Question 1

Which Extra Costs Can I Expect With An Excl. Rate?

Accepted Answer

When the price is exclusive (excl), it means that only the monthly fixed costs, such as the flat rate and furniture, are included. Additional costs for utilities, internet, and other amenities are not covered. A break-down of these costs can be found in your rental agreement.

APARTMENT RENTAL

When renting an entire apartment, please note that there will be additional costs of approximately 355 EUR per month. These costs cover utilities such as gas, water, electricity, internet, and other possible amenities, which might be different per accommodation.

➡️ When renting an apartment with students, you may be eligible for municipality tax exemptions 🙌🥳. This could save you approx. €25 per person per month.

LONG-STAY ROOM RENTAL

For private bedrooms in shared accommodations (rooms), you can expect an additional amount of approximately €190 per month. This cost covers utilities such as gas, water, electricity, internet, and other possible amenities, which might be different per accommodation.

SHORT-STAY ROOM

However, when renting a short-stay room, please note that the additional amount is approximately €165 per month. This cost is lower because there are no taxes involved when booking a short-stay.

HOMESTAY

All mentioned rental prices for homestays are inclusive of the total rent. There are no additional charges for utilities or other amenities.

Important Information; 💡 (NOT APPLICABLE TO HOMESTAYS)

At the end of your stay, or annually, you will receive a settlement for all advance payments. The actual costs will be based on your actual usage. If your usage exceeds the advance payments, you will need to cover the difference. Conversely, if your actual costs are lower than the advance payments, you will receive a refund.

Question 2

How Does The Booking Process Work?

Accepted Answer

Booking process

The booking process consists of the following steps. These steps can be completed within a day (depending on how fast you respond).

Start Booking To initiate the booking process, simply click the 'start booking' button. You can find this button either on the general listing page under the accommodation or directly on the listing page of the specific accommodation. You will open the take-in form in a new tab.
Take-in Form You can fill in the form through your web browser. By filling in this form, neither you nor Student Housing The Hague is committing to any legal agreement. This form is only for preliminary reasons. At the end of the Take-In form, you will be requested to make a down payment of €50 towards the deposit. If you cancel your booking after submitting the take-in form but before receiving the tenancy agreement, you will be eligible for a 25 EUR refund.
General Terms & Conditions Shortly after you have finished the Take-In form, we will start validating the provided documents. In the meantime, you will receive an email with important documents including the General Terms & Conditions, House rules, and other annexes to the tenancy agreement.
Draft Contract Once the provided documents and data have been checked, your tenancy agreement will be sent to you digitally, along with the request to read it carefully and if you agree with its contents, sign digitally.
Finalising Once the contract has been signed by you, the following steps have to be completed in order to finalise the contract:

The deposit must be paid immediately;
Your guarantor will receive a guarantor form to complete. Once the necessary documents are provided, they will receive a Guarantor Agreement for signing;
Single User's Statement needs to be signed (only if applicable).

Signed Contract Once the above-stated steps have been completed, you will receive a signed copy of the tenancy agreement per email.
Rent Payment Upon completing the processing of your tenancy agreement in our system, you will promptly receive an invoice for the rent. As soon as we confirm the receipt of your rent payment in our bank account, we can proceed to schedule your check-in.

Terms of cancellation and reimbursement (per person)

You hereby commit to sign or cancel the contract within 72 hours after you have received the contract. Kindly note the following; Should the booking process be cancelled by

I) us before the 72 hours have expired, the €50,-- EUR down payment will be refunded within 14 days after the cancellation takes place.

II) you before the 72 hours have expired, you will be charged €25,-- EUR administration costs.

III) you after the 72 hours have expired, the €50,-- down payment will not be refunded.

Terms and agreements regarding the online forms/take-in form process can be found here.

Question 3

Can I End/Terminate My Contract?

Accepted Answer

Depending on your type of contract and the agreed conditions, you may or may not have the option to terminate your contract before the end date. Please contact us, and we will review your contract and provide you with the relevant information.

Fixed-Term Contract

We offer fixed-term contracts with a maximum duration of 12 months. A fixed-term contract is a legally binding agreement with a predetermined timeframe that cannot be terminated prematurely, except by mutual consent through a termination agreement. This arrangement provides clear and stable terms for both tenants and landlords throughout the specified duration. It's crucial to distinguish between a fixed-term contract and a definite contract; the former cannot be terminated by either the tenant or the landlord before the contract's end date. If you wish to terminate a fixed-term contract prematurely, it can only be done through a termination agreement, which may involve administrative costs.

What Is A Termination Agreement?

A termination agreement is a mutually agreed-upon agreement between the tenant(s) and the landlord to end the tenancy agreement before the specified end date. It outlines the terms and conditions of the early termination, including any obligations, responsibilities, and potential costs involved. The termination agreement provides a formal and legally binding framework for both parties to terminate the tenancy agreement in a mutually agreed manner.

What Do You Need To Mention In Your Registered Letter?

If your contracts needs you to terminate by registered letter, you can find the information regarding the registered letter here:

To terminate the rental agreement, you must submit a notice of termination in the form of an "aangetekende brief" (registered letter). According to the law (link), this is the only valid method of giving notice to your landlord. The registered letter provides evidence of delivery and ensures that your notice is legally recognized and binding.

Mention the following in your registered letter:

Date per when you'd like to terminate.
Signature of all tenants in case you rent an entire apartment, otherwise only your signature of your renting an individual room.
The address of the accommodation in question.

Other information

Please take into account that we plan the pick-up of the letters, once, at the end of every month (the last day); this is to prevent missing out on registered letters coming in right after we picked it up.

In case Student Housing The Hague is the contract manager, you must send the registered letter to the following address:

Box 8585 (very important to mention this!!)

