Q: When Will The Deposit Be Refunded?

For all contracts starting 1 July 2023: Within two weeks after the end of contract. The reimbursement of the deposit will take place utmost within two weeks after the end of contract, as long the following has been met: All the necessary documents and keys were presented at or before the end date of your contract. You have confirmed your bank account number. If you have not yet responded to the email requesting your confirmation to which IBAN bank account the funds need to be transferred to, we urge you to do so as soon as possible by replying to this message and mentioning the bank name, account holder, IBAN bank account number and the BIC/SWIFT of your bank. We have received a proof of de-registration or registration elsewhere. (does not apply for short stays) There are no unpaid invoices. There are no outstanding legal issues. If any of the above issues arise, your deposit will be returned within 4 weeks. Don't forget to confirm the bank account of which the reimbursement of your deposit should take place. FYI: Please note that the deposit is always held by the landlord. We can facilitate the deposit reimbursement in coordination with the landlord. We act as intermediaries and do not make final decisions. In some cases, we process the reimbursement on behalf of the landlord, while in other cases, the landlord handles it directly. This varies depending on the landlord.

Q: Why Does Student Housing The Hague Require A Copy Of My Bank Card For Refunds?

In accordance with EU regulations and anti-money laundering practices, financial institutions or real estate agencies like ours must ensure that funds are transferred only to the rightful owner. To verify this, we require a copy of your bank card showing your name and IBAN clearly visible. This allows us to confirm that the name on the bank card matches the name associated with the provided bank account number. If you prefer not to provide a copy of your bank card due to concerns about fraud or other reasons, we offer an alternative method. You can transfer a transaction of 0.01 euro cent to us from the specified bank account number. This allows us to verify the name associated with the bank account without needing to see your bank card. For more information on the requirements for preventing money laundering and terrorist financing, please visit the Dutch government's website on the Prevention of Money Laundering and Financing of Terrorism: Frequently Asked Questions about WWFT .

Q: Why Is The Advertisement I Have Seen Before Not Available On Your Website?

If you cannot find the accommodation which you have seen earlier, it means it is currently unavailable. All our available accommodations are published on our website under listings . If you cannot find the accommodation you saw before, it means it is currently not available. Once an accommodation becomes unavailable, the status of it will be changed to Rented Out but the accommodation still remains visible on our website.

Q: Why Is The Contract And Other Documents All In Dutch?

As per Dutch law, we are required to provide the tenancy agreement and T&C in Dutch. While an English version is optional, we do not offer this due to potential legal implications. Our company is considered a professional party under Dutch law, and any translation mistakes could be misleading. Since some terms and conditions do not translate easily, we have decided to provide the documents only in Dutch to avoid any confusion or errors. We understand that not everything might be clear or easy to understand for non-Dutch speaking individuals. To assist you, we suggest the following options: Use Google Translate to help with the translation. Ask someone you know to help you understand the content. Contact us directly via WhatsApp for assistance with translating specific unclear parts. Or ask ChatGPT for help with translations or explanations. You can always reach out to us with any questions regarding the contract and its appendixes. We are more than happy to answer your queries and can even schedule a call to discuss any specific concerns you may have about the tenancy agreement. We hope this clarifies why the contract and other documents are in Dutch. Please do not hesitate to contact us if you need further assistance.

Question 1

What Kind Of Mattresses Are You Using?

Accepted Answer

The mattresses we provide have the following features:

A minimum of 7 comfort zones
Are at least 18 cm high
Have at least 500 pocket springs per m2 (if it is a pocket spring mattress)
The size of the mattress is at least 90 cm x 200 cm
Can hold a weight up to 120 kilos
Some accommodations have better and bigger mattresses

All of the mattresses we provide are cleaned by a professional & certified cleaning service after every stay

Question 2

What Measurements Did Student Housing The Hague Take Due To Covid-19?

Accepted Answer

The Covid-19 crisis has affected everyone's daily life. Each and everyone has to adapt to the new measures from the government. This is how we implemented the measures against coronavirus:

First of all, we keep 1.5m distance, and we work from home, when possible
Besides washing our hands regularly, we have also placed hand disinfection pumps in every office room. Everyone has to disinfect their hands when entering the office
We do not accept visitors at the office without an appointment
All viewings are being held in specific time slots, you have to register for a viewing and use a facemask (if the local measurements allows us to)
We also offer video viewings, you have to register for this as well.
We wear facemasks when inside our accommodations and keep physical contact to a minimum
Health and hygiene are very important to us, especially now, not only for us but also for our tenants

Question 3

What Payment Methods Are Accepted?

