Question 1

Is There Somewhere I Can Store My Bike?

Accepted Answer

This varies as no accommodation is the same. It is only allowed to store a bike in a designated area such as a garden, barn, or storage. This area should be reachable without bringing your bike into or through the accommodation itself. And if needed the bike can be stored on the street with a good lock. Check with the specific advertisement in question if there is any designated area to store your bike.

Question 2

What Is A Monthly Check?

Accepted Answer

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues.

You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues.

If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

Question 3

What Is A Valid Proof Of Deregistration And Why Do I Need It?

Accepted Answer

You can report your registration elsewhere within the Netherlands or registration abroad at the municipality where you are registered, or at any government agency abroad. You can make your appointment online or you can go to the municipality in person.

Read more information about deregistration on our blog: [Here](https://hi.shth.nl/27BZ)

Question 4

Are (Online) Viewings Possible?

Accepted Answer

You can attend a group viewing or watch the video viewing of the accommodation once available on the website.

Group viewings are held as soon as the accommodations are vacant and available. However, due to the high demand for accommodations, many accommodations are booked before the availability date and therefore viewing in person is not always possible.
We also offer live video viewings, so you can view the accommodation in real-time, ask questions, and chat with our staff.

Question 5

Do I Have To Pay The Deposit In Order To Secure A Room?

Accepted Answer

###### A deposit needs to be paid to secure your accommodation. A bank statement does not suffice, but only an authentic bank deed.
An authentic deed (or authentic act) is a legal document which has been appropriately prepared and authenticated by a court officer, such as a notary.

The authenticating officer acts as a registry and holder of a unique record of the document and can make certified copies of the original if later required (the original is usually given to the parties).

###### An authentic deed offers certainty on the following points:
* It is stated on the document that it is real.
* It has a fixed date on it.
* That nobody changed the contents of the document afterwards.
* The people whose names are on the document are the same people who signed it.

Question 6

Do I Need To Pay Agency Fees?

Accepted Answer

### We do not charge you any agency fees for listings that are on our website.
If you want to book an accommodation, you fill in an application form, sign the contract, and pay the deposit and it is all yours. After you filled in the application form, we ask for a contract drafting fee, amount of the fee will count towards your deposit.
The deposit will be reimbursed after your stay if everything is in order.

More information regarding the deposit can be found [here](https://faq.shth.nl/faqs/is-a-depositcaution-applicable)

Question 7

We Are A Group, And We Are Renting An Apartment. Can We Pay Each Our Share Of Rent?

Accepted Answer

The total amount should reach our bank account in one transfer. Any other way entails additional (administrative) work. If you insist on paying separately, this is possible but will be subject to an additional fee of 25 EUR per transaction.

Question 8

We Want To Book An Apartment As A Group. What If We All Have A Different Arrival Date?

Accepted Answer

When you book an apartment as a group, you will receive one rental agreement. The starting date in the rental agreement applies to the entire group, so is the rent payment. The group, or a member of the group, can check in the apartment starting from, e.g. 1 August. If the check-in has taken place, it is impossible to offer a rent reduction to a group member because it is simply impossible to manage the group's presence or an individual.

The check-in will take place with the entire group, or at least one group member. The group member does the check-in on behalf of the group. We will hand over the keys during the check-in to the entire group or group member. We cannot manage the late arrival of any group members and cannot discount individual group members.

Question 9

What Are The Extra Fees With Apartments/Studio's For Stays Shorter Than Twelve Months?

Accepted Answer

#### All stays shorter than twelve months are subject to additional fees

##### The following rates and price plans apply to the rental periods of Independent Living Accommodations (ILA) such as whole apartments.
###### All additional fees are processed monthly
**Short stay accommodations:**

* 4 months: + €150,00 p/m
* 3 months: + €180,00 p/m
* 2 months: + €240,00 p/m
* 1 month:  + €360,00 
* less than 1 month: + €720,00

**Long stay accommodations:**

*  12 months: the standard rate as mentioned in the advertisement
*  11 months: + €36,00  p/m
*  10 months: + €48,00  p/m
*   9 months: + €60,00  p/m
*   8 months: + €75,00  p/m
*   7 months: + €90,00  p/m
*   6 months: + €105,00 p/m
*   5 months: + €135,00 p/m

Question 10

Can I end my contract earlier than the end date?

Accepted Answer

#### Depending on your type of contract and the agreed conditions, you can *or* cannot end your contract before the end date. 
If your contract mentions a definite period, it is possible to cancel your contract with a one calendar month notice. This notice should be in *writing* and delivered through *registered* mail. If you are leasing an accommodation for an indefinite period, probably a minimum contract period is concluded. In that case, it is not possible to end the contract by yourself. However, it is possible to contact us and discussing the ending your contract pre-maturely.

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