Do I Need To Pay A Security Deposit For Booking My Accommodation?
I am interested in booking accommodation with you. However, I would like to know what the deposit is and when I need to pay this.
What Payment Methods Are Accepted?
I do not have a Dutch bank account, is it possible to pay in cash?
Which Extra Costs Can I Expect With An Excl. Rate?
I would like to know if the price including the extra costs fits my budget. What can I expect?
At What Date And Time Is The Check-In Scheduled?
I finished the booking process with you and my flight arrives on Monday at 6 PM at Schiphol airport. Can I check-in at 8 PM?
Can I Visit Your Office So You Can Help Me Find Accommodation Or So You Can Answer Some Of My Questions?
I am looking for housing but it's so difficult. Can I come to the office, so we can check the options and book with you? I have some questions and would like to drop by the office to ask them. Is this possible?
Can I Check-In On An Earlier/Later Date Than The Starting Date Of The Contract?
My tenancy agreement starts on 1 September but I am already in The Hague on 23 August. Can I check-in earlier?
Do I Need To Be Present At The Check-In Or Check-Out?
I have an appointment with you on a specific date and time, but something came in between. I do not want to move the appointment, so can I let somebody else come instead?
How Does The Booking Process Work?
I would like to know how it works to book accommodation with you?
Are (Online) Viewings Possible?
I have found a room on your website and would like to go by for viewing before booking the accommodation. What are the possibilities regarding viewings?
Can I End/Terminate My Contract Earlier Than The End Date?
I am moving back to my home country and I do not need my accommodation any longer. Is it possible for me to end the contract before the end date?