Accepted Answer

Once you book an accommodation with us, you will be provided different ways to pay the deposit, the rent and other additional services throughout the tenancy. In short, we accept the following payment methods:

SEPA Bank transfer (FREE)
iDeal (FREE)
Bancontact (FREE)
Credit cards (4.2% charge)

SEPA Bank transfer is one of the most straight forward possibilities. Kindly note to take into account the right bank account number and the attn. of the transaction. This information is always mentioned in the contract and invoice.

Non-European bank accounts

Kindly note that if you try to transfer an amount from a non-IBAN (non-European) bank account, your bank and other intermediate banks will most probably deduct transfer fees from the amount sent. This will result in a lower amount received by us, and you will need to supplement the amount due. For that reason, we do not advise you to transfer funds directly to our bank account from a non-European bank account.

iDeal is a payment method which is very popular in The Netherlands and all the Dutch banks are connected to. The invoices provided also contain an automatic payment link through iDeal, which makes transferring funds seamlessly.

Bancontact is a popular Belgium payment method which is supported by almost all the Belgium banks.

Credit cards we accept: Visa, MasterCard, JCB, UnionPay, Discover and American Express. If you want to pay an amount with your credit card, a non-refundable processing fee of 4.2% of the total amount is applicable to the transaction.

All transaction fees are to be paid by the tenant

Under no circumstances do we accept cash payments

Question 4

When Is The Deadline For The First-Term Rent Payment?

Accepted Answer

The first-term rent payment must cover a minimum of one full calendar month. For instance, if the tenancy begins on the 18th, the first payment should include both the remainder of that month and the entire following month.

Ideally, it’s best to make the payment as soon as possible to expedite the scheduling of your check-in, as our schedule can fill up quickly.

However, if you do not finalize the payment within 4 days, the check-in will take place within 3 business days after receiving your first-term payment. If we fail to provide you with a check-in date within 3 business days, we will also not invoice you for the remainder days until the actual check-in date.

Any rent adjustments will be made with the rent of the following month.

Keep the following timeline in mind:

Sign contract < 72 hours by tenant.
Sign contract < 1 business day (24 hours) by landlord.
Transfer the first term rent (this is one month rent or remainder month + 1 full month rent). Any differences due to a partial month will be adjusted in the following month's invoice.

Please note: Our planning department is closed on business days from 3 PM.

Question 5

When Will The Deposit Be Refunded?

Accepted Answer

For all contracts starting 1 July 2023: Within two weeks after the end of contract. The reimbursement of the deposit will take place utmost within two weeks after the end of contract, as long the following has been met:

All the necessary documents and keys were presented at or before the end date of your contract.
You have confirmed your bank account number. If you have not yet responded to the email requesting your confirmation to which IBAN bank account the funds need to be transferred to, we urge you to do so as soon as possible by replying to this message and mentioning the bank name, account holder, IBAN bank account number and the BIC/SWIFT of your bank.
We have received a proof of de-registration or registration elsewhere. (does not apply for short stays)
There are no unpaid invoices.
There are no outstanding legal issues.

If any of the above issues arise, your deposit will be returned within 4 weeks.

Don't forget to confirm the bank account of which the reimbursement of your deposit should take place.

FYI: Please note that the deposit is always held by the landlord. We can facilitate the deposit reimbursement in coordination with the landlord. We act as intermediaries and do not make final decisions. In some cases, we process the reimbursement on behalf of the landlord, while in other cases, the landlord handles it directly. This varies depending on the landlord.

Question 6

Which Extra Costs Can I Expect With An Excl. Rate?

Accepted Answer

When the price is exclusive (excl), it means that only the monthly flat rate is shown. This is the basic rent price for the accommodation. Additional costs for furniture, utilities, internet, and other amenities are not covered. A break-down of these costs can be found in your rental agreement.

NON-SHARED RENTAL

When renting a non-shared accommodation, please note that there will be additional costs of approximately 470 EUR per month. These costs are a (advance) payment for the utilities such as gas, water, electricity, internet, and other possible amenities. The actual costs can differ, it depends on your usage and the energy-label of the accommodation.

➡️ When renting an apartment with students, you may be eligible for municipality tax exemptions 🙌🥳. This could save you approx. €25 per person per month.

LONG-STAY ROOM RENTAL

For private bedrooms in shared accommodations (rooms), you can expect an additional amount of approximately €219.50 per month. These costs are a (advance) payment for the utilities such as gas, water, electricity, internet, and other possible amenities. The actual costs can differ, it depends on your usage and the energy-label of the accommodation.

SHORT-STAY ROOM

However, when renting a short-stay room, please note that the additional amount is approximately €192.50 per month. This cost is lower because there are no taxes involved when booking a short-stay.

HOMESTAY

All mentioned rental prices for homestays are inclusive of the total rent. There are no additional charges for utilities or other amenities. Fair-use policy applies.

