Q: Are Pets Allowed?

Yes, pets 🐕 are allowed when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's. But, when it comes to renting a room in a shared accommodation (rooms): Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room. ^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Q: Can I Be My Own Guarantor

Q1: Can I be my own guarantor? No, you cannot designate yourself as the guarantor. A guarantor must be a separate entity or individual who agrees to act as a financial backer on your behalf if necessary. Providing false information in this regard will be considered fraudulent. Q2: Why can't I guarantee myself? Guaranteeing yourself defeats the purpose of having a guarantor, which is to have a separate party or person who can provide financial support if required. It ensures the validity of the guarantee. Q3: What happens if I enter my own information as a guarantor? Entering your own information as a guarantor will be considered fraudulent. It is essential to designate a legitimate, separate guarantor to maintain the integrity of the guarantee process. Read more about the terms & conditions of the take-in form in case you provide false information.

Question 1

Are All Accommodations Furnished?

Accepted Answer

All of our accommodations are furnished, unless stated otherwise in the advertisement on our website. If you want to bring your own furniture, please let us know beforehand you book the accommodation, so we can check what we could arrange.

More information regarding bringing your own furniture, you can read here.

Question 2

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Question 3

Are Viewings Possible?

Accepted Answer

Viewing Options and Policies:

Please note: We do not conduct viewings while properties are occupied. Viewings are scheduled only when the properties are vacant.

How can I view the properties?

Watch a Video Tour: These are available on our website and provide a convenient and detailed overview of the property from any location.
Request a Personal Viewing: This option offers a deeper, more personalised look at the property, available either in person or digitally.

Are personal viewings always possible?

Viewing Commitment Fee Explained:

We have introduced a commitment fee of €50 (per viewing, per person) to enhance the arrangement and execution of viewings. This fee signifies the serious interest of potential tenants and ensures each viewing is well-organized and meaningful.

Upon Successful Viewing and Booking: If you decide to proceed with a booking after your viewing, the €50 commitment fee will be fully refunded after finalising the booking.
If Someone Else Books the Accommodation: If another party finalises the booking for the property, we will refund your commitment fee, recognizing that you can no longer finalise the booking process due to the accommodation already being taken.
If You Did Not Show Up for the Viewing But Decide to Proceed with the Booking: If you miss the scheduled viewing but later choose to proceed with the booking and finalise it, the commitment fee will be refunded. This ensures that your commitment to the property is acknowledged, even if unforeseen circumstances prevented your attendance.
Decision Not to Proceed After Viewing: If you choose not to proceed with the booking after the viewing, a partial refund of €25 will be issued. The remaining €25 covers the administrative costs of arranging the viewing and the transaction fees of the payment provider.
In Case of No-show Without Follow-Up: If you do not attend the scheduled viewing and do not proceed with a booking, the commitment fee will not be refunded. This policy encourages responsible scheduling and values the preparation involved.

Cancellation Policy*

Full Refund: Cancelling viewings with a full refund is permitted if the cancellation is made at least 24 hours before the scheduled viewing time. A €5 fee will be charged to cover the transaction fee from the payment provider.
Partial Refund: Cancelling viewings with €25 is permitted if the cancellation is made at least 3 hours before the scheduled viewing time.
Decision Notification: Inform us within 24 hours of your viewing decision to qualify for full/partial refund. Decisions made after 24 hours do not qualify for any refund.

How to Request a Viewing

To schedule a viewing, please reach out to us by email at help@shth.nl or via WhatsApp at +3175680708, providing:

Your full name
Your email address
Your phone number
The address or name of the property you’re interested in
Preferred dates for the viewing
Preferred times for the viewing

This allows us to tailor the viewing to your needs. After we process your request, a link to pay the commitment fee will be sent to you.

Tenant-Requested Viewings:

Important Note: Viewing requests should be made individually. If multiple requests for the same property are received, we may organize a group viewing to accommodate all interested parties, ensuring a fair and efficient process.

Introducing a commitment fee for viewings aims to optimize the process, focusing our attention and resources on those genuinely interested in finding their next home with us. We appreciate your understanding and cooperation and look forward to helping you find the perfect property.

*Cancellations needs to be done in writing by e-mail to help@shth.nl

Question 4

As A Student Renting From Student Housing The Hague, Why Am I Required To Provide A Guarantor Within The EU?

Accepted Answer

Thank you for your question regarding the requirement to provide a guarantor within the EU when renting from Student Housing the Hague. We understand that this requirement may raise some queries, and we are here to provide you with a detailed explanation.

As part of our rental agreement, we request that tenants provide a guarantor who is based within the European Union. This measure serves to ensure accountability and mitigate potential risks for both parties involved in the rental arrangement. It is not allowed to point yourself as a guarantor. You can read more about it here.

Here are a few key points to elaborate on why we have implemented the requirement of having an EU guarantor:

1. Financial Responsibility: The presence of a guarantor helps to secure the financial aspect of the rental agreement. By having a guarantor within the EU, we can ensure that there is an individual who can assume responsibility for the rental payments in the event that the tenant is unable to fulfill their obligations.

2. Legal and Administrative Compliance: Renting a property involves various legal and administrative aspects. Having a guarantor within the EU facilitates adherence to local laws and regulations governing rental contracts. It provides an added layer of assurance that the necessary documentation and procedures can be carried out effectively.

