Question 1

My Take-In Form Data Is Incorrect, What Can I Do?

Accepted Answer

Please ensure the accuracy of the information in your Take-In Form, as it is crucial for our automated processes. The details you provide will be automatically extracted and used to generate the tenancy agreement, and to send you important emails and signature requests.

Errors in details such as, but not limited to end-date, date of birth, document ID number, country of origin, email, or misspelled names cannot be manually edited on our side. In such cases, you will need to submit a new Take-In Form and pay the one-time fee again without a refund for the previous forms. Therefore, we strongly recommend thoroughly reviewing the Take-In Form before finalizing it to prevent unnecessary time and expenses.

If the error concerns the telephone number, we can adjust it for a service fee of 25 EUR.

For more information, refer to our General Terms and Conditions.

Why Our Terms Are Strict

Our terms are strict to ensure the accuracy of information from the start. Without these measures, we would likely face more incorrect forms, which would increase our workload significantly. Handling multiple corrections and refunds is a complex process, involving different departments such as sales, support, finance, and even legal. This could require dedicating a full-time staff member just to manage errors. Therefore, we stress the importance of double-checking all information during form submission, as we provide multiple reminders and confirmations to ensure you have every opportunity to submit the correct details.

[how-tos][figure][/figure][figure]Incorrect end date (or any other data) will lead to rejection with no refund[/figure][figure][/figure][figure][/figure][figure][/figure][figure][/figure][/how-tos]

Question 2

Can I Start The Booking Of Multiple Accommodations?

Accepted Answer

It's not common or advisable for tenants to fill out multiple forms, as each requires an one-time-payment. This can result in unnecessary expenses, especially since only one accommodation can be secured in the end. While some may choose to apply for several options, it's important to note that once the booking process begins, cancellations do not result in refunds.

You are welcome to apply for multiple accommodations, but please consider this policy before proceeding.

More information regarding the booking process and refund policy can be found here: How Does The Booking Process Work?

My Take-In Form Data Is Incorrect, What Can I Do?

Can I Start The Booking Of Multiple Accommodations?

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