Question 1

Is Registration At The Municipality Possible?

Accepted Answer

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date!

Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced.

Find more information about registration on our [blog](https://hi.shth.nl/254z)

Question 2

What Is Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

It means the accommodation can only be booked per today or the first next office day. We do this to prevent a period of vacancy. We do not reserve or hold accommodations, but it is possible to gain a discounted rent on your booking until you check-in into your accommodation. This discounted rent is €75 per week for a room, or €200 per week for a self contained accommodation like an apartment or house. Please contact us to inquire about the possibilities.

Question 3

Can You Pick Me Up From The Airport?

Accepted Answer

Yes, we can pick you up!
If you need any assistance in getting to your check-in on time, we provide a Pick-up service from points like Schiphol Amsterdam airport and Rotterdam airport. We will pick you up from the gate, and bring you to your accommodation by car where you can check-in.

###### Please kindly note the following:
* We can only pick you up if the pick-up appointment is arranged at least 48 hours beforehand.
* The pick-up service is possible starting from 89,-- Eur. incl. VAT.

Question 4

What Kind Of Mattresses Are You Using?

Accepted Answer

##### The mattresses we provide have the following features:
* A minimum of 7 comfort zones
* Are at least 18 cm high
* Have at least 500 pocket springs per m2 (if it is a pocket spring mattress)
* The size of the mattress is at least 90 cm x 200 cm
* Can hold a weight up to 120 kilos
* Some accommodations have better and bigger mattresses

All of the mattresses we provide are cleaned by a professional & certified cleaning service after every stay

Question 5

What Is Included In The Rate?

Accepted Answer

The prices mentioned on our website are all including service costs (like furniture) and flat rate - unless indicated otherwise - based on a stay of one year. The price consists of the flat rate, furniture and service costs.

It is forbidden to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs. You can find more info regarding this here: https://faq.shth.nl/faqs/which-extra-costs-can-i-expect-with-an-excl-rate

Question 6

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

##### Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay.
In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out.
Bear in mind that a pre-checkout is not mandatory, but we strongly advise you to do one to prevent any misunderstandings afterwards. Take care of any necessary repairs or cleaning prior to check-out. Only in this way you can avoid that we have to charge you with rent losses and/or fines.

If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or by sending a reply to this email. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

Question 7

Are (Online) Viewings Possible?

Accepted Answer

You can attend a group viewing or watch the video viewing of the accommodation once available on the website.

Group viewings are held as soon as the accommodations are vacant and available. However, due to the high demand for accommodations, many accommodations are booked before the availability date and therefore viewing in person is not always possible.
We also offer live video viewings, so you can view the accommodation in real-time, ask questions, and chat with our staff.

Question 8

What Measurements Did Student Housing The Hague Take Due To Covid-19?

Accepted Answer

##### The Covid-19 crisis has affected everyone's daily life. Each and everyone has to adapt to the new measures from the government. This is how we implemented the measures against coronavirus:
* First of all, we keep 1.5m distance, and we work from home, when possible
* Besides washing our hands regularly, we have also placed hand disinfection pumps in every office room. Everyone has to disinfect their hands when entering the office
* We do not accept visitors at the office without an appointment
* All viewings are being held in specific time slots, you have to register for a viewing and use a facemask (if the local measurements allows us to)
* We also offer video viewings, you have to register for this as well. 
* We wear facemasks when inside our accommodations and keep physical contact to a minimum
* Health and hygiene are very important to us, especially now, not only for us but also for our tenants

Question 9

Is A Pre-Check-Out Mandatory?

Accepted Answer

###### No, a pre-check-out is not mandatory. However, it is in your best interest to do one. We will inspect the accommodation and give you tips and guidance on what needs to be done before checking out. 
If you are sure that you do not need a pre-check-out because you kept everything tidy and clean, you can request only to have the check-out.
Keep in mind that if you do not have a pre-check-out, and there are complications with the check-out, you do not have an opportunity to clean or fix the accommodation.

Question 10

Can I Check-In On A Earlier/Later Date Than The Starting Date Of The Contract?

Accepted Answer

The earliest date you can check-in is the starting date of the contract. The check-in is always scheduled on the same day that the contract starts, which is fair. However, if you would like to have your check-in arranged later than the contract start date, that may be possible. Please inform us in time per e-mail before the scheduled check-in will take place. Kindly note that arranging a later check-in date and time is always subject to our availability.

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