Question 1

Can Two People Stay In One Room?

Accepted Answer

In general, two (or more) people can't stay in one room unless otherwise mentioned in the advertisement.

Question 2

What Measurements Did Student Housing The Hague Take Due To Covid-19?

Accepted Answer

##### The Covid-19 crisis has affected everyone's daily life. Each and everyone has to adapt to the new measures from the government. This is how we implemented the measures against coronavirus:
* First of all, we keep 1.5m distance, and we work from home, when possible
* Besides washing our hands regularly, we have also placed hand disinfection pumps in every office room. Everyone has to disinfect their hands when entering the office
* We do not accept visitors at the office without an appointment
* All viewings are being held in specific time slots, you have to register for a viewing and use a facemask (if the local measurements allows us to)
* We also offer video viewings, you have to register for this as well. 
* We wear facemasks when inside our accommodations and keep physical contact to a minimum
* Health and hygiene are very important to us, especially now, not only for us but also for our tenants

Question 3

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

##### Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay.
In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out.
Bear in mind that a pre-checkout is not mandatory, but we strongly advise you to do one to prevent any misunderstandings afterwards. Take care of any necessary repairs or cleaning prior to check-out. Only in this way you can avoid that we have to charge you with rent losses and/or fines.

If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or contact us via your tenant portal. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

Question 4

Can You Pick Me Up From The Airport?

Accepted Answer

Yes, we can pick you up!
If you need any assistance in getting to your check-in on time, we provide a Pick-up service from points like Schiphol Amsterdam airport and Rotterdam airport. We will pick you up from the gate, and bring you to your accommodation by car where you can check-in.

###### Please kindly note the following:
* We can only pick you up if the pick-up appointment is arranged at least 48 hours beforehand.
* The pick-up service is possible starting from 89,-- Eur. incl. VAT.

Question 5

Is Smoking Allowed At Your Accommodations?

Accepted Answer

Smoking inside the property is not allowed; this applies to both the common and private areas in the accommodation. Smoking is not only unhealthy, but leaves stains on the ceiling and walls.

Smoking is allowed in outside areas such as the garden or balcony.

Question 6

Are all accommodations furnished?

Accepted Answer

All of our accommodations are furnished, unless stated otherwise in the advertisement on our website. If you want to bring your own furniture, please let us know beforehand you book the accommodation, so we can check what we could arrange.

More information regarding bringing your own furniture, you can read [here](https://faq.shth.nl/faqs/can-i-bring-my-own-furniture-in-the-accommodation).

Question 7

What Happens To My Mail That Arrived At The Accommodation When I Already Checked Out?

Accepted Answer

##### We can send you your mail, upon request.
You can fill in a form to request that we send you your mail that arrives at the accommodation. If we stumble upon your mail, we will collect it and let you know via email.

###### Please kindly note the following:
* We need your consent to collect and send your mail before the end of your contract.
* We only send postal mail, no advertising magazines or folders.
* We can send your mail to your home address, if we need to send your mail abroad, there may be additional shipping costs involved.
* We collect and send your mail for a maximum period of three months.

Question 8

How does the booking process work?

Accepted Answer

**Booking process**

The booking process consists of the following steps. These steps can be completed within a day (depending on how fast you respond).
1. **Take-in Form** We will send you a link with a Take-In form regarding your application. You can fill in the form through your web browser. By filling in this form, neither you nor Student Housing The Hague is committing to any legal agreement. This form is only for preliminary reasons. At the end of the Take-In form, you will be requested to make a down payment of €50 towards the deposit.
2. **General Terms & Conditions** Shortly after you have finished the Take-In form, you will receive an email with additional documents including the General Terms & Conditions, House rules, and Annexes to the contract.
3. **Draft Contract** Once the Take-In form has been received and the down payment towards the deposit is made, your contract will be drafted and sent to you, which you can sign digitally.
4. **Finalising** Once the contract has been signed by you, the following steps have to be completed in order to finalise the contract:
* The deposit must be paid immediately;
* Your guarantor will receive a Guarantor Agreement that needs to be signed;
* Single User's Statement needs to be signed;
* Declaration of Sustainable Housing needs to be signed;
5. **Signed Contract** Once the above-stated steps have been completed, you will receive a signed copy of the tenancy agreement per email.

**Terms of cancellation and reimbursement**

You hereby commit to sign or cancel the contract within 72 hours after you have received the contract. Kindly note the following; Should the booking process be cancelled by

**I)** us before the 72 hours are expired, the € 50,-- EUR down payment will be refunded within 14 days after the cancellation took place.

**II)** you before the 72 hours are expired, you will be charged 25,-- EUR administration costs.

**III)** you after the 72 hours are expired, the contract drafting fee will not be refunded.

Question 9

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

###### Yes, but only if we received the payment before the check-in.

We can schedule the check-in, but if the payment is not on our bank account at the moment of your check-in, then we cannot proceed with the check-in process and we are obliged to charge you with a no-show fee. 
Preferably we wait with scheduling a check-in until we have received the payment, to prevent leaving you in front of closed doors after travelling.
Student Housing The Hague will lay the choice in your hands of whether or not you want to wait.

Question 10

Is It Possible To Stay For Only A Few Weeks?

Accepted Answer

Yes, the minimum rental period is 1 week. We provide short stay accommodations for a minimum period of at least one week. In that case, the advertised monthly rate will be calculated pro rate to the period you would like to stay but it might be subject to an additional fee because of the short stay.

How can we help?

Tenant Portal