract Once the above-stated steps have been completed, you will receive a signed copy of the tenancy agreement per email.
Rent Payment Upon completing the processing of your tenancy agreement in our system, you will promptly receive an invoice for the rent from the management party. As soon as we confirm the receipt of your rent payment in our bank account, we can proceed to schedule your check-in.

Click here to read the terms of cancellation and reimbursement

You hereby commit to sign or cancel the contract within 72 hours after you have received the contract. Kindly note the following;

Should the booking process be cancelled by us before the 72 hours have expired (e.g. accommodation no longer available), the €50,-- EUR one-time-payment will be refunded within 14 business days after the cancellation takes place.
Should the booking process be cancelled by you, no refund will take place and the one-time payment will be collected on behalf of the landlord as administrative costs.

Question 3

We Are A Group, And We Are Renting An Apartment. Can We Pay Each Our Share Of Rent?

Accepted Answer

The total amount should be paid in one single transfer to our bank account. It is not allowed to make separate payments. If we receive partial payments, a penalty fee of 121 EUR will be charged per payment.

Question 4

Can I Visit Your Office So You Can Help Me Find Accommodation Or So You Can Answer Some Of My Questions?

Accepted Answer

We represent landlords, and therefore don't require any agency fees from the (prospective) tenants.

It would be very inefficient if every person who is looking for housing would come to our office, and, not forget to mention, it would increase the workload whilst we do not get paid for this service. We would not be able to do our work properly as we would never have enough capacity to provide this kind of service to every person, free of charge.

Therefore, we always recommend you to take a look at our listings: https://studenthousingthehague.com/listings/ and contact us, preferably by sending as one e-mail because our inbox would be flooded if everyone would send a contactform for 5-10 different accomodations. As we have (ofcourse) many templates with loads of information and have our booking process automated, this works very efficient for us.

If you have any questions, please send them by e-mail to us so we can send you the proper FAQ to answer them or we can schedule a call to discuss them. This works the most efficient for both parties.

If you wish to visit us for advise or help with finding housing, you can book a 'Student Housing Consult'. More info regarding that can be found here: 'I Would Like To Book A 'Student Housing Consult'.

Question 5

What Is A Homestay a.k.a Live-In Accommodation?

Accepted Answer

Homestay a.k.a. Live-In accommodations are accommodations which are shared with the landlord. At a homestay accommodation, you have your private room or floor. Some homestay accommodations are suitable for couples or two persons, and other accommodations are for one person. Which situation is applicabe, will be mentioned in the advertisement.

The landlord can be a student, a family or a couple. With these accommodations, the house rules may differ from the standard house rules. As you will be living with the landlord, they can request different rules such as: taking shoes off before entering the accommodation, no showering after midnight because it will disturb the landlord or its family, no loud music after a certain time and so on.

More information about the landlord, house rules and requests are visible in the advertisement on our website or are available upon request.

About the renting procedure:

Regarding the tenancy period

We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

How Does The Booking Process Work?

We Are A Group, And We Are Renting An Apartment. Can We Pay Each Our Share Of Rent?

Can I Visit Your Office So You Can Help Me Find Accommodation Or So You Can Answer Some Of My Questions?

What Is A Homestay a.k.a Live-In Accommodation?

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