Important Information; 💡 (NOT APPLICABLE TO HOMESTAYS)

At the end of your stay, or annually, you will receive a settlement for all advance payments. The actual costs will be based on your actual usage. If your usage exceeds the advance payments, you will need to cover the difference. Conversely, if your actual costs are lower than the advance payments, you will receive a refund.

Question 7

Which Kind Of Accommodations Do You Provide?

Accepted Answer

We distinguish between five different types of accommodation; private bedrooms, semi-studios, studios, apartments, and houses. Understanding the distinctions between these, can help you make informed decisions when seeking the ideal residential space to meet your needs and lifestyle preferences.

Private Bedroom

A private bedroom refers to an individual room within a shared living arrangement, such as an apartment or house. It is designated for personal use and typically includes space for sleeping and storage. Private bedrooms can be rented separately in shared living arrangements, providing individuals with their own personal space while sharing common areas, such as the kitchen, living room, and bathroom, with other tenants.

Semi-Studio

A semi-studio is a residential unit that offers a combination of shared and private spaces. It typically includes a private bedroom and bathroom, while the kitchen and/or toilet (and/or other living areas) may be shared with other residents. Semi-studios are a popular option for those seeking a balance between privacy and affordability. Semi-studios are often favored by students who value privacy but are open to sharing common areas with like-minded individuals. It allows for a more social living environment while still providing a private bedroom for relaxation and study.

Studio

A studio apartment is a self-contained living space that typically features a single room encompassing the bedroom, living area, and kitchenette. It often has a separate bathroom. Studio apartments are designed to maximize space and offer a compact, all-in-one solution for individuals or couples. Studio apartments are generally suitable for use by an individual or a couple. Due to their limited size and layout, accommodating more than two people can be challenging.

Apartment

An apartment refers to a self-contained residential unit within a larger building or complex. It usually consists of multiple rooms, including private bedrooms, living areas, a kitchen, and one or more bathrooms.Apartments offer various advantages such as access to shared amenities, and often provide a convenient location close to urban centers, schools, and workplaces. They are suitable for individuals, couples, or groups of students, depending on the size and layout of the apartment.

House

A house is a freestanding residential structure typically designed to accommodate a single-family or multiple families. Houses feature separate rooms, including private bedrooms, living spaces, a kitchen, bathrooms, and often include outdoor spaces like gardens or yards. Living in a house offers more privacy and space compared to apartments or studios. It provides the opportunity for customization, gardening, and hosting social gatherings. Houses are suitable for groups who value privacy.

Question 8

Why Does Student Housing The Hague Require A Copy Of My Bank Card For Refunds?

Accepted Answer

In accordance with EU regulations and anti-money laundering practices, financial institutions or real estate agencies like ours must ensure that funds are transferred only to the rightful owner. To verify this, we require a copy of your bank card showing your name and IBAN clearly visible. This allows us to confirm that the name on the bank card matches the name associated with the provided bank account number.

If you prefer not to provide a copy of your bank card due to concerns about fraud or other reasons, we offer an alternative method. You can transfer a transaction of 0.01 euro cent to us from the specified bank account number. This allows us to verify the name associated with the bank account without needing to see your bank card.

For more information on the requirements for preventing money laundering and terrorist financing, please visit the Dutch government's website on the Prevention of Money Laundering and Financing of Terrorism: Frequently Asked Questions about WWFT.

Question 9

Why Is The Advertisement I Have Seen Before Not Available On Your Website?

Accepted Answer

If you cannot find the accommodation which you have seen earlier, it means it is currently unavailable. All our available accommodations are published on our website under listings. If you cannot find the accommodation you saw before, it means it is currently not available.

Once an accommodation becomes unavailable, the status of it will be changed to Rented Out but the accommodation still remains visible on our website.

Question 10

Why Is The Contract And Other Documents All In Dutch?

Accepted Answer

As per Dutch law, we are required to provide the tenancy agreement and T&C in Dutch. While an English version is optional, we do not offer this due to potential legal implications. Our company is considered a professional party under Dutch law, and any translation mistakes could be misleading. Since some terms and conditions do not translate easily, we have decided to provide the documents only in Dutch to avoid any confusion or errors.

We understand that not everything might be clear or easy to understand for non-Dutch speaking individuals. To assist you, we suggest the following options:

Use Google Translate to help with the translation.
Ask someone you know to help you understand the content.
Contact us directly via WhatsApp for assistance with translating specific unclear parts.
Or ask ChatGPT for help with translations or explanations.

You can always reach out to us with any questions regarding the contract and its appendixes. We are more than happy to answer your queries and can even schedule a call to discuss any specific concerns you may have about the tenancy agreement.

We hope this clarifies why the contract and other documents are in Dutch. Please do not hesitate to contact us if you need further assistance.