3. Risk Mitigation: Renting accommodations involves an element of risk for both the tenant and the landlord. The presence of a guarantor within the EU helps mitigate these risks by providing an additional financial support system. In case of unforeseen circumstances or potential damages to the property, the guarantor can step in to fulfill any financial obligations that may arise.

4. International Student Considerations: As an organization focused on serving international students, having a guarantor within the EU is particularly beneficial. It helps bridge potential gaps that may arise due to the unique circumstances and limited social safety nets that international students often face. The presence of a guarantor provides an added sense of security and helps ensure a smooth rental experience.

Please note that the role of a guarantor is primarily to provide financial security and is not intended to interfere with the tenant's independence or decision-making. The guarantor's involvement is typically limited to financial matters and does not extend to day-to-day interactions between the tenant and the landlord.

We understand that finding a guarantor within the EU may pose challenges for some individuals. If you encounter difficulties in meeting this requirement, we encourage you to reach out to our team. We will be more than happy to explore alternative solutions or discuss any concerns you may have.

We hope this clarifies the reasons behind our requirement for a guarantor within the EU. If you have any further questions or need additional information, please do not hesitate to contact us. We are here to assist you throughout the rental process.

Once again, we appreciate your interest in renting from Student Housing the Hague, and we look forward to providing you with a comfortable and enjoyable living experience.

Question 5

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins take place between 13:00 - 16:30 on Monday, Tuesday, Wednesday and Thursday.

Kindly take the following into account:

If your tenancy agreement is set to start on a future date, your check-in will always occur on the contract's starting day, except if it falls on a Saturday, Sunday, or a holiday. In the latter case, it will be rescheduled to the first available day. If applicable, the rent will be adjusted accordingly. However, if your agreement starts today/in the past because the accommodation is/was available immediately you can find more information regarding this here: https://faq.shth.nl/faqs/when-is-the-deadline-for-the-first-term-rent-payment

In case you wish to reschedule your check-in for a later date than initially specified in your contract, it can only be arranged on a business day (except Fridays). The specific date and time will be subject to our availability and may incur additional charges. Please note that, especially in co-living arrangements, check-ins must be within reasonable hours to respect the privacy and comfort of your housemates.

If you require a quicker process for your tenancy agreement and check-in, you can request our priority service where we coordinate this with the management party. This service ensures that your check-in occurs sooner than our regular next business day timeframe (applicable when the booking is finalized within 4 days). An example scenario could be needing the check-in on the same day as your rent payment, especially if the next day is a weekend. Please be aware that check-in times outside the standard practice and hours, as mentioned above, will incur an additional fee of 250 EUR excl. 21% VAT, subject to the availability of the management party.

Please note: The planning department is closed on business days from 3 PM.

Question 6

At What Date And Time Is The Check-Out Scheduled?

Accepted Answer

On the end date of your contract between 09:30 AM - 12:30 PM on office days, 10:00 AM - 12:30 PM on Saturday, Sunday, or Holidays.

It may be possible to hold Check-Outs on an earlier date than your end date of the contract. The date and time will be subject to our availability.

Kindly take the following into account:

If you are delayed for any reason, notify us by e-mail with a minimum of 48 hours prior notice, and we will arrange a different date and time. Kindly note the rates applicable if your contract does not end on a holiday or on a Saturday or Sunday, but you would like us to arrange the Check-Out for you on such a day. You can find the rates applicable here*.

Taken into account where the Check-Out takes place and who is present, it goes without saying that in the case of co-living, we cannot check-in or out too late as we have to take the privacy and living pleasure of other housemates into consideration.

*It may be possible to hold check-in/outs in a different time frame than the ones mentioned above, but it will be subject to an additional fee of €250,00. The date and time are in consultation with Student Housing The Hague.

Question 7

At What Date And Time Is The Pre-Check Out Scheduled?

Accepted Answer

Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay.

In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out.

If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or contact us via your tenant portal. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

Question 8

Can I Be My Own Guarantor

Accepted Answer

Q1: Can I be my own guarantor?

No, you cannot designate yourself as the guarantor. A guarantor must be a separate entity or individual who agrees to act as a financial backer on your behalf if necessary. Providing false information in this regard will be considered fraudulent.

Q2: Why can't I guarantee myself?

Guaranteeing yourself defeats the purpose of having a guarantor, which is to have a separate party or person who can provide financial support if required. It ensures the validity of the guarantee.

Q3: What happens if I enter my own information as a guarantor?

Entering your own information as a guarantor will be considered fraudulent. It is essential to designate a legitimate, separate guarantor to maintain the integrity of the guarantee process.

Read more about the terms & conditions of the take-in form in case you provide false information.

Question 9

Can I Book If I Am Under 18 Years Old?

Accepted Answer

Individuals under the age of 18 are considered minors and are therefore not legally able to enter into contracts. If you are under the age of 18 years old, it is not possible to stay at any of our Dutch properties.

Question 10

Can I Bring My Own Furniture Into  The Accommodation?

Accepted Answer

It is negotiable if you want to bring your own furniture. However, you cannot bring your own furniture prior to our consent. We want to prevent any damages caused by moving or bringing furniture. If you want to make adjustments to the room, you'll have to sign a liability contract. Be aware that some furniture may be attached to floors and walls, so it cannot be moved.

Please note that you are not allowed, among other things, to make adjustments to your accommodations, like making holes in the wall. Appliances such as your own washing machine, dryers, heaters, or fridges are not allowed.

All costs associated with this, including removal, storage, and reinstallation, will be charged to the tenant.