Q: Are Pets Allowed?

Yes, pets 🐕 are allowed when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's. But, when it comes to renting a room in a shared accommodation (rooms): Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room. ^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Question 1

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins take place between 13:00 - 16:30 on Monday, Tuesday, Wednesday and Thursday.

Kindly take the following into account:

If your tenancy agreement is set to start on a future date, your check-in will always occur on the contract's starting day, except if it falls on a Saturday, Sunday, or a holiday. In the latter case, it will be rescheduled to the first available day. If applicable, the rent will be adjusted accordingly. However, if your agreement starts today/in the past because the accommodation is/was available immediately you can find more information regarding this here: https://faq.shth.nl/faqs/when-is-the-deadline-for-the-first-term-rent-payment

In case you wish to reschedule your check-in for a later date than initially specified in your contract, it can only be arranged on a business day (except Fridays). The specific date and time will be subject to our availability and may incur additional charges. Please note that, especially in co-living arrangements, check-ins must be within reasonable hours to respect the privacy and comfort of your housemates.

If you require a quicker process for your tenancy agreement and check-in, you can request our priority service where we coordinate this with the management party. This service ensures that your check-in occurs sooner than our regular next business day timeframe (applicable when the booking is finalized within 4 days). An example scenario could be needing the check-in on the same day as your rent payment, especially if the next day is a weekend. Please be aware that check-in times outside the standard practice and hours, as mentioned above, will incur an additional fee of 250 EUR excl. 21% VAT, subject to the availability of the management party.

Please note: The planning department is closed on business days from 3 PM.

Question 2

Can You Pick Me Up From The Airport?

Accepted Answer

Yes, we can pick you up!

Please kindly note the following:

We can only pick you up if the pick-up appointment is arranged at least 48 hours beforehand.
The pick-up service is possible starting from 89,-- Eur. incl. VAT.

Question 3

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.

Question 4

Is Smoking Allowed At Your Accommodations?

Accepted Answer

Smoking inside the property is not allowed; this applies to both the common and private areas in the accommodation. Smoking is not only unhealthy, but leaves stains on the ceiling and walls.

Smoking is allowed in outside areas such as the garden or balcony.

Question 5

Is My Data Safe With SHTH?

Accepted Answer

We are GDPR compliant, and we do not store personal data on our servers.

What is GDPR?

GDPR is a regulation in EU law on data protection and privacy in the EU.

The applications and databases we use are GDPR compliant. The applications and databases use a variety of measures to comply with the GDPR:

Data processing agreements
Data Protection Officers
2 Factor Authentication (2FA)
Employee Access Restriction
Regularly maintained systems
Encryption when sending or receiving data
Encryption in databases at rest
Data is regularly backed up to a separate, isolated location and encrypted

You can read our privacy policy here

Question 6

What Are The Extra Fees With Rooms For Stays Shorter Than Twelve Months?

Accepted Answer

All stays shorter than twelve months are subject to additional fees

The following rates and price plans apply to the rental periods of Dependent Living Accommodations (DLA) such as rooms.

All additional fees are processed monthly

Short stay accommodations:

4 months: + €50,00 p/m
3 months: + €60,00 p/m
2 months: + €80,00 p/m
1 month: + €120,00
less than 1 month: + €240,00

Long stay accommodations:

12 months: the standard rate as mentioned in the advertisement
11 months: + €12,00 p/m
10 months: + €16,00 p/m
9 months: + €20,00 p/m
8 months: + €25,00 p/m
7 months: + €30,00 p/m
6 months: + €35,00 p/m
5 months: + €45,00 p/m

Note: The total amount of months are rounded down. If you are staying e.g. 4 months and 20 days, the additional fee will be calculated as 4 months.

Question 7

How Does The Booking Process Work?

Accepted Answer

Booking process

The booking process consists of the following steps. These steps can be completed within a day (depending on how fast you respond).

Start Booking To initiate the booking process, simply click the 'start booking' button. You can find this button either on the general listing page under the accommodation or directly on the listing page of the specific accommodation. You will open the take-in form in a new tab.
Take-in Form You can fill in the form through your web browser. By filling in this form, neither you nor Student Housing The Hague is committing to any legal agreement. This form is only for preliminary reasons. At the end of the Take-In form, you will be requested to make a one-time-payment. If booking as a group, ensure all members complete the form within 24 hours. Failure to do so may result in the contract being sent only to those who initiated the booking or not at all. For subsequent bookings, new forms may be required, and previous payments will not be refunded.
General Terms & Conditions Shortly after you have finished the Take-In form, we will start validating the provided documents. In the meantime, you will receive an email with important documents including the General Terms & Conditions, House rules, and other annexes to the tenancy agreement.
Draft Contract Once the provided documents and data have been checked, your tenancy agreement will be sent to you digitally, along with the request to read it carefully and if you agree with its contents, sign digitally.
Finalising Once the contract has been signed by you, the following steps have to be completed in order to finalise the contract:

The Deposit must be paid immediately. You will receive the deposit invoice from Vivet Associates.
Your guarantor will receive a guarantor form to complete. Once the necessary documents are provided, they will receive a Guarantor Agreement for signing;
Single User's Statement needs to be signed (only if applicable).

