Question 1

Which Extra Costs Can I Expect With An Excl. Rate?

Accepted Answer

When the price is exclusive (excl), it means that only the monthly fixed costs, such as the flat rate and furniture, are included. Additional costs for utilities, internet, and other amenities are not covered. A break-down of these costs can be found in your rental agreement.

APARTMENT RENTAL

When renting an entire apartment, please note that there will be additional costs of approximately 430 EUR per month. These costs cover utilities such as gas, water, electricity, internet, and other possible amenities, which might be different per accommodation.

➡️ When renting an apartment with students, you may be eligible for municipality tax exemptions 🙌🥳. This could save you approx. €25 per person per month.

LONG-STAY ROOM RENTAL

For private bedrooms in shared accommodations (rooms), you can expect an additional amount of approximately €204.50 per month. This cost covers utilities such as gas, water, electricity, internet, and other possible amenities, which might be different per accommodation.

SHORT-STAY ROOM

However, when renting a short-stay room, please note that the additional amount is approximately €177.50 per month. This cost is lower because there are no taxes involved when booking a short-stay.

HOMESTAY

All mentioned rental prices for homestays are inclusive of the total rent. There are no additional charges for utilities or other amenities.

Important Information; 💡 (NOT APPLICABLE TO HOMESTAYS)

At the end of your stay, or annually, you will receive a settlement for all advance payments. The actual costs will be based on your actual usage. If your usage exceeds the advance payments, you will need to cover the difference. Conversely, if your actual costs are lower than the advance payments, you will receive a refund.

Question 2

How Does The Booking Process Work?

Accepted Answer

Booking process

The booking process consists of the following steps. These steps can be completed within a day (depending on how fast you respond).

Start Booking To initiate the booking process, simply click the 'start booking' button. You can find this button either on the general listing page under the accommodation or directly on the listing page of the specific accommodation. You will open the take-in form in a new tab.
Take-in Form You can fill in the form through your web browser. By filling in this form, neither you nor Student Housing The Hague is committing to any legal agreement. This form is only for preliminary reasons. At the end of the Take-In form, you will be requested to make a one-time-payment of €50.
General Terms & Conditions Shortly after you have finished the Take-In form, we will start validating the provided documents. In the meantime, you will receive an email with important documents including the General Terms & Conditions, House rules, and other annexes to the tenancy agreement.
Draft Contract Once the provided documents and data have been checked, your tenancy agreement will be sent to you digitally, along with the request to read it carefully and if you agree with its contents, sign digitally.
Finalising Once the contract has been signed by you, the following steps have to be completed in order to finalise the contract:

The Deposit must be paid immediately. You will receive the deposit invoice from Vivet Associates.
Your guarantor will receive a guarantor form to complete. Once the necessary documents are provided, they will receive a Guarantor Agreement for signing;
Single User's Statement needs to be signed (only if applicable).

Signed Contract Once the above-stated steps have been completed, you will receive a signed copy of the tenancy agreement per email.
Rent Payment Upon completing the processing of your tenancy agreement in our system, you will promptly receive an invoice for the rent from the management party. As soon as we confirm the receipt of your rent payment in our bank account, we can proceed to schedule your check-in.

Click here to read the terms of cancellation and reimbursement

You hereby commit to sign or cancel the contract within 72 hours after you have received the contract. Kindly note the following;

Should the booking process be cancelled by us before the 72 hours have expired (e.g. accommodation no longer available), the €50,-- EUR one-time-payment will be refunded within 14 business days after the cancellation takes place.
Should the booking process be cancelled by you, no refund will take place and the one-time payment will be collected on behalf of the landlord as administrative costs.

Question 3

How Can I Dispose Of My Household Waste?

Accepted Answer

If there are underground containers close by your accommodation (less than 5 min. walk), you can dispose of your household waste in these containers. You can locate underground and other recycling containers in The Hague using this interactive map. If there are no underground containers close by, you can put out your garbage bag, wheelie bin, or old paper outside on the designated collection day.

