I got an e-mail today regarding a monthly check. What is the purpose of such a monthly check?
I am checking out soon and need to show valid proof of deregistration. What does this mean?
Can I show you a bank statement instead of transferring money for the deposit?
I have already checked out, but what happens to my mail?
I have seen a room I would like to rent, and many agencies ask for an agency fee. What are your agency fees?
I am looking for housing but it's so difficult. Can I come to the office, so we can check the options and book with you? I have some questions and would like to drop by the office to ask them. Is this possible?
I have an appointment with you on a specific date and time, but something came in between. I do not want to move the appointment, so can I let somebody else come instead?
I want to book an apartment for 10 months. Are there any additional fees which I need to take into account?
I am interested in a room, but it says homestay. What is a homestay and does it have a different procedure?