Question 1

Can I Book If I Am Under 18 Years Old?

Accepted Answer

If you are between 16 and 18 years old, you can stay at any of our Dutch properties. All you have to do is hand in a note at the check-in with a signature from a parent or guardian, stating that they agree to let you stay unsupervised. Unfortunately, if you have not reached the age of 16 yet, staying at our accommodations is not possible.

Question 2

Is Cleaning Included In The Rent?

Accepted Answer

Cleaning is included in some rental agreements. It depends on the accommodation. If it is included, it will be stated explicitly in the advertisement and in the contract.

Cleaning refers to surface cleaning of the indoor common area's which are reachable without the use of a ladder.

If you would like to have periodically cleaning or if you need any one-time cleaning done, you can book one with us. In this case, you can choose between a surface cleaning or a deep cleaning of different areas such as; common areas, bedroom(s), garden etc.

Question 3

Is It Possible To Stay For Only A Few Weeks?

Accepted Answer

Yes, the minimum rental period is 1 week. We provide short stay accommodations for a minimum period of at least one week. In that case, the advertised monthly rate will be calculated pro rate to the period you would like to stay but it might be subject to an additional fee because of the short stay.

Question 4

Is Registration At The Municipality Possible?

Accepted Answer

Registration is mandatory by Dutch law for all stays longer than 4 months, and therefore you are also obligated to register yourself as soon as possible when the contract enters into force. Kindly note this may be a different date than the contract signing date!

Dutch law does not require registration for any stays shorter than 4 months. For that reason, we explicitly exclude this possibility with short stay contracts (stays for four or less months). The main reason for this is that of the administrative hassle like taxes and the deregistration process. Therefore, short stay accommodations are often more favorable priced.

Find more information about registration on our [blog](https://hi.shth.nl/254z)

Question 5

Is There Somewhere I Can Store My Bike?

Accepted Answer

This varies as no accommodation is the same. It is only allowed to store a bike in a designated area such as a garden, barn, or storage. This area should be reachable without bringing your bike into or through the accommodation itself. And if needed the bike can be stored on the street with a good lock. Check with the specific advertisement in question if there is any designated area to store your bike.

Question 6

What Is A Monthly Check?

Accepted Answer

A monthly check is a check-up of the state of the accommodation where you are staying. The purpose of a monthly check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to keep up with small maintenance issues.

You don't need to stay at your accommodation during the process as we only check the common areas. You will receive a report after the monthly check with our findings. These findings are objective findings and not a responsibility report. We will communicate clearly if there are any responsibility issues.

If you are at the accommodation during the monthly check, you can take the opportunity to direct questions regarding the monthly check to the inspector.

Question 7

What Is A Valid Proof Of Deregistration And Why Do I Need It?

Accepted Answer

You can report your registration elsewhere within the Netherlands or registration abroad at the municipality where you are registered, or at any government agency abroad. You can make your appointment online or you can go to the municipality in person.

Read more information about deregistration on our blog: [Here](https://hi.shth.nl/27BZ)

Question 8

Are (Online) Viewings Possible?

Accepted Answer

You can attend a group viewing or watch the video viewing of the accommodation once available on the website.

Group viewings are held as soon as the accommodations are vacant and available. However, due to the high demand for accommodations, many accommodations are booked before the availability date and therefore viewing in person is not always possible.
We also offer live video viewings, so you can view the accommodation in real-time, ask questions, and chat with our staff.

Question 9

Do I Have To Pay The Deposit In Order To Secure A Room?

Accepted Answer

###### A deposit needs to be paid to secure your accommodation. A bank statement does not suffice, but only an authentic bank deed.
An authentic deed (or authentic act) is a legal document which has been appropriately prepared and authenticated by a court officer, such as a notary.

The authenticating officer acts as a registry and holder of a unique record of the document and can make certified copies of the original if later required (the original is usually given to the parties).

###### An authentic deed offers certainty on the following points:
* It is stated on the document that it is real.
* It has a fixed date on it.
* That nobody changed the contents of the document afterwards.
* The people whose names are on the document are the same people who signed it.

Question 10

Do I Need To Pay Agency Fees?

Accepted Answer

### We do not charge you any agency fees for listings that are on our website.
If you want to book an accommodation, you fill in an application form, sign the contract, and pay the deposit and it is all yours. After you filled in the application form, we ask for a contract drafting fee, amount of the fee will count towards your deposit.
The deposit will be reimbursed after your stay if everything is in order.

More information regarding the deposit can be found [here](https://faq.shth.nl/faqs/is-a-depositcaution-applicable)

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