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The Hague

More information about how and when the municipality of The Hague will collect the garbage, what is and what isn't allowed, and other information can be found here. You can see when the municipality will collect the garbage with this link. Just fill in your postal code and house number as shown hereunder.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/Lumi565eVm/Zipcode.png (Zipcode.png)

The zip code contains four numeric and two alphabetic characters, which can be found in your contract. Unfortunately, the waste collection schedule of The Hague municipality is only provided in Dutch at this moment.

Private container

As a resident of The Hague, you can order your own mini-container (maximum 1 per household) for absolutely free(!). For more information and to order one, please check this link.

Rotterdam

More information about how and when the municipality of Rotterdam will collect the garbage, what is and what isn't allowed, and other information can be found here. You can see when the municipality will collect the garbage with this link. Just fill in your postal code and house number as shown hereunder.

Question 4

Can I End/Terminate My Contract?

Accepted Answer

Depending on your type of contract and the agreed conditions, you may or may not have the option to terminate your contract before the end date. Please contact us, and we will review your contract and provide you with the relevant information.

Fixed-Term Contract

We offer fixed-term contracts with a maximum duration of 12 months. A fixed-term contract is a legally binding agreement with a predetermined timeframe that cannot be terminated prematurely, except by mutual consent through a termination agreement. This arrangement provides clear and stable terms for both tenants and landlords throughout the specified duration. It's crucial to distinguish between a fixed-term contract and a definite contract; the former cannot be terminated by either the tenant or the landlord before the contract's end date. If you wish to terminate a fixed-term contract prematurely, it can only be done through a termination agreement, which may involve administrative costs.

What Is A Termination Agreement?

A termination agreement is a mutually agreed-upon agreement between the tenant(s) and the landlord to end the tenancy agreement before the specified end date. It outlines the terms and conditions of the early termination, including any obligations, responsibilities, and potential costs involved. The termination agreement provides a formal and legally binding framework for both parties to terminate the tenancy agreement in a mutually agreed manner.

What Do You Need To Mention In Your Registered Letter?

If your contracts needs you to terminate by registered letter, you can find the information regarding the registered letter here:

To terminate the rental agreement, you must submit a notice of termination in the form of an "aangetekende brief" (registered letter). According to the law (link), this is the only valid method of giving notice to your landlord. The registered letter provides evidence of delivery and ensures that your notice is legally recognized and binding.

Mention the following in your registered letter:

Date per when you'd like to terminate.
Signature of all tenants in case you rent an entire apartment, otherwise only your signature of your renting an individual room.
The address of the accommodation in question.

Other information

Please take into account that we plan the pick-up of the letters, once, at the end of every month (the last day); this is to prevent missing out on registered letters coming in right after we picked it up.

In case Student Housing The Hague is the contract manager, you must send the registered letter to the following address:

Box G9200 (very important to mention this!!)

Gravin Juliana van Stolberglaan 31

2263 AB Leidschendam

Nederland

Question 5

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed^ when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Question 6

What Are The Extra Fees With Rooms For Stays Shorter Than Twelve Months?

Accepted Answer

All stays shorter than twelve months are subject to additional fees

The following rates and price plans apply to the rental periods of Dependent Living Accommodations (DLA) such as rooms.

All additional fees are processed monthly

Short stay accommodations:

4 months: + €50,00 p/m
3 months: + €60,00 p/m
2 months: + €80,00 p/m
1 month: + €120,00
less than 1 month: + €240,00

Long stay accommodations:

12 months: the standard rate as mentioned in the advertisement
11 months: + €12,00 p/m
10 months: + €16,00 p/m
9 months: + €20,00 p/m
8 months: + €25,00 p/m
7 months: + €30,00 p/m
6 months: + €35,00 p/m
5 months: + €45,00 p/m

Note: The total amount of months are rounded down. If you are staying e.g. 4 months and 20 days, the additional fee will be calculated as 4 months.

Question 7

Are Viewings Possible?

