Question 1

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

Check-ins take place between 13:00 - 16:30 on office days, 14:00 - 16:00 on Saturday, Sunday, or holidays.

Kindly take the following into account:

If your tenancy agreement is set to start on a future date, your check-in will always occur on the contract's starting day, even if it falls on a Saturday, Sunday, or a holiday. However, if your agreement starts today/in the past because the accommodation is/was available immediately you can find more information regarding this here: https://faq.shth.nl/faqs/when-is-the-deadline-for-the-first-term-rent-payment

In case you wish to reschedule your check-in for a later date than initially specified in your contract, it can only be arranged on a business day. The specific date and time will be subject to our availability and may incur additional charges. Please note that, especially in co-living arrangements, check-ins must be within reasonable hours to respect the privacy and comfort of your housemates.

Please be aware that check-in times outside our standard hours, as mentioned above, will incur an additional fee of 100 EUR excl. VAT on business days.

Please note: Our planning department is closed on business days from 3 PM.

Question 2

How Can I Dispose Of My Household Waste?

Accepted Answer

If there are underground containers close by your accommodation (less than 5 min. walk), you can dispose of your household waste in these containers. You can locate underground and other recycling containers in The Hague using this interactive map. If there are no underground containers close by, you can put out your garbage bag, wheelie bin, or old paper outside on the designated collection day.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/BeDvdNka4W/wheelie%20bin.png (wheelie bin.png)

The Hague

More information about how and when the municipality of The Hague will collect the garbage, what is and what isn't allowed, and other information can be found here. You can see when the municipality will collect the garbage with this link. Just fill in your postal code and house number as shown hereunder.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/N5UzFjSkgD/resources/Lumi565eVm/Zipcode.png (Zipcode.png)

The zip code contains four numeric and two alphabetic characters, which can be found in your contract. Unfortunately, the waste collection schedule of The Hague municipality is only provided in Dutch at this moment.

Private container

As a resident of The Hague, you can order your own mini-container (maximum 1 per household) for absolutely free(!). For more information and to order one, please check this link.

Rotterdam

More information about how and when the municipality of Rotterdam will collect the garbage, what is and what isn't allowed, and other information can be found here. You can see when the municipality will collect the garbage with this link. Just fill in your postal code and house number as shown hereunder.

Question 3

Can You Reserve An Accommodation For Me?

Accepted Answer

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E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?

Kindly note that when calculating the weeks, the results will always be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

Question 4

How Long Can I Stay?

Accepted Answer

The duration of your stay is determined by the specific accommodation you wish to rent. Each accommodation listing provides information on the allowed length of stay. While some accommodations allow for a stay of 5 months, others require a commitment of 12 months. Please note that all stays are fixed and cannot be extended. This policy is in place to encourage housing market turnover. For further details on the type of contract and termination possibilities, please read here.

Question 5

Do I Need To Pay A Security Deposit For Booking My Accommodation?

Accepted Answer

The deposit is a standard security fee that has to be paid when booking your accommodation.

The deposit equals to twice the flat rate rent for both independent accommodations (whole apartments or houses) and dependent accommodations (rooms). The flat rate is not the advertised price, but always less than the advertised price. The deposit will be refunded within two weeks after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

Question 6

What Are The Selection Criteria That Student Housing The Hague Applies?

Accepted Answer

At Student Housing the Hague, we have established a set of objective and non-discriminatory selection criteria to ensure fair and consistent allocation of our rental accommodations. Our criteria are designed to meet the specific needs and circumstances of international students because they often have limited or reduced social support networks in the Netherlands, as well as to fulfill our commitment to providing campus contracts. We strive to create an inclusive and supportive environment for all our tenants.

Selection Criteria:

Student Status: To be eligible for our accommodations, applicants must provide valid proof of being a registered international student enrolled in a recognized educational institution within The Netherlands.
Residency Requirement: Applicants must be non-Dutch nationals and have a non-Dutch passport, thereby reflecting our focus on providing housing to international students.
Financial Capacity: As part of the application process, we request proof of financial capability to cover the rental costs. This helps ensure that tenants can fulfill their financial obligations without undue hardship.
Guarantor In The EU: As part of our rental agreement, we request that tenants provide a guarantor who is based within the European Union. This measure serves to ensure accountability and mitigate potential risks for both parties involved in the rental arrangement.
Compatibility with Campus Contracts: Student Housing The Hague exclusively offers campus contracts. Therefore, applicants should agree to the terms and conditions outlined in the contract and demonstrate a commitment to complying with them.
Fair Allocation: We operate on a first-come, first-served basis, provided that applicants meet all other eligibility criteria. This approach ensures equal opportunities for all students and minimizes any bias or discrimination.

It is important to note that our selection criteria are not based on factors such as race, nationality, religion, gender, or any other protected characteristic. We are committed to providing equal opportunities and fair treatment to all applicants, without any form of discrimination.

Please be aware that meeting the selection criteria does not guarantee accommodation, as availability is subject to demand and the availability of suitable units.

If you have found an accommodation with us and would like to proceed with renting it, please ensure that you meet the above selection criteria. If you have any further questions or require clarification, our team is available to assist you throughout the process.

We look forward to helping you find suitable and comfortable accommodation during your student time in the Hague and surrounding!

Note: The selection criteria provided above are tailored specifically to the scenario described, where Student Housing the Hague targets international students and offers campus contracts. These criteria may not be applicable or appropriate for other rental agencies or situations.

Question 7

Is There Bed Linen And Towels In My Accommodation?

Accepted Answer

Bed linen and towels are not included.

Question 8

Are All Accommodations Furnished?

Accepted Answer

All of our accommodations are furnished, unless stated otherwise in the advertisement on our website. If you want to bring your own furniture, please let us know beforehand you book the accommodation, so we can check what we could arrange.

More information regarding bringing your own furniture, you can read here.

Question 9

Can I Start My Contract On A Later Date Than The Advertised Availability Date?

Accepted Answer

It is not possible to start your contract on a later date than the date which is mentioned in the advertisement. However, it is possible to check-in on a later date than the starting date of the contract.

Question 10

Can I Book If I Am Under 18 Years Old?

Accepted Answer

If you are under the age of 18 years old, it is not possible to stay at any of our Dutch properties.