Question 1

What Are The Extra Fees With Apartments/Studio's For Stays Shorter Than Twelve Months?

Accepted Answer

#### All stays shorter than twelve months are subject to additional fees

##### The following rates and price plans apply to the rental periods of Independent Living Accommodations (ILA) such as whole apartments.
###### All additional fees are processed monthly
**Short stay accommodations:**

* 4 months: + €150,00 p/m
* 3 months: + €180,00 p/m
* 2 months: + €240,00 p/m
* 1 month:  + €360,00 
* less than 1 month: + €720,00

**Long stay accommodations:**

*  12 months: the standard rate as mentioned in the advertisement
*  11 months: + €36,00  p/m
*  10 months: + €48,00  p/m
*   9 months: + €60,00  p/m
*   8 months: + €75,00  p/m
*   7 months: + €90,00  p/m
*   6 months: + €105,00 p/m
*   5 months: + €135,00 p/m

Question 2

Is Cleaning Included In The Rent?

Accepted Answer

Cleaning is included in some rental agreements. It depends on the accommodation. If it is included, it will be stated explicitly in the advertisement and in the contract.

Cleaning refers to surface cleaning of the indoor common area's which are reachable without the use of a ladder.

If you would like to have periodically cleaning or if you need any one-time cleaning done, you can book one with us. In this case, you can choose between a surface cleaning or a deep cleaning of different areas such as; common areas, bedroom(s), garden etc.

Question 3

Can I end my contract earlier than the end date?

Accepted Answer

#### Depending on your type of contract and the agreed conditions, you can *or* cannot end your contract before the end date. 
If your contract mentions a definite period, it is possible to cancel your contract with a one calendar month notice. This notice should be in *writing* and delivered through *registered* mail. If you are leasing an accommodation for an indefinite period, probably a minimum contract period is concluded. In that case, it is not possible to end the contract by yourself. However, it is possible to contact us and discussing the ending your contract pre-maturely.

Question 4

What Is A Monthly Check?

Accepted Answer

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues.

You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues.

If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

Question 5

Do I Need To Pay Agency Fees?

Accepted Answer

### We do not charge you any agency fees for listings that are on our website.
If you want to book an accommodation, you fill in an application form, sign the contract, and pay the deposit and it is all yours. After you filled in the application form, we ask for a contract drafting fee, amount of the fee will count towards your deposit.
The deposit will be reimbursed after your stay if everything is in order.

More information regarding the deposit can be found [here](https://faq.shth.nl/faqs/is-a-depositcaution-applicable)

Question 6

What Kind Of Mattresses Are You Using?

Accepted Answer

##### The mattresses we provide have the following features:
* A minimum of 7 comfort zones
* Are at least 18 cm high
* Have at least 500 pocket springs per m2 (if it is a pocket spring mattress)
* The size of the mattress is at least 90 cm x 200 cm
* Can hold a weight up to 120 kilos
* Some accommodations have better and bigger mattresses

All of the mattresses we provide are cleaned by a professional & certified cleaning service after every stay

Question 7

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

###### Yes, but only if we received the payment before the check-in.

We can schedule the check-in, but if the payment is not on our bank account at the moment of your check-in, then we cannot proceed with the check-in process and we are obliged to charge you with a no-show fee. 
Preferably we wait with scheduling a check-in until we have received the payment, to prevent leaving you in front of closed doors after travelling.
Student Housing The Hague will lay the choice in your hands of whether or not you want to wait.

Question 8

Is My Data Safe With SHTH?

Accepted Answer

###### We are GDPR compliant, and we do not store personal data on our servers.

**What is GDPR?**

GDPR is a regulation in EU law on data protection and privacy in the EU. 
The GDPR enhances the protection of the personal data of EU citizens and expands their data privacy rights. For companies that process the personal data of European citizens, the GDPR requires compliance with a new set of regulations. The regulation builds on many of the 1995 Directive's requirements for data privacy and security but includes several new provisions.

###### The applications and databases we use are GDPR compliant. The applications and databases use a variety of measures to comply with the GDPR:
* Data processing agreements
* Data Protection Officers
* 2 Factor Authentication (2FA)
* Employee Access Restriction
* Regularly maintained systems
* Encryption when sending or receiving data 
* Encryption in databases at rest
* Data is regularly backed up to a separate, isolated location and encrypted

You can read our privacy policy [here](https://studenthousingthehague.com/media/1516/privacyreglement-student-housing-the-hague.pdf)

Question 9

Are (Online) Viewings Possible?

Accepted Answer

You can attend a group viewing or watch the video viewing of the accommodation once available on the website.

Group viewings are held as soon as the accommodations are vacant and available. However, due to the high demand for accommodations, many accommodations are booked before the availability date and therefore viewing in person is not always possible.
We also offer live video viewings, so you can view the accommodation in real-time, ask questions, and chat with our staff.

Question 10

Can I Check-out Earlier/Later Than The End Date Of The Tenancy Contract?

Accepted Answer

You can check-out earlier than the end date of the contract, but not later. The end date of the contract is the utmost latest date that you can check-out, because your accommodation may be rented out to a third party already per the next day after your contract ends. If you would like to check-out earlier than the contract end date, please notify us as soon as possible, so we can properly arrange the check-out. Kindly note that arranging a earlier check-out date and time is always subject to our availability.

How can we help?

Tenant Portal