Question 1

Can I Change The Email Address The Invoices Are Sent To?

Accepted Answer

Yes, it is possible to receive the invoices on another e-mail address, upon request in your tenant portal.

If you are experiencing any issues with your e-mail provider you can also find the invoices in your tenant portal.

Question 2

Can I Check-In On An Earlier/Later Date Than The Starting Date Of The Contract?

Accepted Answer

The earliest date you can check-in is the starting date of the contract.

The check-in is always scheduled on the same day that the contract starts, which is fair. However, if you would like to have your check-in arranged later than the contract start date, that may be possible. Please inform us in time per e-mail before the scheduled check-in will take place. Kindly note that arranging a later check-in date and time is always subject to our availability. More information regarding this can be found here: https://faq.shth.nl/faqs/at-what-date-and-time-is-the-check-in-scheduled

Question 3

Can I Check-Out Earlier/Later Than The End Date Of The Tenancy Contract?

Accepted Answer

You can check-out earlier than the end date of the contract, but not later.

The end date of the contract is the utmost latest date that you can check-out, because your accommodation may be rented out to a third party already per the next day after your contract ends. If you would like to check-out earlier than the contract end date, please notify us as soon as possible, so we can properly arrange the check-out. Kindly note that arranging a earlier check-out date and time is always subject to our availability.

Question 4

Can I End/Terminate My Contract?

Accepted Answer

Depending on your type of contract and the agreed conditions, you may or may not have the option to terminate your contract before the end date. Please contact us, and we will review your contract and provide you with the relevant information.

Fixed-Term Contract

We offer fixed-term contracts with a maximum duration of 12 months. A fixed-term contract is a legally binding agreement with a predetermined timeframe that cannot be terminated prematurely, except by mutual consent through a termination agreement. This arrangement provides clear and stable terms for both tenants and landlords throughout the specified duration. It's crucial to distinguish between a fixed-term contract and a definite contract; the former cannot be terminated by either the tenant or the landlord before the contract's end date. If you wish to terminate a fixed-term contract prematurely, it can only be done through a termination agreement, which may involve administrative costs.

What Is A Termination Agreement?

A termination agreement is a mutually agreed-upon agreement between the tenant(s) and the landlord to end the tenancy agreement before the specified end date. It outlines the terms and conditions of the early termination, including any obligations, responsibilities, and potential costs involved. The termination agreement provides a formal and legally binding framework for both parties to terminate the tenancy agreement in a mutually agreed manner.

What Do You Need To Mention In Your Registered Letter?

If your contracts needs you to terminate by registered letter, you can find the information regarding the registered letter here:

To terminate the rental agreement, you must submit a notice of termination in the form of an "aangetekende brief" (registered letter). According to the law (link), this is the only valid method of giving notice to your landlord. The registered letter provides evidence of delivery and ensures that your notice is legally recognized and binding.

Mention the following in your registered letter:

Date per when you'd like to terminate.
Signature of all tenants in case you rent an entire apartment, otherwise only your signature of your renting an individual room.
The address of the accommodation in question.

Other information

Please take into account that we plan the pick-up of the letters, once, at the end of every month (the last day); this is to prevent missing out on registered letters coming in right after we picked it up.

In case Student Housing The Hague is the contract manager, you must send the registered letter to the following address:

Box G9200 (very important to mention this!!)

Gravin Juliana van Stolberglaan 31

2263 AB Leidschendam

Nederland

Question 5

Can I Extend My Contract?

Accepted Answer

Unfortunately, it is not possible to stay longer than your end date stated in your contract. However, if there are any other accommodations available which you are interested in, feel free to apply to those.

Question 6

Can I Sign The Tenancy Agreement For A SHH Partner Accommodation Without A Student Housing Hunter Service Agreement?

Accepted Answer

We partner with Student Housing Hunter (SHH) to facilitate the rental process for international students for specific accommodations. Their monthly service fee is included in the advertised monthly price and covers various services provided by SHH, such as administrative support and the availability of the accommodation on behalf of the landlord.

SHH collaborates with landlords who agree to rent exclusively to international students under SHH conditions. As Student Housing The Hague (SHTH), we can only offer these accommodations based on SHH’s conditions. Unfortunately, it is not possible to rent the housing without their fee, as it is an agreement between the landlord and Student Housing Hunter. Therefore, the monthly costs advertised on our listings includes both the rental cost and the services provided by SHH.

If you prefer to rent without an SHH Service Agreement, you can choose accommodations that do not display the orange ‘Welcome to NL Offer’ banner.

Note: The one-time-payment fee for Student Housing Hunter is not included in the advertised price.

Question 7

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.

Question 8

Can I Start The Booking Of Multiple Accommodations?

Accepted Answer

It's not common or advisable for tenants to fill out multiple forms, as each requires an one-time-payment. This can result in unnecessary expenses, especially since only one accommodation can be secured in the end. While some may choose to apply for several options, it's important to note that once the booking process begins, cancellations do not result in refunds.

You are welcome to apply for multiple accommodations, but please consider this policy before proceeding.

More information regarding the booking process and refund policy can be found here: How Does The Booking Process Work?

Question 9

Can I Stay Even Though I Am Not A Student?

Accepted Answer

Only students and interns can book accommodations through Student Housing The Hague. You can book with us if you have proof of your tie to an educational establishment upon check-in 👩‍🎓

E.g. It's May 2021, you'd like to check-in on 1 June 2021 but you are graduating in August 2021. Yes, you can book with us as long as you can show us your proof of enrollment for the year 2020-2021.

Do you have a similar case but still unsure about your situation? Call 0031705680807 or e-mail to help@shth.nl so we can take a look at your situation.

Question 10

Can I Visit Your Office So You Can Help Me Find Accommodation Or So You Can Answer Some Of My Questions?

Accepted Answer

We represent landlords, and therefore don't require any agency fees from the (prospective) tenants.

It would be very inefficient if every person who is looking for housing would come to our office, and, not forget to mention, it would increase the workload whilst we do not get paid for this service. We would not be able to do our work properly as we would never have enough capacity to provide this kind of service to every person, free of charge.

Therefore, we always recommend you to take a look at our listings: https://studenthousingthehague.com/listings/ and contact us, preferably by sending as one e-mail because our inbox would be flooded if everyone would send a contactform for 5-10 different accomodations. As we have (ofcourse) many templates with loads of information and have our booking process automated, this works very efficient for us.

If you have any questions, please send them by e-mail to us so we can send you the proper FAQ to answer them or we can schedule a call to discuss them. This works the most efficient for both parties.

If you wish to visit us for advise or help with finding housing, you can book a 'Student Housing Consult'. More info regarding that can be found here: 'I Would Like To Book A 'Student Housing Consult'.