Question 1

Why is the advertisement I have seen before not available on your website?

Accepted Answer

If you cannot find the accommodation which you have seen earlier, it means it is currently unavailable. All our available accommodations are published on our website under [listings](https://hi.shth.nl/1lBW). If you cannot find the accommodation you saw before, it means it is currently not available.

Once an accommodation becomes unavailable, the status of it will be changed to *Rented Out* but the accommodation still remains visible on our website.

Question 2

Is My Data Safe With SHTH?

Accepted Answer

###### We are GDPR compliant, and we do not store personal data on our servers.

**What is GDPR?**

GDPR is a regulation in EU law on data protection and privacy in the EU. 
The GDPR enhances the protection of the personal data of EU citizens and expands their data privacy rights. For companies that process the personal data of European citizens, the GDPR requires compliance with a new set of regulations. The regulation builds on many of the 1995 Directive's requirements for data privacy and security but includes several new provisions.

###### The applications and databases we use are GDPR compliant. The applications and databases use a variety of measures to comply with the GDPR:
* Data processing agreements
* Data Protection Officers
* 2 Factor Authentication (2FA)
* Employee Access Restriction
* Regularly maintained systems
* Encryption when sending or receiving data 
* Encryption in databases at rest
* Data is regularly backed up to a separate, isolated location and encrypted

You can read our privacy policy [here](https://studenthousingthehague.com/media/1516/privacyreglement-student-housing-the-hague.pdf)

Question 3

Is A Pre-Check-Out Mandatory?

Accepted Answer

###### No, a pre-check-out is not mandatory. However, it is in your best interest to do one. We will inspect the accommodation and give you tips and guidance on what needs to be done before checking out. 
If you are sure that you do not need a pre-check-out because you kept everything tidy and clean, you can request only to have the check-out.
Keep in mind that if you do not have a pre-check-out, and there are complications with the check-out, you do not have an opportunity to clean or fix the accommodation.

Question 4

Is There Somewhere I Can Store My Bike?

Accepted Answer

This varies as no accommodation is the same. It is only allowed to store a bike in a designated area such as a garden, barn, or storage. This area should be reachable without bringing your bike into or through the accommodation itself. And if needed the bike can be stored on the street with a good lock. Check with the specific advertisement in question if there is any designated area to store your bike.

Question 5

Is It Possible To Stay For Only A Few Weeks?

Accepted Answer

Yes, the minimum rental period is 1 week. We provide short stay accommodations for a minimum period of at least one week. In that case, the advertised monthly rate will be calculated pro rate to the period you would like to stay but it might be subject to an additional fee because of the short stay.

How can we help?

Tenant Portal

Why is the advertisement I have seen before not available on your website?

Is My Data Safe With SHTH?

Is A Pre-Check-Out Mandatory?

Is There Somewhere I Can Store My Bike?

Is It Possible To Stay For Only A Few Weeks?

Why is the advertisement I have seen before not available on your website?

Is My Data Safe With SHTH?

Is A Pre-Check-Out Mandatory?

Is There Somewhere I Can Store My Bike?

Is It Possible To Stay For Only A Few Weeks?

Listings

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