Question 1

Which Extra Costs Can I Expect With An Excl. Rate?

Accepted Answer

###### You can expect an amount of approx. €70-100,00 for private bedrooms and around €170,00 for a whole apartment.
When the price is excl, it means that only the monthly fixed costs are included, such as flat rate and furniture. You can expect an extra amount of around €97,50 (private bedrooms) for advance payments such as internet, taxes, gas, water, electricity and levies. **However, when renting a short-stay room, the extra amount is approx. €70,00 because there are no taxes involved when booking a short-stay.** Renting a whole apartment comes down to approx. €170,00-€210,00

➡️ When renting an apartment with students, you may be eligible for municipality tax exemptions 🙌🥳. This could save you 25 EUR per person per month.

These costs are different for each accommodation, but a break-down of these costs can be found in your rental agreement.

**Good to know;** 💡

You will receive an annual settlement for all advance payments at the end of the year, or your stay, whichever comes first. **The actual costs depends on your actual usage.** If you have spent more on e.g. the utilities than the advance payments, you will have to make up for the difference. If you have spend less than your advance payments, you will get a refund.

It is forbidden by law to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs.

Question 2

What Is Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

It means the accommodation can only be booked per today or the first next office day. We do this to prevent a period of vacancy. We do not reserve or hold accommodations, but it is possible to gain a discounted rent on your booking until you check-in into your accommodation. This discounted rent is €75 per week for a room, or €200 per week for a self contained accommodation like an apartment or house. Please contact us to inquire about the possibilities.

Question 3

Can I Book If I Am Under 18 Years Old?

Accepted Answer

If you are between 16 and 18 years old, you can stay at any of our Dutch properties. All you have to do is hand in a note at the check-in with a signature from a parent or guardian, stating that they agree to let you stay unsupervised. Unfortunately, if you have not reached the age of 16 yet, staying at our accommodations is not possible.

Question 4

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed^ when booking a non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

*^Do keep in mind, depending on the pet, an additional deposit might be applicable.*

Question 5

How Can I Dispose Of My Household Waste?

Accepted Answer

If there are underground containers close by your accommodation (less than 5 min. walk), you can dispose of your household waste in these containers. If there are no underground containers close by, you can put out your garbage bag, wheelie bin, or old paper outside on the designated collection day.

![wheelie bin.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/BeDvdNka4W/wheelie%20bin.png)

## The Hague
More information about how and when the municipality of The Hague will collect the garbage, what is and what isn't allowed, and other information can be found [here](https://hi.shth.nl/1eYW). You can see when the municipality will collect the garbage with this [link](https://hi.shth.nl/1eYQ). Just fill in your postal code and house number as shown hereunder.

![Zipcode.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/Lumi565eVm/Zipcode.png)

The zip code contains four numeric and two alphabetic characters, which can be found in your contract. Unfortunately, the waste collection schedule of The Hague municipality is only provided in Dutch at this moment.

### Private container
As a resident of The Hague, you can order your own mini-container (maximum 1 per household) for absolutely free(!). For more information and to order one, please check this [link](https://hi.shth.nl/1kIq).

## Rotterdam
More information about how and when the municipality of Rotterdam will collect the garbage, what is and what isn't allowed, and other information can be found [here](https://hi.shth.nl/1kSy). You can see when the municipality will collect the garbage with this [link](https://hi.shth.nl/1kT3). Just fill in your postal code and house number as shown hereunder.

![Capture.JPG](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/NjGVDDYbNI/Capture.JPG)

Question 6

What Are The Extra Fees With Rooms For Stays Shorter Than Twelve Months?

Accepted Answer

#### All stays shorter than twelve months are subject to additional fees

##### The following rates and price plans apply to the rental periods of Dependent Living Accommodations (DLA) such as rooms.
###### All additional fees are processed monthly
**Short stay accommodations:**

* 4 months: + €50,00 p/m
* 3 months: + €60,00 p/m
* 2 months: + €80,00 p/m
* 1 month:  + €120,00
* less than 1 month: + €240,00

**Long stay accommodations:**

* 12 months: the standard rate as mentioned in the advertisement
* 11 months: + €12,00 p/m
* 10 months: + €16,00 p/m
*  9 months: + €20,00 p/m
*  8 months: + €25,00 p/m
*  7 months: + €30,00 p/m
*  6 months: + €35,00 p/m
*  5 months: + €45,00 p/m

**Note:** The total amount of months are rounded down. If you are staying e.g. 4 months and 20 days, the additional fee will be calculated as 4 months.

Question 7

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

##### On the start date of your contract between 13:00 - 16:30 on office days, 14:00 - 16:00 on Saturday, Sunday, or holidays.

###### Kindly take the following into account:
Check-ins are always held on the starting day of your contract, even if it is a Saturday, Sunday, or Holiday.

It is possible to have your check-in at a later moment than the original start date of the contract, however, it can only be changed to an office day. The date and time are subject to our availability. It goes without saying that in the case of co-living, we cannot check-in too late as we have to take the privacy and the living pleasure of the other housemates into consideration.

Take into account that check-in times which are different than the general hours (as mentioned above) are subject to an additional fee of 121 EUR.

Question 8

What Is A Monthly Check?

Accepted Answer

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues.

You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues.

If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

Question 9

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.
You can easily order your bed linen **[here](https://hi.shth.nl/is-there-bed-linen-and-towels-in-my-accommodation)**, or you can bring them, of course, by yourself.

Question 10

How Long Can I Stay?

Accepted Answer

###### The period you may stay depends on which accommodation you would like to rent from us. In overall, we define three types of lengths of stay; Short Stay, Long Stay, and Extended Stay.

**Short Stay** accommodations can be booked with a minimum contract length of 1 week and a maximum of 4 months.

**Long Stay** accommodations can be booked with a minimum contract length of 6 months and are always concluded for a defined period.

**Extended Stay** accommodations can be booked only with a minimum stay of 12 months, unless otherwise stated in the specific advertisement. Only after the first 12 months have come to pass, the contract can be cancelled (from both sides) with an one-months’ notice.

How can we help?

Tenant Portal