Question 1

Do I Need To Pay Agency Fees?

Accepted Answer

### We do not charge you any agency fees for listings that are on our website.
If you want to book an accommodation, you fill in an application form, sign the contract, and pay the deposit and it is all yours. After you filled in the application form, we ask for a contract drafting fee, amount of the fee will count towards your deposit.
The deposit will be reimbursed after your stay if everything is in order.

More information regarding the deposit can be found [here](https://faq.shth.nl/faqs/is-a-depositcaution-applicable)

Question 2

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

##### On the start date of your contract between 13:00 - 16:30 on office days, 14:00 - 16:00 on Saturday, Sunday, or holidays.

**Kindly take the following into account:**
Check-ins are always held on the starting day of your contract, even if it is a Saturday, Sunday, or Holiday.

It is possible to have your check-in at a later moment than the original start date of the contract, however, it can only be changed to an office day. The date and time are subject to our availability. It goes without saying that in the case of co-living, we cannot check-in too late as we have to take the privacy and the living pleasure of the other housemates into consideration.

Take into account that check-in times which are different than the general hours (as mentioned above) are subject to an additional fee of 60 EUR.

Question 3

What Kind Of Mattresses Are You Using?

Accepted Answer

##### The mattresses we provide have the following features:
* A minimum of 7 comfort zones
* Are at least 18 cm high
* Have at least 500 pocket springs per m2 (if it is a pocket spring mattress)
* The size of the mattress is at least 90 cm x 200 cm
* Can hold a weight up to 120 kilos
* Some accommodations have better and bigger mattresses

All of the mattresses we provide are cleaned by a professional & certified cleaning service after every stay

Question 4

Can I end my contract earlier than the end date?

Accepted Answer

#### Depending on your type of contract and the agreed conditions, you can *or* cannot end your contract before the end date. 
If your contract mentions a definite period, it is possible to cancel your contract with a one calendar month notice. This notice should be in *writing* and delivered through *registered* mail. If you are leasing an accommodation for an indefinite period, probably a minimum contract period is concluded. In that case, it is not possible to end the contract by yourself. However, it is possible to contact us and discussing the ending your contract pre-maturely.

Question 5

What Is A Monthly Check?

Accepted Answer

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues.

You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues.

If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

Question 6

What Is Included In The Rate?

Accepted Answer

The prices mentioned on our website are all including service costs (like furniture) and flat rate - unless indicated otherwise - based on a stay of one year. The price consists of the flat rate, furniture and service costs.

It is forbidden to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs. You can find more info regarding this here: https://faq.shth.nl/faqs/which-extra-costs-can-i-expect-with-an-excl-rate

Question 7

What Is A Valid Proof Of Deregistration And Why Do I Need It?

Accepted Answer

You can report your registration elsewhere within the Netherlands or registration abroad at the municipality where you are registered, or at any government agency abroad. You can make your appointment online or you can go to the municipality in person.

Read more information about deregistration on our blog: [Here](https://hi.shth.nl/27BZ)

Question 8

What Are The Extra Fees With Apartments/Studio's For Stays Shorter Than Twelve Months?

Accepted Answer

#### All stays shorter than twelve months are subject to additional fees

##### The following rates and price plans apply to the rental periods of Independent Living Accommodations (ILA) such as whole apartments.
###### All additional fees are processed monthly
**Short stay accommodations:**

* 4 months: + €150,00 p/m
* 3 months: + €180,00 p/m
* 2 months: + €240,00 p/m
* 1 month:  + €360,00 
* less than 1 month: + €720,00

**Long stay accommodations:**

*  12 months: the standard rate as mentioned in the advertisement
*  11 months: + €36,00  p/m
*  10 months: + €48,00  p/m
*   9 months: + €60,00  p/m
*   8 months: + €75,00  p/m
*   7 months: + €90,00  p/m
*   6 months: + €105,00 p/m
*   5 months: + €135,00 p/m

Question 9

Can You Pick Me Up From The Airport?

Accepted Answer

Yes, we can pick you up!
If you need any assistance in getting to your check-in on time, we provide a Pick-up service from points like Schiphol Amsterdam airport and Rotterdam airport. We will pick you up from the gate, and bring you to your accommodation by car where you can check-in.

###### Please kindly note the following:
* We can only pick you up if the pick-up appointment is arranged at least 48 hours beforehand.
* The pick-up service is possible starting from 89,-- Eur. incl. VAT.

Question 10

Is Registration At The Municipality Possible?

Accepted Answer

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date!

Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced.

Find more information about registration on our [blog](https://hi.shth.nl/254z)

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