Question 1

What Are The Selection Criteria That Student Housing The Hague Applies?

Accepted Answer

At Student Housing the Hague, we have established a set of objective and non-discriminatory selection criteria to ensure fair and consistent allocation of our rental accommodations. Our criteria are designed to meet the specific needs and circumstances of international students because they often have limited or reduced social support networks in the Netherlands, as well as to fulfill our commitment to providing campus contracts. We strive to create an inclusive and supportive environment for all our tenants.

Selection Criteria:

Student Status: To be eligible for our accommodations, applicants must provide valid proof of being a registered international student enrolled in a recognized educational institution within The Netherlands.
Residency Requirement: Applicants must be non-Dutch nationals and have a non-Dutch passport, thereby reflecting our focus on providing housing to international students.
Financial Capacity: As part of the application process, we request proof of financial capability to cover the rental costs. This helps ensure that tenants can fulfill their financial obligations without undue hardship.
Guarantor In The EU: As part of our rental agreement, we request that tenants provide a guarantor who is based within the European Union. This measure serves to ensure accountability and mitigate potential risks for both parties involved in the rental arrangement.
Compatibility with Campus Contracts: Student Housing The Hague exclusively offers campus contracts. Therefore, applicants should agree to the terms and conditions outlined in the contract and demonstrate a commitment to complying with them.
Fair Allocation: We operate on a first-come, first-served basis, provided that applicants meet all other eligibility criteria. This approach ensures equal opportunities for all students and minimizes any bias or discrimination.

It is important to note that our selection criteria are not based on factors such as race, nationality, religion, gender, or any other protected characteristic. We are committed to providing equal opportunities and fair treatment to all applicants, without any form of discrimination.

Please be aware that meeting the selection criteria does not guarantee accommodation, as availability is subject to demand and the availability of suitable units.

If you have found an accommodation with us and would like to proceed with renting it, please ensure that you meet the above selection criteria. If you have any further questions or require clarification, our team is available to assist you throughout the process.

We look forward to helping you find suitable and comfortable accommodation during your student time in the Hague and surrounding!

Note: The selection criteria provided above are tailored specifically to the scenario described, where Student Housing the Hague targets international students and offers campus contracts. These criteria may not be applicable or appropriate for other rental agencies or situations.

Question 2

What Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

If an accommodation is labeled ‘available per direct,’ it means the tenancy agreement starts immediately or on the next business day. It cannot start on a later date because it is not in the landlord’s financial interest to leave the accommodation vacant. While we do not reserve or hold accommodations, you can request a discounted rent from the landlord until your actual move-in date. However, please note that this discount is not guaranteed and is especially unlikely during the high season. For more details, please read here.

Question 3

What Happens To My Mail That Arrived At The Accommodation When I Already Checked Out?

Accepted Answer

We can send you your mail, upon request.

You can fill in a form to request that we send you your mail that arrives at the accommodation. If we stumble upon your mail, we will collect it and let you know via email.

Please kindly note the following:

We need your consent to collect and send your mail before the end of your contract.
We only send postal mail, no advertising magazines or folders.
We can send your mail to your home address, if we need to send your mail abroad, there may be additional shipping costs involved.
We collect and send your mail for a maximum period of three months.

Question 4

What Is A Full Serviced Accommodation?

Accepted Answer

Our full serviced accommodations are designed to make your short stay as hassle-free as possible. Here’s how we simplify your experience:

Fully Furnished: No need to worry about buying, transporting, or selling furniture. Everything is ready for you.
Utilities Set Up: Internet, gas, water, and electricity are all set up and included.
24/7 Service Phone: For urgent needs, such as if you lock yourself out after a night out.
Regular Cleaning and Maintenance: To keep your living space clean and well-maintained.
Student Services: Assistance with registering, deregistering, applying for insurance, phone plans, and finding a local GP. We also help with common student inquiries, like the best places to eat.
Additional Essentials: Bedding, kitchen, cleaning, and laundry essentials are available upon request.