Signed Contract Once the above-stated steps have been completed, you will receive a signed copy of the tenancy agreement per email.
Rent Payment Upon completing the processing of your tenancy agreement in our system, you will promptly receive an invoice for the rent from the management party. As soon as we confirm the receipt of your rent payment in our bank account, we can proceed to schedule your check-in.

Click here to read the terms of cancellation and reimbursement

You hereby commit to sign or cancel the contract within 72 hours after you have received the contract. Kindly note the following;

Should the booking process be cancelled by us before the 72 hours have expired (e.g. accommodation no longer available), the €85,-- EUR one-time-payment will be refunded within 14 business days after the cancellation takes place.
Should the booking process be cancelled by you, no refund will take place and the one-time payment will be collected on behalf of the landlord as administrative costs.

*** If your group does not complete and submit the take-in form within 24 hours, no refund will be provided if the accommodation is rented out after this time period.***

Question 8

Are Viewings Possible?

Accepted Answer

Viewing Options and Policies:

Please note: We do not conduct viewings while properties are occupied. Viewings are scheduled only when the properties are vacant.

How can I view the properties?

Watch a Video Tour: These are available on our website and provide a convenient and detailed overview of the property from any location.
Request a Personal Viewing: This option offers a deeper, more personalised look at the property, available either in person or digitally.

Are personal viewings always possible?

Viewing Commitment Fee Explained:

We have introduced a commitment fee of €50 (per viewing, per person) to enhance the arrangement and execution of viewings. This fee signifies the serious interest of potential tenants and ensures each viewing is well-organized and meaningful.

Upon Successful Viewing and Booking: If you decide to proceed with a booking after your viewing, the €50 commitment fee will be fully refunded after finalising the booking.
If Someone Else Books the Accommodation: If another party finalises the booking for the property, we will refund your commitment fee, recognizing that you can no longer finalise the booking process due to the accommodation already being taken.
If You Did Not Show Up for the Viewing But Decide to Proceed with the Booking: If you miss the scheduled viewing but later choose to proceed with the booking and finalise it, the commitment fee will be refunded. This ensures that your commitment to the property is acknowledged, even if unforeseen circumstances prevented your attendance.
Decision Not to Proceed After Viewing: If you choose not to proceed with the booking after the viewing, a partial refund of €25 will be issued. The remaining €25 covers the administrative costs of arranging the viewing and the transaction fees of the payment provider.
In Case of No-show Without Follow-Up: If you do not attend the scheduled viewing and do not proceed with a booking, the commitment fee will not be refunded. This policy encourages responsible scheduling and values the preparation involved.

Cancellation Policy*

Full Refund: Cancelling viewings with a full refund is permitted if the cancellation is made at least 24 hours before the scheduled viewing time. A €5 fee will be charged to cover the transaction fee from the payment provider.
Partial Refund: Cancelling viewings with €25 is permitted if the cancellation is made at least 3 hours before the scheduled viewing time.
Decision Notification: Inform us within 24 hours of your viewing decision to qualify for full/partial refund. Decisions made after 24 hours do not qualify for any refund.

How to Request a Viewing

To schedule a viewing, please reach out to us by email at help@shth.nl or via WhatsApp at +3175680708, providing:

Your full name
Your email address
Your phone number
The address or name of the property you’re interested in
Preferred dates for the viewing
Preferred times for the viewing

This allows us to tailor the viewing to your needs. After we process your request, a link to pay the commitment fee will be sent to you.

Tenant-Requested Viewings:

Important Note: Viewing requests should be made individually. If multiple requests for the same property are received, we may organize a group viewing to accommodate all interested parties, ensuring a fair and efficient process.

Introducing a commitment fee for viewings aims to optimize the process, focusing our attention and resources on those genuinely interested in finding their next home with us. We appreciate your understanding and cooperation and look forward to helping you find the perfect property.

*Cancellations needs to be done in writing by e-mail to help@shth.nl

Question 9

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Question 10

What Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

If an accommodation is labeled ‘available per direct,’ it means the tenancy agreement starts immediately or on the next business day. It cannot start on a later date because it is not in the landlord’s financial interest to leave the accommodation vacant. While we do not reserve or hold accommodations, you can request a discounted rent from the landlord until your actual move-in date. However, please note that this discount is not guaranteed and is especially unlikely during the high season. For more details, please read here.