Question 1

What Payment Methods Are Accepted?

Accepted Answer

Once you book an accommodation with us, you will be provided different ways to pay the deposit, the rent and other additional services throughout the tenancy. In short, we accept the following payment methods:

SEPA Bank transfer (FREE)
iDeal (FREE)
Bancontact (FREE)
Credit cards (4.2% charge)

SEPA Bank transfer is one of the most straight forward possibilities. Kindly note to take into account the right bank account number and the attn. of the transaction. This information is always mentioned in the contract and invoice.

Non-European bank accounts

Kindly note that if you try to transfer an amount from a non-IBAN (non-European) bank account, your bank and other intermediate banks will most probably deduct transfer fees from the amount sent. This will result in a lower amount received by us, and you will need to supplement the amount due. For that reason, we do not advise you to transfer funds directly to our bank account from a non-European bank account.

iDeal is a payment method which is very popular in The Netherlands and all the Dutch banks are connected to. The invoices provided also contain an automatic payment link through iDeal, which makes transferring funds seamlessly.

Bancontact is a popular Belgium payment method which is supported by almost all the Belgium banks.

Credit cards we accept: Visa, MasterCard, JCB, UnionPay, Discover and American Express. If you want to pay an amount with your credit card, a non-refundable processing fee of 4.2% of the total amount is applicable to the transaction.

All transaction fees are to be paid by the tenant

Under no circumstances do we accept cash payments

Question 2

We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

Accepted Answer

When you book an apartment as a group, you will receive one rental agreement. The starting date in the rental agreement applies to the entire group, so is the rent payment. The group, or a member of the group, can check in the apartment starting from, e.g. 1 August. If the check-in has taken place, it is impossible to offer a rent reduction to a group member because it is simply impossible to manage the group's presence or an individual.

The check-in will take place with the entire group, or at least one group member. The group member does the check-in on behalf of the group. We will hand over the keys during the check-in to the entire group or group member. We cannot manage the late arrival of any group members and cannot discount individual group members.

Question 3

Can You Reserve An Accommodation For Me?

Accepted Answer

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E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?

Kindly note that when calculating the weeks, the results will always be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

Question 4

Can I Bring My Own Furniture Into  The Accommodation?

Accepted Answer

It is negotiable if you want to bring your own furniture. However, you cannot bring your own furniture prior to our consent. We want to prevent any damages caused by moving or bringing furniture. If you want to make adjustments to the room, you'll have to sign a liability contract. Be aware that some furniture may be attached to floors and walls, so it cannot be moved.

Please note that you are not allowed, among other things, to make adjustments to your accommodations, like making holes in the wall. Appliances such as your own washing machine, dryers, heaters, or fridges are not allowed.

All costs associated with this, including removal, storage, and reinstallation, will be charged to the tenant.

Question 5

Do I Need To Pay A Security Deposit For Booking My Accommodation?

Accepted Answer

The deposit is a standard security fee that has to be paid when booking your accommodation.

The deposit equals to twice the flat rate rent for both independent accommodations (whole apartments or houses) and dependent accommodations (rooms). The flat rate is not the advertised price, but always less than the advertised price. The deposit will be refunded within two weeks after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

Question 6

How Long Can I Stay?

Accepted Answer

The duration of your stay is determined by the specific accommodation you wish to rent. Each accommodation listing](https://www.studenthousingthehague.com/listings/) provides information on the allowed length of stay. While some accommodations allow for a stay of 5 months, others require a commitment of 12 months. Please note that all stays are fixed and cannot be extended. This policy is in place to encourage housing market turnover. For further details on the type of contract and termination possibilities, please read [here.

Question 7

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.

Question 8

Are All Accommodations Furnished?

Accepted Answer

All of our accommodations are furnished, unless stated otherwise in the advertisement on our website. If you want to bring your own furniture, please let us know beforehand you book the accommodation, so we can check what we could arrange.

More information regarding bringing your own furniture, you can read here.

Question 9

Why Is The Advertisement I Have Seen Before Not Available On Your Website?

Accepted Answer

If you cannot find the accommodation which you have seen earlier, it means it is currently unavailable. All our available accommodations are published on our website under listings. If you cannot find the accommodation you saw before, it means it is currently not available.

Once an accommodation becomes unavailable, the status of it will be changed to Rented Out but the accommodation still remains visible on our website.

Question 10

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins take place between 13:00 - 16:30 on Monday, Tuesday, Wednesday and Thursday.

Kindly take the following into account:

If your tenancy agreement is set to start on a future date, your check-in will always occur on the contract's starting day, except if it falls on a Saturday, Sunday, or a holiday. In the latter case, it will be rescheduled to the first available day. If applicable, the rent will be adjusted accordingly. However, if your agreement starts today/in the past because the accommodation is/was available immediately you can find more information regarding this here: https://faq.shth.nl/faqs/when-is-the-deadline-for-the-first-term-rent-payment

In case you wish to reschedule your check-in for a later date than initially specified in your contract, it can only be arranged on a business day (except Fridays). The specific date and time will be subject to our availability and may incur additional charges. Please note that, especially in co-living arrangements, check-ins must be within reasonable hours to respect the privacy and comfort of your housemates.

If you require a quicker process for your tenancy agreement and check-in, you can request our priority service where we coordinate this with the management party. This service ensures that your check-in occurs sooner than our regular next business day timeframe (applicable when the booking is finalized within 4 days). An example scenario could be needing the check-in on the same day as your rent payment, especially if the next day is a weekend. Please be aware that check-in times outside the standard practice and hours, as mentioned above, will incur an additional fee of 250 EUR excl. 21% VAT, subject to the availability of the management party.

Please note: The planning department is closed on business days from 3 PM.