Question 1

Can You Pick Me Up From The Airport?

Accepted Answer

Yes, we can pick you up!

Please kindly note the following:

We can only pick you up if the pick-up appointment is arranged at least 48 hours beforehand.
The pick-up service is possible starting from 89,-- Eur. incl. VAT.

Question 2

I Would Like To Book A 'Student Housing Consult'.

Accepted Answer

The housing market is overwhelmed at this moment. The accommodations are booked before you know it, and before you know it, the new schoolyear is already starting.

If you need any help with housing or understanding your rights as a tenant, you can book a 'Student Housing Consult'. The hourly rate for this consult is 150 EUR., and it is possible to bring along up to 3 other people. The starting rate is one hour, even if you stay less than one hour. After this hour, you will be charged per 15 minutes (e.g. 22 min will be charged as 30 min).

Anything regarding finding housing and rental law can be discussed during this 'Student Housing Consult'. Depending on your topics, you will be having your consult with our lawyer, specialised in rental law or with our 'student housing specialist & educator avoiding scams on the rental market and tenancy law'.

Find some examples of the discussable topics here: 'How To Find Student Housing On A Budget' or 'Student Housing Laws And Regulations'. You can choose and mix the topics for the 'Student Housing Consult'.

E-mail to help@shth.nl to book your 'Student Housing Consult'.

Question 3

Can I Book If I Am Under 18 Years Old?

Accepted Answer

If you are under the age of 18 years old, it is not possible to stay at any of our Dutch properties.

Question 4

What Payment Methods Are Accepted?

Accepted Answer

Once you book an accommodation with us, you will be provided different ways to pay the deposit, the rent and other additional services throughout the tenancy. In short, we accept the following payment methods:

SEPA Bank transfer (FREE)
iDeal (FREE)
Bancontact (FREE)
Credit cards (4.2% charge)

SEPA Bank transfer is one of the most straight forward possibilities. Kindly note to take into account the right bank account number and the attn. of the transaction. This information is always mentioned in the contract and invoice.

Non-European bank accounts

Kindly note that if you try to transfer an amount from a non-IBAN (non-European) bank account, your bank and other intermediate banks will most probably deduct transfer fees from the amount sent. This will result in a lower amount received by us, and you will need to supplement the amount due. For that reason, we do not advise you to transfer funds directly to our bank account from a non-European bank account.

iDeal is a payment method which is very popular in The Netherlands and all the Dutch banks are connected to. The invoices provided also contain an automatic payment link through iDeal, which makes transferring funds seamlessly.

Bancontact is a popular Belgium payment method which is supported by almost all the Belgium banks.

Credit cards we accept: Visa, MasterCard, JCB, UnionPay, Discover and American Express. If you want to pay an amount with your credit card, a non-refundable processing fee of 4.2% of the total amount is applicable to the transaction.

Under no circumstances do we accept cash payments

Question 5

Is My Data Safe With SHTH?

Accepted Answer

We are GDPR compliant, and we do not store personal data on our servers.

What is GDPR?

GDPR is a regulation in EU law on data protection and privacy in the EU.

The applications and databases we use are GDPR compliant. The applications and databases use a variety of measures to comply with the GDPR:

Data processing agreements
Data Protection Officers
2 Factor Authentication (2FA)
Employee Access Restriction
Regularly maintained systems
Encryption when sending or receiving data
Encryption in databases at rest
Data is regularly backed up to a separate, isolated location and encrypted

You can read our privacy policy here

Question 6

What Is A Monthly Check?

Accepted Answer

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues.

You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues.

If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

Question 7

Is A Proof Of Payment Sufficient To Arrange The Check-In?

Accepted Answer

Yes, but only if we received the payment before the check-in.

We can schedule the check-in, but if the payment is not on our bank account at the moment of your check-in, then we cannot proceed with the check-in process and we are obliged to charge you with a no-show fee.

Question 8

What Happens To My Mail That Arrived At The Accommodation When I Already Checked Out?

Accepted Answer

We can send you your mail, upon request.

You can fill in a form to request that we send you your mail that arrives at the accommodation. If we stumble upon your mail, we will collect it and let you know via email.

Please kindly note the following:

We need your consent to collect and send your mail before the end of your contract.
We only send postal mail, no advertising magazines or folders.
We can send your mail to your home address, if we need to send your mail abroad, there may be additional shipping costs involved.
We collect and send your mail for a maximum period of three months.

Question 9

What Measurements Did Student Housing The Hague Take Due To Covid-19?

Accepted Answer

The Covid-19 crisis has affected everyone's daily life. Each and everyone has to adapt to the new measures from the government. This is how we implemented the measures against coronavirus:

First of all, we keep 1.5m distance, and we work from home, when possible
Besides washing our hands regularly, we have also placed hand disinfection pumps in every office room. Everyone has to disinfect their hands when entering the office
We do not accept visitors at the office without an appointment
All viewings are being held in specific time slots, you have to register for a viewing and use a facemask (if the local measurements allows us to)
We also offer video viewings, you have to register for this as well.
We wear facemasks when inside our accommodations and keep physical contact to a minimum
Health and hygiene are very important to us, especially now, not only for us but also for our tenants