While most services are included, some additional requests, such as having your fridge stocked upon arrival, may incur extra fees.

Our goal is to make your short stay as effortless as possible, so you can focus on the experiences that matter. For more information about the utilities we offer and their associated costs, please reach out to us. Your comfort and convenience are our top priorities.

Question 5

What Is A Homestay a.k.a Live-In Accommodation?

Accepted Answer

Homestay a.k.a. Live-In accommodations are accommodations which are shared with the landlord. At a homestay accommodation, you have your private room or floor. Some homestay accommodations are suitable for couples or two persons, and other accommodations are for one person. Which situation is applicabe, will be mentioned in the advertisement.

The landlord can be a student, a family or a couple. With these accommodations, the house rules may differ from the standard house rules. As you will be living with the landlord, they can request different rules such as: taking shoes off before entering the accommodation, no showering after midnight because it will disturb the landlord or its family, no loud music after a certain time and so on.

More information about the landlord, house rules and requests are visible in the advertisement on our website or are available upon request.

About the renting procedure:

Regarding the tenancy period

Question 6

What Is A Monthly Check?

Accepted Answer

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues.

You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues.

If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

Question 7

What is a Single User's Statement?

Accepted Answer

A single user's statement is a formal declaration in which you, as a signatory, agree to adhere to the statutes, conduct rules, and household regulations of the Home Owners Association (VvE). By signing this statement, you acknowledge your commitment to abide by these guidelines and contribute to the harmonious management and operation of the association. It is necessary to agree to these rules because the accommodation you are booking is part of the VvE, and these conditions are also included in the rental agreement.

Question 8

What Is A Valid Proof Of Deregistration And Why Do I Need It?

Accepted Answer

You can report your registration elsewhere within the Netherlands or registration abroad at the municipality where you are registered, or at any government agency abroad. You can make your appointment online or you can go to the municipality in person.

Read more information about deregistration on our blog: Here

Question 9

What Is Included In The Rate?

Accepted Answer

The prices mentioned on our website are all including service costs (like furniture) and flat rate - unless indicated otherwise - based on a stay of one year. The price consists of the flat rate, furniture and service costs.

It is forbidden to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs. You can find more info regarding this here.

Question 10

What Is The "Welcome To NL" Offer?

Accepted Answer

The "Welcome to NL" offer provides students with exclusive housing solutions and additional services, in partnership with Student Housing Hunter.

What services are included in the "Welcome to NL" offer?

The "Welcome to NL" offer includes the following services:

1. Coordination with the landlord: This involves communicating and working with the landlord to address any issues related to the rental property, such as lease agreements, maintenance, or any other landlord-tenant matters.

**2. Furnishing process: **This refers to overseeing or arranging the furnishing of the rental property, which could include selecting, purchasing, and placing furniture and other necessary items in the property.

3. Translation Support: We provide Dutch tenancy agreements and terms for legal reasons. Student Housing Hunter (SHH) can assist with translations to ensure you fully understand the terms. Please note that Dutch contracts remain legally binding.

4. Registration Support: Assistance with the registration process and support with tasks such as banking, finding a family doctor, obtaining a Dutch SIM card, etc. SHH also guides you through de-registration processes when necessary.

5. Additional Assistance: Apart from translation and registration support, the package may offer further assistance tailored to the needs of international students. For specific details, please refer to the Student Housing Hunter website.

Are there any additional costs associated with the "Welcome to NL" offer?

While the advertised price for the "Welcome to NL" offer includes the Student Housing Hunter fee, additional charges may still apply for furniture, utilities, internet, and other amenities. These costs are not included in the advertised price, on the SHTH-website, and will be specified separately in the tenancy agreeement, as with regular offers. For an estimated breakdown of these extra charges, please visit our FAQ page here.

Note: The one-time fee for Student Housing Hunter is not included in the advertised price and is required per person, not per accommodation.