Accepted Answer

Viewing Options and Policies:

Please note: We do not conduct viewings while properties are occupied. Viewings are scheduled only when the properties are vacant.

How can I view the properties?

Watch a Video Tour: These are available on our website and provide a convenient and detailed overview of the property from any location.
Request a Personal Viewing: This option offers a deeper, more personalised look at the property, available either in person or digitally.

Are personal viewings always possible?

Viewing Commitment Fee Explained:

We have introduced a commitment fee of €15 (per viewing, per person) to enhance the arrangement and execution of viewings. This fee signifies the serious interest of potential tenants and ensures each viewing is well-organized and meaningful.

Upon Successful Viewing and Booking: If you decide to proceed with a booking after your viewing, the €15 commitment fee will be fully refunded after finalising the booking.
If Someone Else Books the Accommodation: If another party finalises the booking for the property, we will refund your commitment fee, recognizing that you can no longer finalise the booking process due to the accommodation already being taken.
If You Did Not Show Up for the Viewing But Decide to Proceed with the Booking: If you miss the scheduled viewing but later choose to proceed with the booking and finalise it, the commitment fee will be refunded. This ensures that your commitment to the property is acknowledged, even if unforeseen circumstances prevented your attendance.
Decision Not to Proceed After Viewing: If you choose not to proceed with the booking after the viewing, a partial refund of €7.50 will be issued. The remaining €7.50 covers the administrative costs of arranging the viewing.
In Case of No-show Without Follow-Up: If you do not attend the scheduled viewing and do not proceed with a booking, the commitment fee will not be refunded. This policy encourages responsible scheduling and values the preparation involved.

Additionally, it's crucial to inform us within 24 hours of your decision to proceed or not after the viewing, to qualify for the €7.50 refund.

Cancelling viewings with a full refund is permitted only if the cancellation is made no later than 24 hours before the scheduled viewing time.

How to Request a Viewing

To schedule a viewing, please reach out to us by email at help@shth.nl or via WhatsApp at +3175680708, providing:

Your full name
Your email address
Your phone number
The address or name of the property you’re interested in
Preferred dates for the viewing
Preferred times for the viewing

This allows us to tailor the viewing to your needs. After we process your request, a link to pay the commitment fee will be sent to you.

Tenant-Requested Viewings:

Important Note: Viewing requests should be made individually. If multiple requests for the same property are received, we may organize a group viewing to accommodate all interested parties, ensuring a fair and efficient process.

Introducing a commitment fee for viewings aims to optimize the process, focusing our attention and resources on those genuinely interested in finding their next home with us. We appreciate your understanding and cooperation and look forward to helping you find the perfect property.

Question 8

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins take place between 13:00 - 16:30 on office days, 14:00 - 16:00 on Saturday, Sunday, or holidays.

Kindly take the following into account:

If your tenancy agreement is set to start on a future date, your check-in will always occur on the contract's starting day, even if it falls on a Saturday, Sunday, or a holiday. However, if your agreement starts today/in the past because the accommodation is/was available immediately you can find more information regarding this here: https://faq.shth.nl/faqs/when-is-the-deadline-for-the-first-term-rent-payment

In case you wish to reschedule your check-in for a later date than initially specified in your contract, it can only be arranged on a business day. The specific date and time will be subject to our availability and may incur additional charges. Please note that, especially in co-living arrangements, check-ins must be within reasonable hours to respect the privacy and comfort of your housemates.

Please be aware that check-in times outside our standard hours, as mentioned above, will incur an additional fee of 100 EUR excl. VAT on business days.

Please note: Our planning department is closed on business days from 3 PM.

Question 9

What Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

It means the accommodation can only be booked per today or the first next office day. We do this to prevent a period of vacancy. We do not reserve or hold accommodations, but it is possible to gain a discounted rent on your booking until you check-in into your accommodation. Read more about this here.

Question 10

Can You Reserve An Accommodation For Me?

Accepted Answer

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E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?

Kindly note that when calculating the weeks, the results will always be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

How can we help?

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