Question 1

Can I, As A Parent, Rent Student Housing For My Child Who Is An International Student?

Accepted Answer

No, you cannot rent student housing using your details and have your child live there. The student needs to fill in their own take-in form with their own details. As a parent, you are allowed to be the guarantor. This means that all details must be provided by the student tenant, including their email address. You may fill in your details as a parent in the guarantor section. If we find that the take-in form is not filled in correctly, we will reject it. Any attempt to provide false information may result in the denial of renting with us, as it will be considered fraudulent activity.

Please note that no refund will be provided if we discover that false information or fraud has been committed.

Question 2

Can Two People Stay In One Room?

Accepted Answer

In general, two (or more) people can't stay in one room unless otherwise mentioned in the advertisement.

Question 3

Can You Pick Me Up From The Airport?

Accepted Answer

Yes, we can pick you up!

Please kindly note the following:

We can only pick you up if the pick-up appointment is arranged at least 48 hours beforehand.
The pick-up service is possible starting from 89,-- Eur. incl. VAT.

Question 4

Can You Reserve An Accommodation For Me?

Accepted Answer

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E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?

Kindly note that when calculating the weeks, the results will always be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

Question 5

Do I Need To Be Present At The Check-In Or Check-Out?

Accepted Answer

It is not possible to let someone else do your check-in. For the check-out, you can give permission to someone (proxy) else to do this on your behalf. If you want to make use of this option, do inform us, utmost 1 business day beforehand, so we can provide you with the power of attorney documents. However, if something is not right (e.g. damages, outstanding payments, missing furniture), the responsibility is entirely borne by the tenant.

The person who does the pre-check-out and/or check-in on your behalf, can be asked to show proof of identification.

Question 6

Do I Need To Pay A Security Deposit For Booking My Accommodation?

Accepted Answer

The deposit is a standard security fee that has to be paid when booking your accommodation.

The deposit equals to twice the flat rate rent for both independent accommodations (whole apartments or houses) and dependent accommodations (rooms). The flat rate is not the advertised price, but always less than the advertised price. The deposit will be refunded within two weeks after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

Question 7

Do I Need To Pay Agency Fees?

Accepted Answer

We do not charge you any agency fees for listings that are on our website.

If you want to book an accommodation, you fill in an application form, sign the contract, pay the deposit, and it is all yours. After you've filled in the application form, we will ask for an one-time payment which is collected on behalf of the landlord.

The deposit will be reimbursed after your stay if everything is in order.

More information regarding the deposit can be found here

Question 8

How Can I Rent Accommodation If I Am Under 18 Years Old?

Accepted Answer

You must be at least 18 years old to rent with us. However, if you are under 18, you can rent only if one of your parents provides a signed declaration and acts as the guarantor throughout the rental period.

The process is as follows:

For group rentals (e.g., apartments): All tenants aged 18 or older must sign the tenancy agreement.
For single accommodations (e.g., rooms or studios), this step is not required.
The deposit is paid.
A service fee of €250 (excluding VAT) is paid for preparing and processing the parental declaration.
The parental declaration is manually sent out.
The parent signs the declaration.
The parent signs the tenancy agreement on behalf of the minor.

To process the parental declaration, we need the following details:

Parent:

First name(s)
Last name
Phone number
Email address

Make sure all details are provided to avoid delays in processing your application.

Question 9

How Can I Secure My Booking? / What Does Reserved Mean?

Accepted Answer

To ensure you secure your preferred accommodation swiftly and smoothly, we offer a Booking Assistance to give you a competitive edge and peace of mind during the booking process.

Keep in mind: It is still possible to book any accommodation on our website without using the booking assistance, but the regular first-come, first-served policies apply.

Booking Assistance:

Cost: €650 (non-refundable)
Personal Assistance: Support from a dedicated booking assistant.
Exclusive Offline Status: Your chosen listing will be marked as unavailable to other applicants.
Guaranteed Booking: Secure the booking of your selected accommodation.
Decision Time: Complete your booking within 72 hours.

Want to Use The Booking Assistance?

Is Your Desired Booking Already Reserved?

If you find that the accommodation you applied for is currently reserved, you still have the opportunity to finalise your booking and be placed on the reservation list. If the tenant who reserved the accommodation does not finalise within their given timeframe, the property will become available to the next in line. Should you decide to withdraw, we offer a refund of the one-time payment from the take-in form if you cancel within three days of initiating the booking.

These tailored services are part of our commitment to providing you with a streamlined and supportive booking experience. If you have any questions or need further assistance, please do not hesitate to contact us.

Note: The Booking Assistance does not include the one-time form fee.

Question 10

How Can I Set Up A Partnership With Student Housing The Hague?

Accepted Answer

Our main focus lies on welcoming international students in The Netherlands and to ensure them a pleasant stay. If you think you have anything to contribute in this matter, we'd love to hear from you!

You can e-mail to help@shth.nl or call +31705680807