Question 1

Why Is The Advertisement I Have Seen Before Not Available On Your Website?

Accepted Answer

If you cannot find the accommodation which you have seen earlier, it means it is currently unavailable. All our available accommodations are published on our website under listings. If you cannot find the accommodation you saw before, it means it is currently not available.

Once an accommodation becomes unavailable, the status of it will be changed to Rented Out but the accommodation still remains visible on our website.

Question 2

We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

Accepted Answer

When you book an apartment as a group, you will receive one rental agreement. The starting date in the rental agreement applies to the entire group, so is the rent payment. The group, or a member of the group, can check in the apartment starting from, e.g. 1 August. If the check-in has taken place, it is impossible to offer a rent reduction to a group member because it is simply impossible to manage the group's presence or an individual.

The check-in will take place with the entire group, or at least one group member. The group member does the check-in on behalf of the group. We will hand over the keys during the check-in to the entire group or group member. We cannot manage the late arrival of any group members and cannot discount individual group members.

Question 3

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.

Question 4

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.

Question 5

Do I Need To Pay A Security Deposit For Booking My Accommodation?

Accepted Answer

The deposit is a standard security fee that has to be paid when booking your accommodation.

The deposit equals to twice the flat rate rent for both independent accommodations (whole apartments or houses) and dependent accommodations (rooms). The flat rate is not the advertised price, but always less than the advertised price. The deposit will be refunded within two weeks after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

Question 6

How Long Can I Stay?

Accepted Answer

The duration of your stay is determined by the specific accommodation you wish to rent. Each accommodation listing provides information on the allowed length of stay. While some accommodations allow for a stay of 5 months, others require a commitment of 12 months. Please note that all stays are fixed and cannot be extended. This policy is in place to encourage housing market turnover. For further details on the type of contract and termination possibilities, please read here.

Question 7

Can I, As A Parent, Rent Student Housing For My Child Who Is An International Student?

Accepted Answer

No, you cannot rent student housing using your details and have your child live there. The student needs to fill in their own take-in form with their own details. As a parent, you are allowed to be the guarantor. This means that all details must be provided by the student tenant, including their email address. You may fill in your details as a parent in the guarantor section. If we find that the take-in form is not filled in correctly, we will reject it. Any attempt to provide false information may result in the denial of renting with us, as it will be considered fraudulent activity.

Please note that no refund will be provided if we discover that false information or fraud has been committed.

Question 8

Can You Reserve An Accommodation For Me?

Accepted Answer

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E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?

Kindly note that when calculating the weeks, the results will always be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

Question 9

Is It Required To Be a First-Year Student To Rent A "Welcome To NL"-Offer?

Accepted Answer

No, it is not required to be a first-year student to rent a "Welcome To NL"-offer.

While this offer is specifically designed in collaboration with Student Housing Hunter to support first-year students who often need extra assistance with securing housing and setting up essential services like insurance, bank accounts, and mobile phone subscriptions, it is still available to students who may need additional guidance, regardless of their year of study. If you are already in the Netherlands or not a first-year student but find yourself needing extra support, you can still take advantage of the "Welcome To NL"-offer.

Question 10

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins take place between 13:00 - 16:30 on Monday, Tuesday, Wednesday and Thursday.

Kindly take the following into account:

If your tenancy agreement is set to start on a future date, your check-in will always occur on the contract's starting day, except if it falls on a Saturday, Sunday, or a holiday. In the latter case, it will be rescheduled to the first available day. If applicable, the rent will be adjusted accordingly. However, if your agreement starts today/in the past because the accommodation is/was available immediately you can find more information regarding this here: https://faq.shth.nl/faqs/when-is-the-deadline-for-the-first-term-rent-payment

In case you wish to reschedule your check-in for a later date than initially specified in your contract, it can only be arranged on a business day (except Fridays). The specific date and time will be subject to our availability and may incur additional charges. Please note that, especially in co-living arrangements, check-ins must be within reasonable hours to respect the privacy and comfort of your housemates.

If you require a quicker process for your tenancy agreement and check-in, you can request our priority service where we coordinate this with the management party. This service ensures that your check-in occurs sooner than our regular next business day timeframe (applicable when the booking is finalized within 4 days). An example scenario could be needing the check-in on the same day as your rent payment, especially if the next day is a weekend. Please be aware that check-in times outside the standard practice and hours, as mentioned above, will incur an additional fee of 250 EUR excl. 21% VAT, subject to the availability of the management party.

Please note: The planning department is closed on business days from 3 PM.