Question 1

How Does "The Welcome To NL"-Booking Process Work?

Accepted Answer

Booking Process

The booking process consists of the following steps. These steps can be completed within a day, depending on how fast you respond.

Start Booking:

To initiate the booking process, click the 'start booking' button. You can find this button either on the general listing page under the accommodation or directly on the listing page of the specific accommodation. This will open the take-in form in a new tab.

Take-in Form (LINK):

Fill in the form through your web browser. By completing this form, neither you nor Student Housing The Hague is committing to any legal agreement. This form is for preliminary purposes only. At the end of the Take-In form, you will be requested to make a one-time payment. If booking as a group, ensure all members complete the form within 24 hours. Failure to do so may result in the contract being sent only to those who initiated the booking. For subsequent bookings, new forms may be required, and previous payments will not be refunded.
Your appointed guarantor will receive an email notifying them of their appointment as your guarantor.

General Terms & Conditions SHH:

Shortly after you complete the Take-In form, we will start validating the provided documents. In the meantime, you will receive an email with the service agreements from Student Housing Hunter (SHH).

Sign Service Agreement SHH:

You will receive the service agreement from SHH with a signing request. The prices mentioned are included in the advertised price shown on the website of SHTH listings.

SHH Service Fee Payment:

The one-time payment fee requested by the agency for offering this accommodation to students through SHTH is not included in the advertised price. Click here to read more about the SHH service fee. (LINK)

Draft Contract:

Once SHH informs SHTH that the service agreement is signed and we have checked your provided documents and data, your tenancy agreement will be sent to you digitally. Read it carefully and if you agree with its contents, sign digitally.

Finalising:

Once the tenancy agreement is signed by you, the following steps need to be completed to finalize the contract:

Sign POA and Single User's Statement (if applicable):

You will receive a signing request for the Power of Attorney (POA) of SHH/Single User Statement (SHTH).
By signing the POA, you authorize SHH/SHTH to perform services on your behalf, including exchanging contact information and communicating with your management company or us.

Your Guarantor:

Your guarantor will receive a guarantor form to complete. Once the necessary documents are provided, they will receive a Guarantor Agreement for signing.

The Deposit:

The invoice and instructions for the payment will be received by email.

Signed Contract:

Once the above steps are completed, you will receive a signed copy of the tenancy agreement by email.

Rent Payment:

Upon completing the processing of your tenancy agreement in our system, you will promptly receive an invoice for the rent from the management party. As soon as we confirm the receipt of your rent payment in our bank account, we can proceed to schedule your check-in.

IMPORTANT NOTES:Click here to read the terms of cancellation and reimbursement (LINK)

You must finalize or cancel the booking within 72 hours after receiving the first agreement:

If the booking process is canceled by us before the 72 hours have expired (e.g., accommodation no longer available), the €85 one-time payment will be refunded within 14 business days after the cancellation.
If the booking process is canceled by you, no refund will be provided and the one-time payment will be collected on behalf of the landlord as administrative costs.

If your group does not complete and submit the take-in form within 24 hours, no refund will be provided if the accommodation is rented out after this time period.

Question 2

How Does The Booking Process Work?

Accepted Answer

Booking process

The booking process consists of the following steps. These steps can be completed within a day (depending on how fast you respond).

Start Booking To initiate the booking process, simply click the 'start booking' button. You can find this button either on the general listing page under the accommodation or directly on the listing page of the specific accommodation. You will open the take-in form in a new tab.
Take-in Form You can fill in the form through your web browser. By filling in this form, neither you nor Student Housing The Hague is committing to any legal agreement. This form is only for preliminary reasons. At the end of the Take-In form, you will be requested to make a one-time-payment. If booking as a group, ensure all members complete the form within 24 hours. Failure to do so may result in the contract being sent only to those who initiated the booking or not at all. For subsequent bookings, new forms may be required, and previous payments will not be refunded.
General Terms & Conditions Shortly after you have finished the Take-In form, we will start validating the provided documents. In the meantime, you will receive an email with important documents including the General Terms & Conditions, House rules, and other annexes to the tenancy agreement.
Draft Contract Once the provided documents and data have been checked, your tenancy agreement will be sent to you digitally, along with the request to read it carefully and if you agree with its contents, sign digitally.
Finalising Once the contract has been signed by you, the following steps have to be completed in order to finalise the contract:

The Deposit must be paid immediately. You will receive the deposit invoice from Vivet Associates.
Your guarantor will receive a guarantor form to complete. Once the necessary documents are provided, they will receive a Guarantor Agreement for signing;
Single User's Statement needs to be signed (only if applicable).

