Question 1

Can You Pick Me Up From The Airport?

Accepted Answer

Yes, we can pick you up!
If you need any assistance in getting to your check-in on time, we provide a Pick-up service from points like Schiphol Amsterdam airport and Rotterdam airport. We will pick you up from the gate, and bring you to your accommodation by car where you can check-in.

###### Please kindly note the following:
* We can only pick you up if the pick-up appointment is arranged at least 48 hours beforehand.
* The pick-up service is possible starting from 89,-- Eur. incl. VAT.

Question 2

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

##### Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay.
In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out.
Bear in mind that a pre-checkout is not mandatory, but we strongly advise you to do one to prevent any misunderstandings afterwards. Take care of any necessary repairs or cleaning prior to check-out. Only in this way you can avoid that we have to charge you with rent losses and/or fines.

If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or contact us via your tenant portal. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

Question 3

Can I Book If I Am Under 18 Years Old?

Accepted Answer

If you are between 16 and 18 years old, you can stay at any of our Dutch properties. All you have to do is hand in a note at the check-in with a signature from a parent or guardian, stating that they agree to let you stay unsupervised. Unfortunately, if you have not reached the age of 16 yet, staying at our accommodations is not possible.

Question 4

Can I Check-In On A Earlier/Later Date Than The Starting Date Of The Contract?

Accepted Answer

The earliest date you can check-in is the starting date of the contract. The check-in is always scheduled on the same day that the contract starts, which is fair. However, if you would like to have your check-in arranged later than the contract start date, that may be possible. Please inform us in time per e-mail before the scheduled check-in will take place. Kindly note that arranging a later check-in date and time is always subject to our availability.

Question 5

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.
During the period that you booked the accommodation but do not occupy it, you will enjoy a fixed **reduced price** instead of the full monthly rent. This reduced amount is €75 per week for rooms and €200 per week for independent accommodations.

Question 6

What Is Included In The Rate?

Accepted Answer

The prices mentioned on our website are all including service costs (like furniture) and flat rate - unless indicated otherwise - based on a stay of one year. The price consists of the flat rate, furniture and service costs.

It is forbidden to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs. You can find more info regarding this here: https://faq.shth.nl/faqs/which-extra-costs-can-i-expect-with-an-excl-rate

Question 7

What Payment Methods Are Accepted?

Accepted Answer

Once you book an accommodation with us, you will be provided different ways to pay the deposit, the rent and other additional services throughout the tenancy. In short, we accept the following payment methods:

* SEPA Bank transfer (FREE)
* iDeal (FREE)
* Bancontact (FREE)
* Credit cards (4.2% charge)

**SEPA Bank transfer** is one of the most straight forward possibilities. Kindly note to take into account the right bank account number and the attn. of the transaction. This information is always mentioned in the contract and invoice.

**Non-European bank accounts**

Kindly note that if you try to transfer an amount from a non-IBAN (non-European) bank account, your bank and other intermediate banks will most probably deduct transfer fees from the amount sent. This will result in a lower amount received by us, and you will need to supplement the amount due. For that reason, we do not advise you to transfer funds directly to our bank account from a non-European bank account.

**iDeal** is a payment method which is very popular in The Netherlands and all the Dutch banks are connected to. The invoices provided also contain an automatic payment link through iDeal, which makes transferring funds seamlessly.

**Bancontact** is a popular Belgium payment method which is supported by almost all the Belgium banks.

**Credit cards** we accept: Visa, MasterCard, JCB, UnionPay, Discover and American Express. If you want to pay an amount with your credit card, a non-refundable processing fee of 4.2% of the total amount is applicable to the transaction.

Question 8

Do I Have To Pay The Deposit In Order To Secure A Room?

Accepted Answer

###### A deposit needs to be paid to secure your accommodation. A bank statement does not suffice, but only an authentic bank deed.
An authentic deed (or authentic act) is a legal document which has been appropriately prepared and authenticated by a court officer, such as a notary.

The authenticating officer acts as a registry and holder of a unique record of the document and can make certified copies of the original if later required (the original is usually given to the parties).

###### An authentic deed offers certainty on the following points:
* It is stated on the document that it is real.
* It has a fixed date on it.
* That nobody changed the contents of the document afterwards.
* The people whose names are on the document are the same people who signed it.

Question 9

Is It Possible To Stay For Only A Few Weeks?

Accepted Answer

Yes, the minimum rental period is 1 week. We provide short stay accommodations for a minimum period of at least one week. In that case, the advertised monthly rate will be calculated pro rate to the period you would like to stay but it might be subject to an additional fee because of the short stay.

Question 10

What Measurements Did Student Housing The Hague Take Due To Covid-19?

Accepted Answer

##### The Covid-19 crisis has affected everyone's daily life. Each and everyone has to adapt to the new measures from the government. This is how we implemented the measures against coronavirus:
* First of all, we keep 1.5m distance, and we work from home, when possible
* Besides washing our hands regularly, we have also placed hand disinfection pumps in every office room. Everyone has to disinfect their hands when entering the office
* We do not accept visitors at the office without an appointment
* All viewings are being held in specific time slots, you have to register for a viewing and use a facemask (if the local measurements allows us to)
* We also offer video viewings, you have to register for this as well. 
* We wear facemasks when inside our accommodations and keep physical contact to a minimum
* Health and hygiene are very important to us, especially now, not only for us but also for our tenants

How can we help?

Tenant Portal