Question 1

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.
During the period that you booked the accommodation but do not occupy it, you will enjoy a fixed **reduced price** instead of the full monthly rent. This reduced amount is €75 per week for rooms and €200 per week for independent accommodations.

Question 2

Can I Check-In On A Earlier/Later Date Than The Starting Date Of The Contract?

Accepted Answer

The earliest date you can check-in is the starting date of the contract. The check-in is always scheduled on the same day that the contract starts, which is fair. However, if you would like to have your check-in arranged later than the contract start date, that may be possible. Please inform us in time per e-mail before the scheduled check-in will take place. Kindly note that arranging a later check-in date and time is always subject to our availability.

Question 3

What Measurements Did Student Housing The Hague Take Due To Covid-19?

Accepted Answer

##### The Covid-19 crisis has affected everyone's daily life. Each and everyone has to adapt to the new measures from the government. This is how we implemented the measures against coronavirus:
* First of all, we keep 1.5m distance, and we work from home, when possible
* Besides washing our hands regularly, we have also placed hand disinfection pumps in every office room. Everyone has to disinfect their hands when entering the office
* We do not accept visitors at the office without an appointment
* All viewings are being held in specific time slots, you have to register for a viewing and use a facemask (if the local measurements allows us to)
* We also offer video viewings, you have to register for this as well. 
* We wear facemasks when inside our accommodations and keep physical contact to a minimum
* Health and hygiene are very important to us, especially now, not only for us but also for our tenants

Question 4

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

##### Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay.
In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out.
Bear in mind that a pre-checkout is not mandatory, but we strongly advise you to do one to prevent any misunderstandings afterwards. Take care of any necessary repairs or cleaning prior to check-out. Only in this way you can avoid that we have to charge you with rent losses and/or fines.

If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or contact us via your tenant portal. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

Question 5

At What Date And Time Is The Check-Out Scheduled?

Accepted Answer

##### On the end date of your contract between 09:30 AM - 12:30 PM on office days, 10:00 AM - 12:30 PM on Saturday, Sunday, or Holidays.
It may be possible to hold Check-Outs on a earlier date than your end date of the contract. The date and time will be subject to our availability.

##### Kindly take the following into account:
If  you are delayed for any reason, notify us by e-mail with a minimum of 48 hours prior notice, and we will arrange a different date and time. Kindly note the rates applicable if your contract does not end on a holiday or on a Saturday or Sunday, but you would like us to arrange the Check-Out for you on such a day. You can find the rates applicable here.

Taken into account where the Check-Out takes place and who is present, it goes without saying that in the case of co-living, we cannot check-in or out too late as we have to take the privacy and living pleasure of other housemates into consideration.

*It may be possible to hold check-in/outs in a different time frame than the ones mentioned above, but it will be subject to an additional fee of €60,00 excl. VAT. The date and time are in consultation with Student Housing The Hague.

Question 6

We Are A Group, And We Are Renting An Apartment. Can We Pay Each Our Share Of Rent?

Accepted Answer

The total amount should reach our bank account in one transfer. Any other way entails additional (administrative) work. If you insist on paying separately, this is possible but will be subject to an additional fee of 25 EUR per transaction.

Question 7

How Can I Set Up A Partnership With Student Housing The Hague?

Accepted Answer

Our main focus lies on welcoming international students in The Netherlands and to ensure them a pleasant stay. If you think you have anything to contribute in this matter, we'd love to hear from you!

You can e-mail to [help@shth.nl](help@shth.nl) or call [+31705680807](+31705680807)

Question 8

We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

Accepted Answer

When you book an apartment as a group, you will receive one rental agreement. The starting date in the rental agreement applies to the entire group, so is the rent payment. The group, or a member of the group, can check in the apartment starting from, e.g. 1 August. If the check-in has taken place, it is impossible to offer a rent reduction to a group member because it is simply impossible to manage the group's presence or an individual.

The check-in will take place with the entire group, or at least one group member. The group member does the check-in on behalf of the group. We will hand over the keys during the check-in to the entire group or group member. We cannot manage the late arrival of any group members and cannot discount individual group members.

Question 9

Can I Extend My Contract?

Accepted Answer

Unfortunately, it is not possible to stay longer than your end date stated in your contract. However, if there are any other accommodations available which you are interested in, feel free to apply to those.

Question 10

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

###### Yes, but only if we received the payment before the check-in.

We can schedule the check-in, but if the payment is not on our bank account at the moment of your check-in, then we cannot proceed with the check-in process and we are obliged to charge you with a no-show fee. 
Preferably we wait with scheduling a check-in until we have received the payment, to prevent leaving you in front of closed doors after travelling.
Student Housing The Hague will lay the choice in your hands of whether or not you want to wait.

How can we help?

Tenant Portal