Question 1

How Can I Dispose Of My Household Waste?

Accepted Answer

If there are underground containers close by your accommodation (less than 5 min. walk), you can dispose of your household waste in these containers. If there are no underground containers close by, you can put out your garbage bag, wheelie bin, or old paper outside on the designated collection day.

![wheelie bin.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/BeDvdNka4W/wheelie%20bin.png)

## The Hague
More information about how and when the municipality of The Hague will collect the garbage, what is and what isn't allowed, and other information can be found [here](https://hi.shth.nl/1eYW). You can see when the municipality will collect the garbage with this [link](https://hi.shth.nl/1eYQ). Just fill in your postal code and house number as shown hereunder.

![Zipcode.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/Lumi565eVm/Zipcode.png)

The zip code contains four numeric and two alphabetic characters, which can be found in your contract. Unfortunately, the waste collection schedule of The Hague municipality is only provided in Dutch at this moment.

### Private container
As a resident of The Hague, you can order your own mini-container (maximum 1 per household) for absolutely free(!). For more information and to order one, please check this [link](https://hi.shth.nl/1kIq).

## Rotterdam
More information about how and when the municipality of Rotterdam will collect the garbage, what is and what isn't allowed, and other information can be found [here](https://hi.shth.nl/1kSy). You can see when the municipality will collect the garbage with this [link](https://hi.shth.nl/1kT3). Just fill in your postal code and house number as shown hereunder.

![Capture.JPG](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/NjGVDDYbNI/Capture.JPG)

Question 2

Is My Data Safe With SHTH?

Accepted Answer

###### We are GDPR compliant, and we do not store personal data on our servers.

**What is GDPR?**

GDPR is a regulation in EU law on data protection and privacy in the EU. 
The GDPR enhances the protection of the personal data of EU citizens and expands their data privacy rights. For companies that process the personal data of European citizens, the GDPR requires compliance with a new set of regulations. The regulation builds on many of the 1995 Directive's requirements for data privacy and security but includes several new provisions.

###### The applications and databases we use are GDPR compliant. The applications and databases use a variety of measures to comply with the GDPR:
* Data processing agreements
* Data Protection Officers
* 2 Factor Authentication (2FA)
* Employee Access Restriction
* Regularly maintained systems
* Encryption when sending or receiving data 
* Encryption in databases at rest
* Data is regularly backed up to a separate, isolated location and encrypted

You can read our privacy policy [here](https://studenthousingthehague.com/media/1516/privacyreglement-student-housing-the-hague.pdf)

Question 3

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

###### Yes, but only if we received the payment before the check-in.

We can schedule the check-in, but if the payment is not on our bank account at the moment of your check-in, then we cannot proceed with the check-in process and we are obliged to charge you with a no-show fee. 
Preferably we wait with scheduling a check-in until we have received the payment, to prevent leaving you in front of closed doors after travelling.
Student Housing The Hague will lay the choice in your hands of whether or not you want to wait.

Question 4

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

##### On the start date of your contract between 13:00 - 16:30 on office days, 14:00 - 16:00 on Saturday, Sunday, or holidays.

**Kindly take the following into account:**
Check-ins are always held on the starting day of your contract, even if it is a Saturday, Sunday, or Holiday.

It is possible to have your check-in at a later moment than the original start date of the contract, however, it can only be changed to an office day. The date and time are subject to our availability. It goes without saying that in the case of co-living, we cannot check-in too late as we have to take the privacy and the living pleasure of the other housemates into consideration.

Take into account that check-in times which are different than the general hours (as mentioned above) are subject to an additional fee of 60 EUR.

Question 5

At What Date And Time Is The Check-Out Scheduled?

Accepted Answer

##### On the end date of your contract between 09:30 AM - 12:30 PM on office days, 10:00 AM - 12:30 PM on Saturday, Sunday, or Holidays.
It may be possible to hold Check-Outs on a earlier date than your end date of the contract. The date and time will be subject to our availability.

##### Kindly take the following into account:
If  you are delayed for any reason, notify us by e-mail with a minimum of 48 hours prior notice, and we will arrange a different date and time. Kindly note the rates applicable if your contract does not end on a holiday or on a Saturday or Sunday, but you would like us to arrange the Check-Out for you on such a day. You can find the rates applicable here.

Taken into account where the Check-Out takes place and who is present, it goes without saying that in the case of co-living, we cannot check-in or out too late as we have to take the privacy and living pleasure of other housemates into consideration.

*It may be possible to hold check-in/outs in a different time frame than the ones mentioned above, but it will be subject to an additional fee of €60,00 excl. VAT. The date and time are in consultation with Student Housing The Hague.

Question 6

What Is A Monthly Check?

Accepted Answer

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues.

You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues.

If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

Question 7

How Can I Set Up A Partnership With Student Housing The Hague?

Accepted Answer

Our main focus lies on welcoming international students in The Netherlands and to ensure them a pleasant stay. If you think you have anything to contribute in this matter, we'd love to hear from you!

You can e-mail to [help@shth.nl](help@shth.nl) or call [+31705680807](+31705680807)

Question 8

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.
During the period that you booked the accommodation but do not occupy it, you will enjoy a fixed **reduced price** instead of the full monthly rent. This reduced amount is €75 per week for rooms and €200 per week for independent accommodations.

Question 9

What Are The Extra Fees For Independent Living Accommodations (Whole Apartments)?

Accepted Answer

#### All stays shorter than twelve months are subject to additional fees

##### The following rates and price plans apply to the rental periods of Independent Living Accommodations (ILA) such as whole apartments
**Short stay accommodations:**

* 4 months: + €150,00 p/m
* 3 months: + €180,00 p/m
* 2 months: + €240,00 p/m
* 1 month:  + €360,00 
* less than 1 month: + €720,00

**Long stay accommodations:**

*  12 months: the standard rate as mentioned in the advertisement
*  11 months: + €36,00  p/m
*  10 months: + €48,00  p/m
*   9 months: + €60,00  p/m
*   8 months: + €75,00  p/m
*   7 months: + €90,00  p/m
*   6 months: + €105,00 p/m
*   5 months: + €135,00 p/m

Question 10

Is There Somewhere I Can Store My Bike?

Accepted Answer

This varies as no accommodation is the same. It is only allowed to store a bike in a designated area such as a garden, barn, or storage. This area should be reachable without bringing your bike into or through the accommodation itself. And if needed the bike can be stored on the street with a good lock. Check with the specific advertisement in question if there is any designated area to store your bike.

How can we help?

Tenant Portal