Rijn 12

2491 BG The Hague

Question 4

How Can I Dispose Of My Household Waste?

Accepted Answer

If there are underground containers close by your accommodation (less than 5 min. walk), you can dispose of your household waste in these containers. If there are no underground containers close by, you can put out your garbage bag, wheelie bin, or old paper outside on the designated collection day.

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The Hague

More information about how and when the municipality of The Hague will collect the garbage, what is and what isn't allowed, and other information can be found here. You can see when the municipality will collect the garbage with this link. Just fill in your postal code and house number as shown hereunder.

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The zip code contains four numeric and two alphabetic characters, which can be found in your contract. Unfortunately, the waste collection schedule of The Hague municipality is only provided in Dutch at this moment.

Private container

As a resident of The Hague, you can order your own mini-container (maximum 1 per household) for absolutely free(!). For more information and to order one, please check this link.

Rotterdam

More information about how and when the municipality of Rotterdam will collect the garbage, what is and what isn't allowed, and other information can be found here. You can see when the municipality will collect the garbage with this link. Just fill in your postal code and house number as shown hereunder.

Question 5

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed^ when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Question 6

What Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

It means the accommodation can only be booked per today or the first next office day. We do this to prevent a period of vacancy. We do not reserve or hold accommodations, but it is possible to gain a discounted rent on your booking until you check-in into your accommodation. Read more about this here.

Question 7

Can You Reserve An Accommodation For Me?

Accepted Answer

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E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?

Kindly note that when calculating the weeks, the results will always be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

Question 8

Are (Online) Viewings Possible?

Accepted Answer

How can I view the accommodations?

You have several options to view our accommodations:

Attend a group viewing if available.
Watch the video tour of the accommodation, which can be found on our website.
Request a personal viewing of the property.

Are in-person viewings always possible?

In-person viewings are typically arranged when an accommodation becomes vacant and ready for occupancy. However, high demand for housing often results in accommodations being booked before they become available, making in-person viewings less common.

We do schedule Open House Viewings for vacant apartments upon the landlord's request. These viewings cater to multiple individuals simultaneously, optimizing efficiency. Details about such viewings will be communicated via email, newsletters, social media, or the listing page.

You can also explore accommodations through virtual/video tours for added convenience.

Can I request a viewing?

To schedule a property viewing, please complete the take-in form, which includes a €50.00 down-payment. More information about this process can be found here.

Tenant-Requested Viewings: It's important to note that the viewing process is initiated by the tenant, not the landlord. Consequently, we conduct viewings on behalf of the tenant, which incurs administrative costs that cannot be covered by the landlord.

Ensuring Serious Interest: Requiring a down-payment helps ensure that individuals requesting viewings are genuinely interested in the property. It demonstrates a tenant's commitment to the viewing process.

Preventing Abuse: This policy helps prevent individuals from recklessly requesting viewings for multiple properties. Each viewing requires preparation and time, and this approach allows us to manage requests efficiently.

Administrative Costs: In cases where a tenant decides not to proceed with the booking after the viewing, we refund 25 EUR of the down-payment while retaining 25 EUR to cover administrative expenses.

In summary, this policy streamlines the viewing process, saves time for all parties involved, and ensures dedicated attention to tenants genuinely interested in our properties.

Important Note: The take-in form should be completed individually, not as a group. Additionally, if we receive multiple requests for personal viewings of the same accommodation, it's possible that the same viewing will be scheduled with multiple individuals.

Question 9

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

On the start date of your contract between 13:00 - 16:30 on office days, 14:00 - 16:00 on Saturday, Sunday, or holidays.

Kindly take the following into account:

If your tenancy agreement is set to start on a future date, your check-in will always occur on the contract's starting day, even if it falls on a Saturday, Sunday, or a holiday. However, if your agreement begins today because the accommodation is available immediately, we can only arrange your check-in once your booking is finalized, and the rent payment is confirmed in our bank account.

Please ensure that the rent payment is made and received on the same day we send you the invoice. Failure to do so might result in the check-in being postponed to the following business day. The scheduling of check-ins depends on our availability, and if we are not informed in advance (at least 24 hours in advance), we may not be able to accommodate a same-day check-in.

In case you wish to reschedule your check-in for a later date than initially specified in your contract, it can only be arranged on a business day. The specific date and time will be subject to our availability and may incur additional charges. Please note that, especially in co-living arrangements, check-ins must be within reasonable hours to respect the privacy and comfort of your housemates.

Please be aware that check-in times outside our standard hours, as mentioned above, will incur an additional fee of 100 EUR excluding taxes.

Question 10

When Will The Deposit Be Refunded?

Accepted Answer

For all contracts starting 1 July 2023: Within two weeks after the end of contract. The reimbursement of the deposit will take place utmost within two weeks after the end of contract, as long the following has been met:

All the necessary documents and keys were presented at or before the end date of your contract.
You have confirmed your bank account number. If you have not yet responded to the email requesting your confirmation to which IBAN bank account the funds need to be transferred to, we urge you to do so as soon as possible by replying to this message and mentioning the bank name, account holder, IBAN bank account number and the BIC/SWIFT of your bank.
We have received a proof of de-registration or registration elsewhere. (does not apply for short stays)
There are no unpaid invoices.
There are no outstanding legal issues.

If any of the above issues arise, your deposit will be returned within 4 weeks.

Don't forget to confirm the bank account of which the reimbursement of your deposit should take place.

FYI: Please note that the deposit is always held by the landlord. We can facilitate the deposit reimbursement in coordination with the landlord. We act as intermediaries and do not make final decisions. In some cases, we process the reimbursement on behalf of the landlord, while in other cases, the landlord handles it directly. This varies depending on the landlord.

How can we help?

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