Question 1

Which Extra Costs Can I Expect With An Excl. Rate?

Accepted Answer

###### You can expect an amount of around €70-90,00 for private bedrooms and around €170,00 for a whole apartment.
When the price is excl, it means that only the monthly fixed costs are included, such as flat rate and furniture. You can expect an extra amount of around €90,00 (private bedrooms) for advance payments such as internet, taxes, gas, water, electricity and levies. **However, when renting a short-stay room, the extra amount is around €70,00 because there are no taxes involved when booking a short-stay.** Renting a whole apartment comes down to approximately €170,00.

These costs are different for each accommodation, but a break-down of these costs can be found in your rental agreement.

**Good to know;** 💡

You will receive an annual settlement for all advance payments at the end of the year, or your stay, whichever comes first. If you have spend more on e.g. the utilities than the advance payments, you will have to make up for the difference. If you have spend less than your advance payments, you will get a refund.

It is forbidden by law to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs.

Question 2

Can You Reserve A Room For Me?

Accepted Answer

![mini_DSC_0790 (2).JPG](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/OZeXyiZW9t/mini_DSC_0790.JPG)
We work on a first-come, first-served basis which means that the first person who signs the rental agreement and meets the financial obligations gets the room. We do not reserve or hold accommodations. However, if the accommodation is available per direct it is possible to gain a discounted rent on your booking until you check-in into your accommodation. This discounted rent is €75 per week for a room, or €200 per week for a self contained accommodation like an apartment or house. Please contact us to inquire about the possibilities.

E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?
  1 November until 31 December = 9 weeks x 75EUR per week = 675 EUR in total 💁‍♀️.

Question 3

How Long Can I Stay?

Accepted Answer

###### The maximum stay for short stays is 4 months. The minimum stay for long stays is 6 months.

Short stay accommodations can be booked with a minimum stay of 1 week and a maximum of 4 months. The minimum period for long stay accommodations is 6 months. It is **not** possible to renew any tenancy agreements for the same accommodation, (unless stated otherwise in the tenancy agreement) because we want to promote the flow of the housing market. However, it is possible to relocate to another accommodation, even in the same appartment. This can be arranged in consultation with us and is subject to availability.

Question 4

What Are The Extra Fees For Dependent Living Accommodations (Rooms)?

Accepted Answer

#### All stays shorter than twelve months are subject to additional fees

##### The following rates and price plans apply to the rental periods of Dependent Living Accommodations (DLA) such as rooms
**Short stay accommodations:**

* 4 months: + €50,00 p/m
* 3 months: + €60,00 p/m
* 2 months: + €80,00 p/m
* 1 month:  + €120,00
* less than 1 month: + €240,00

**Long stay accommodations:**

* 12 months: the standard rate as mentioned in the advertisement
* 11 months: + €12,00 p/m
* 10 months: + €16,00 p/m
*  9 months: + €20,00 p/m
*  8 months: + €25,00 p/m
*  7 months: + €30,00 p/m
*  6 months: + €35,00 p/m
*  5 months: + €45,00 p/m

Question 5

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed when booking a non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

Question 6

When Will The Deposit Be Refunded?

Accepted Answer

##### Within 14 days after the end of contract. The reimbursement of the deposit will take place utmost within 14 days after the end of contract, as long the following has been met:
* All the necessary documents and keys were presented at or before the end date of your contract.
* You have confirmed your bank account number. If you have not yet responded to the email requesting your confirmation to which IBAN bank account the funds need to be transferred to, we urge you to do so as soon as possible by replying to this message and mentioning the bank name, account holder, IBAN bank account number and the BIC/SWIFT of your bank.
* We have received a proof of de-registration or registration elsewhere. (does not apply for short stays)

* *The time frame of 14 days starts when the last issues (if there are any) are resolved*

The reimbursement amount in debit or credit will be recalculated with your deposit. You will receive an credit invoice regarding the reimbursement of the deposit.

Question 7

Do I Need To Pay A Security Deposit For Booking My Accommodation?

Accepted Answer

The deposit is a standard security fee that has to be paid when booking your accommodation. By law, security deposits **cannot** be used for rent payments. The security deposit covers possible damages, excessive wear and tear, or other unmet conditions at the end of your tenancy agreement.

The deposit equals to **twice the month's rent** for independent accommodations (whole apartments or houses), and **€950,00** for dependent accommodations (rooms). The deposit will be refunded within 14 days after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

Question 8

Can I Bring My Own Furniture Into  The Accommodation?

Accepted Answer

It is negotiable if you want to bring your own furniture. However, you can not bring your own furniture prior to our consent. We want to prevent any damages made by moving furniture or bringing furniture. If you want to make adjustments to the room, you'll have to sign a liability contract. Be aware that some furniture may be attached to floors and walls, so it cannot be moved.

Please note that you are not allowed, amongst others, to make adjustments to your accommodations, like making holes in the wall. Appliances such as your own washing machine, dryers, heaters, or fridges are **not** allowed.

Question 9

Can I Book If I Am Under 18 Years Old?

Accepted Answer

If you are between 16 and 18 years old, you can stay at any of our Dutch properties. All you have to do is hand in a note at the check-in with a signature from a parent or guardian, stating that they agree to let you stay unsupervised. Unfortunately, if you have not reached the age of 16 yet, staying at our accommodations is not possible.

Question 10

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.
You can easily order your bed linen **[here](https://hi.shth.nl/is-there-bed-linen-and-towels-in-my-accommodation)**, or you can bring them, of course, by yourself.

How can we help?

Tenant Portal