Signed Contract Once the above-stated steps have been completed, you will receive a signed copy of the tenancy agreement per email.
Rent Payment Upon completing the processing of your tenancy agreement in our system, you will promptly receive an invoice for the rent from the management party. As soon as we confirm the receipt of your rent payment in our bank account, we can proceed to schedule your check-in.

Click here to read the terms of cancellation and reimbursement

You hereby commit to sign or cancel the contract within 72 hours after you have received the contract. Kindly note the following;

Should the booking process be cancelled by us before the 72 hours have expired (e.g. accommodation no longer available), the €85,-- EUR one-time-payment will be refunded within 14 business days after the cancellation takes place.
Should the booking process be cancelled by you, no refund will take place and the one-time payment will be collected on behalf of the landlord as administrative costs.

*** If your group does not complete and submit the take-in form within 24 hours, no refund will be provided if the accommodation is rented out after this time period.***

Question 3

How Long Can I Stay?

Accepted Answer

The duration of your stay is determined by the specific accommodation you wish to rent. Each accommodation listing provides information on the allowed length of stay. While some accommodations allow for a stay of 5 months, others require a commitment of 12 months. Please note that all stays are fixed and cannot be extended. This policy is in place to encourage housing market turnover. For further details on the type of contract and termination possibilities, please read here.

Question 4

I Would Like To Book A 'Student Housing Consult'.

Accepted Answer

The housing market is overwhelmed at this moment. The accommodations are booked before you know it, and before you know it, the new schoolyear is already starting.

If you need any help with housing or understanding your rights as a tenant, you can book a 'Student Housing Consult'. The hourly rate for this consult is 150 EUR., and it is possible to bring along up to 3 other people. The starting rate is one hour, even if you stay less than one hour. After this hour, you will be charged per 15 minutes (e.g. 22 min will be charged as 30 min).

Anything regarding finding housing and rental law can be discussed during this 'Student Housing Consult'. Depending on your topics, you will be having your consult with our lawyer, specialised in rental law or with our 'student housing specialist & educator avoiding scams on the rental market and tenancy law'.

Find some examples of the discussable topics here: 'How To Find Student Housing On A Budget' or 'Student Housing Laws And Regulations'. You can choose and mix the topics for the 'Student Housing Consult'.

E-mail to help@shth.nl to book your 'Student Housing Consult'.

Question 5

Is a Check-In Necessary?

Accepted Answer

We are legally obligated to perform a Check-In. We show you the accommodation and explain everything you need to know about the accommodation. This is an opportunity to register the state of the accommodation before the tenant moves in. We take notes if everything is present, is working and if there aren't any problems. If there is a problem regarding the accommodation: We will try to resolve this right away, or if that cannot be done, as soon as possible. You will also receive the keys from us at the Check-In.

Furthermore, it is not allowed to enter the accommodation without a Check-In inspection.

Question 6

Is A Pre-Check-Out Mandatory?

Accepted Answer

No, a pre-check-out is not mandatory. However, it is in your best interest to do one. We will inspect the accommodation and give you tips and guidance on what needs to be done before checking out.

If you are sure that you do not need a pre-check-out because you kept everything tidy and clean, you can request only to have the check-out.

Question 7

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

Yes, but only if we received the payment before the check-in.

We can schedule the check-in, but if the payment is not on our bank account at the moment of your check-in, then we cannot proceed with the check-in process and we are obliged to charge you with a no-show fee.

Question 8

Is Cleaning Included In The Rent?

Accepted Answer

Cleaning is included in some rental agreements. It depends on the accommodation. If it is included, it will be stated explicitly in the advertisement and in the contract.

Cleaning refers to surface cleaning of the indoor common area's which are reachable without the use of a ladder.

If you would like to have periodically cleaning or if you need any one-time cleaning done, you can book one with us. In this case, you can choose between a surface cleaning or a deep cleaning of different areas such as; common areas, bedroom(s), garden etc.

Question 9

Is It Possible To Stay For Only A Few Weeks?

Accepted Answer

Yes, the minimum rental period is 1 week. We provide short stay accommodations for a minimum period of at least one week. In that case, the advertised monthly rate will be calculated pro rate to the period you would like to stay but it might be subject to an additional fee because of the short stay.

Question 10

Is It Required To Be a First-Year Student To Rent A "Welcome To NL"-Offer?

Accepted Answer

No, it is not required to be a first-year student to rent a "Welcome To NL"-offer.

While this offer is specifically designed in collaboration with Student Housing Hunter to support first-year students who often need extra assistance with securing housing and setting up essential services like insurance, bank accounts, and mobile phone subscriptions, it is still available to students who may need additional guidance, regardless of their year of study. If you are already in the Netherlands or not a first-year student but find yourself needing extra support, you can still take advantage of the "Welcome To NL"-offer.