Question 1

Which Extra Costs Can I Expect With An Excl. Rate?

Accepted Answer

###### You can expect an amount of approx. €70-100,00 for private bedrooms and around €170,00 for a whole apartment.
When the price is excl, it means that only the monthly fixed costs are included, such as flat rate and furniture. You can expect an extra amount of around €97,50 (private bedrooms) for advance payments such as internet, taxes, gas, water, electricity and levies. **However, when renting a short-stay room, the extra amount is approx. €70,00 because there are no taxes involved when booking a short-stay.** Renting a whole apartment comes down to approx. €170,00-€210,00

➡️ When renting an apartment with students, you may be eligible for municipality tax exemptions 🙌🥳. This could save you 25 EUR per person per month.

These costs are different for each accommodation, but a break-down of these costs can be found in your rental agreement.

**Good to know;** 💡

You will receive an annual settlement for all advance payments at the end of the year, or your stay, whichever comes first. **The actual costs depends on your actual usage.** If you have spent more on e.g. the utilities than the advance payments, you will have to make up for the difference. If you have spend less than your advance payments, you will get a refund.

It is forbidden by law to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs.

Question 2

What Are The Extra Fees With Rooms For Stays Shorter Than Twelve Months?

Accepted Answer

#### All stays shorter than twelve months are subject to additional fees

##### The following rates and price plans apply to the rental periods of Dependent Living Accommodations (DLA) such as rooms.
###### All additional fees are processed monthly
**Short stay accommodations:**

* 4 months: + €50,00 p/m
* 3 months: + €60,00 p/m
* 2 months: + €80,00 p/m
* 1 month:  + €120,00
* less than 1 month: + €240,00

**Long stay accommodations:**

* 12 months: the standard rate as mentioned in the advertisement
* 11 months: + €12,00 p/m
* 10 months: + €16,00 p/m
*  9 months: + €20,00 p/m
*  8 months: + €25,00 p/m
*  7 months: + €30,00 p/m
*  6 months: + €35,00 p/m
*  5 months: + €45,00 p/m

**Note:** The total amount of months are rounded down. If you are staying e.g. 4 months and 20 days, the additional fee will be calculated as 4 months.

Question 3

What Is Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

It means the accommodation can only be booked per today or the first next office day. We do this to prevent a period of vacancy. We do not reserve or hold accommodations, but it is possible to gain a discounted rent on your booking until you check-in into your accommodation. This discounted rent is €75 per week for a room, or €200 per week for a self contained accommodation like an apartment or house. Please contact us to inquire about the possibilities.

Question 4

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed^ when booking a non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

*^Do keep in mind, depending on the pet, an additional deposit might be applicable.*

Question 5

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

##### On the start date of your contract between 13:00 - 16:30 on office days, 14:00 - 16:00 on Saturday, Sunday, or holidays.

###### Kindly take the following into account:
Check-ins are always held on the starting day of your contract, even if it is a Saturday, Sunday, or Holiday.

It is possible to have your check-in at a later moment than the original start date of the contract, however, it can only be changed to an office day. The date and time are subject to our availability. It goes without saying that in the case of co-living, we cannot check-in too late as we have to take the privacy and the living pleasure of the other housemates into consideration.

Take into account that check-in times which are different than the general hours (as mentioned above) are subject to an additional fee of 121 EUR.

Question 6

How Long Can I Stay?

Accepted Answer

###### The period you may stay depends on which accommodation you would like to rent from us. In overall, we define three types of lengths of stay; Short Stay, Long Stay, and Extended Stay.

**Short Stay** accommodations can be booked with a minimum contract length of 1 week and a maximum of 4 months.

**Long Stay** accommodations can be booked with a minimum contract length of 6 months and are always concluded for a defined period.

**Extended Stay** accommodations can be booked only with a minimum stay of 12 months, unless otherwise stated in the specific advertisement. Only after the first 12 months have come to pass, the contract can be cancelled (from both sides) with an one-months’ notice.

Question 7

When Will The Deposit Be Refunded?

Accepted Answer

##### Within 31 days (one month) after the end of contract. The reimbursement of the deposit will take place utmost within 31 days (one month) after the end of contract, as long the following has been met:
* All the necessary documents and keys were presented at or before the end date of your contract.
* You have confirmed your bank account number. If you have not yet responded to the email requesting your confirmation to which IBAN bank account the funds need to be transferred to, we urge you to do so as soon as possible by replying to this message and mentioning the bank name, account holder, IBAN bank account number and the BIC/SWIFT of your bank.
* We have received a proof of de-registration or registration elsewhere. (does not apply for short stays)
* There are no outstanding legal issues.

* *The time frame of 31 days starts when the last issues (if there are any) are resolved. Please take into account, if you check-out during high-season the reimbursement might take longer due to the high amount of students checking out in the same period.*

The reimbursement amount in debit or credit will be recalculated with your deposit. You will receive an credit invoice regarding the reimbursement of the deposit.

Question 8

Is My Data Safe With SHTH?

Accepted Answer

###### We are GDPR compliant, and we do not store personal data on our servers.

**What is GDPR?**

GDPR is a regulation in EU law on data protection and privacy in the EU. 
The GDPR enhances the protection of the personal data of EU citizens and expands their data privacy rights. For companies that process the personal data of European citizens, the GDPR requires compliance with a new set of regulations. The regulation builds on many of the 1995 Directive's requirements for data privacy and security but includes several new provisions.

###### The applications and databases we use are GDPR compliant. The applications and databases use a variety of measures to comply with the GDPR:
* Data processing agreements
* Data Protection Officers
* 2 Factor Authentication (2FA)
* Employee Access Restriction
* Regularly maintained systems
* Encryption when sending or receiving data 
* Encryption in databases at rest
* Data is regularly backed up to a separate, isolated location and encrypted

You can read our privacy policy [here](https://studenthousingthehague.com/media/1516/privacyreglement-student-housing-the-hague.pdf)

Question 9

Can I Extend My Contract?

Accepted Answer

Unfortunately, it is not possible to stay longer than your end date stated in your contract. However, if there are any other accommodations available which you are interested in, feel free to apply to those.

Question 10

Can You Reserve An Accommodation For Me?

Accepted Answer

![mini_DSC_0790 (2).JPG](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/OZeXyiZW9t/mini_DSC_0790.JPG)
We work on a first-come, first-served basis which means that the first person who signs the rental agreement and meets the financial obligations gets the room. We do not reserve or hold accommodations. However, if the accommodation is available per direct it is possible to gain a discounted rent on your booking until you check-in into your accommodation. This discounted rent is €95 per week for a room, or €295 per week for a self contained accommodation like an apartment or house. Please contact us to inquire about the possibilities.

E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?
  1 November until 31 December = 9 weeks x 95EUR per week = 855 EUR in total 💁‍♀️.
	
Kindly note that when calculating the weeks, the results will **always** be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

How can we help?

Tenant Portal