Q: Can I Be My Own Guarantor

Q1: Can I be my own guarantor? No, you cannot designate yourself as the guarantor. A guarantor must be a separate entity or individual who agrees to act as a financial backer on your behalf if necessary. Providing false information in this regard will be considered fraudulent. Q2: Why can't I guarantee myself? Guaranteeing yourself defeats the purpose of having a guarantor, which is to have a separate party or person who can provide financial support if required. It ensures the validity of the guarantee. Q3: What happens if I enter my own information as a guarantor? Entering your own information as a guarantor will be considered fraudulent. It is essential to designate a legitimate, separate guarantor to maintain the integrity of the guarantee process. Read more about the terms & conditions of the take-in form in case you provide false information.

Question 1

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay.

In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out.

If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or contact us via your tenant portal. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

Question 2

What Payment Methods Are Accepted?

Accepted Answer

Once you book an accommodation with us, you will be provided different ways to pay the deposit, the rent and other additional services throughout the tenancy. In short, we accept the following payment methods:

SEPA Bank transfer (FREE)
iDeal (FREE)
Bancontact (FREE)
Credit cards (4.2% charge)

SEPA Bank transfer is one of the most straight forward possibilities. Kindly note to take into account the right bank account number and the attn. of the transaction. This information is always mentioned in the contract and invoice.

Non-European bank accounts

Kindly note that if you try to transfer an amount from a non-IBAN (non-European) bank account, your bank and other intermediate banks will most probably deduct transfer fees from the amount sent. This will result in a lower amount received by us, and you will need to supplement the amount due. For that reason, we do not advise you to transfer funds directly to our bank account from a non-European bank account.

iDeal is a payment method which is very popular in The Netherlands and all the Dutch banks are connected to. The invoices provided also contain an automatic payment link through iDeal, which makes transferring funds seamlessly.

Bancontact is a popular Belgium payment method which is supported by almost all the Belgium banks.

Credit cards we accept: Visa, MasterCard, JCB, UnionPay, Discover and American Express. If you want to pay an amount with your credit card, a non-refundable processing fee of 4.2% of the total amount is applicable to the transaction.

All transaction fees are to be paid by the tenant

Under no circumstances do we accept cash payments

Question 3

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.

Question 4

Can I Be My Own Guarantor

Accepted Answer

Q1: Can I be my own guarantor?

No, you cannot designate yourself as the guarantor. A guarantor must be a separate entity or individual who agrees to act as a financial backer on your behalf if necessary. Providing false information in this regard will be considered fraudulent.

Q2: Why can't I guarantee myself?

Guaranteeing yourself defeats the purpose of having a guarantor, which is to have a separate party or person who can provide financial support if required. It ensures the validity of the guarantee.

Q3: What happens if I enter my own information as a guarantor?

Entering your own information as a guarantor will be considered fraudulent. It is essential to designate a legitimate, separate guarantor to maintain the integrity of the guarantee process.

Read more about the terms & conditions of the take-in form in case you provide false information.

Question 5

Can I Book If I Am Under 18 Years Old?

Accepted Answer

Individuals under the age of 18 are considered minors and are therefore not legally able to enter into contracts. If you are under the age of 18 years old, it is not possible to stay at any of our Dutch properties.

Question 6

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.

Question 7

I Would Like To Book A 'Student Housing Consult'.

Accepted Answer

The housing market is overwhelmed at this moment. The accommodations are booked before you know it, and before you know it, the new schoolyear is already starting.

If you need any help with housing or understanding your rights as a tenant, you can book a 'Student Housing Consult'. The hourly rate for this consult is 150 EUR., and it is possible to bring along up to 3 other people. The starting rate is one hour, even if you stay less than one hour. After this hour, you will be charged per 15 minutes (e.g. 22 min will be charged as 30 min).

Anything regarding finding housing and rental law can be discussed during this 'Student Housing Consult'. Depending on your topics, you will be having your consult with our lawyer, specialised in rental law or with our 'student housing specialist & educator avoiding scams on the rental market and tenancy law'.

Find some examples of the discussable topics here: 'How To Find Student Housing On A Budget' or 'Student Housing Laws And Regulations'. You can choose and mix the topics for the 'Student Housing Consult'.

E-mail to help@shth.nl to book your 'Student Housing Consult'.

Question 8

What Are The Extra Fees With Apartments/Studio's For Stays Shorter Than Twelve Months?

Accepted Answer

All stays shorter than twelve months are subject to additional fees

The following rates and price plans apply to the rental periods of Independent Living Accommodations (ILA) such as whole apartments.

All additional fees are processed monthly

Short stay accommodations:

4 months: + €150,00 p/m
3 months: + €180,00 p/m
2 months: + €240,00 p/m
1 month: + €360,00
less than 1 month: + €720,00

Long stay accommodations:

12 months: the standard rate as mentioned in the advertisement
11 months: + €36,00 p/m
10 months: + €48,00 p/m
9 months: + €60,00 p/m
8 months: + €75,00 p/m
7 months: + €90,00 p/m
6 months: + €105,00 p/m
5 months: + €135,00 p/m

Question 9

What Kind Of Mattresses Are You Using?

Accepted Answer

The mattresses we provide have the following features:

A minimum of 7 comfort zones
Are at least 18 cm high
Have at least 500 pocket springs per m2 (if it is a pocket spring mattress)
The size of the mattress is at least 90 cm x 200 cm
Can hold a weight up to 120 kilos
Some accommodations have better and bigger mattresses

All of the mattresses we provide are cleaned by a professional & certified cleaning service after every stay

Question 10

Can Two People Stay In One Room?

Accepted Answer

In general, two (or more) people can't stay in one room unless otherwise mentioned in the advertisement.