Question 1

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

Yes, but only if we received the payment before the check-in.

We can schedule the check-in, but if the payment is not on our bank account at the moment of your check-in, then we cannot proceed with the check-in process and we are obliged to charge you with a no-show fee.

Question 2

We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

Accepted Answer

When you book an apartment as a group, you will receive one rental agreement. The starting date in the rental agreement applies to the entire group, so is the rent payment. The group, or a member of the group, can check in the apartment starting from, e.g. 1 August. If the check-in has taken place, it is impossible to offer a rent reduction to a group member because it is simply impossible to manage the group's presence or an individual.

The check-in will take place with the entire group, or at least one group member. The group member does the check-in on behalf of the group. We will hand over the keys during the check-in to the entire group or group member. We cannot manage the late arrival of any group members and cannot discount individual group members.

Question 3

Are All Accommodations Furnished?

Accepted Answer

All of our accommodations are furnished, unless stated otherwise in the advertisement on our website. If you want to bring your own furniture, please let us know beforehand you book the accommodation, so we can check what we could arrange.

More information regarding bringing your own furniture, you can read here.

Question 4

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.

Question 5

Is Smoking Allowed At Your Accommodations?

Accepted Answer

Smoking inside the property is not allowed; this applies to both the common and private areas in the accommodation. Smoking is not only unhealthy, but leaves stains on the ceiling and walls.

Smoking is allowed in outside areas such as the garden or balcony.

Question 6

What Is A Monthly Check?

Accepted Answer

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues.

You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues.

If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

Question 7

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay.

In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out.

If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or contact us via your tenant portal. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

Question 8

What Are The Extra Fees With Apartments/Studio's For Stays Shorter Than Twelve Months?

Accepted Answer

All stays shorter than twelve months are subject to additional fees

The following rates and price plans apply to the rental periods of Independent Living Accommodations (ILA) such as whole apartments.

All additional fees are processed monthly

Short stay accommodations:

4 months: + €150,00 p/m
3 months: + €180,00 p/m
2 months: + €240,00 p/m
1 month: + €360,00
less than 1 month: + €720,00

Long stay accommodations:

12 months: the standard rate as mentioned in the advertisement
11 months: + €36,00 p/m
10 months: + €48,00 p/m
9 months: + €60,00 p/m
8 months: + €75,00 p/m
7 months: + €90,00 p/m
6 months: + €105,00 p/m
5 months: + €135,00 p/m

Question 9

Is A Pre-Check-Out Mandatory?

Accepted Answer

No, a pre-check-out is not mandatory. However, it is in your best interest to do one. We will inspect the accommodation and give you tips and guidance on what needs to be done before checking out.

If you are sure that you do not need a pre-check-out because you kept everything tidy and clean, you can request only to have the check-out.

Question 10

Can You Pick Me Up From The Airport?

Accepted Answer

Yes, we can pick you up!

Please kindly note the following:

We can only pick you up if the pick-up appointment is arranged at least 48 hours beforehand.
The pick-up service is possible starting from 89,-- Eur. incl. VAT.