##### Within 14 days after the end of contract. The reimbursement of the deposit will take place utmost within 14 days after the end of contract, as long the following has been met: * All the necessary documents and keys were presented at or before the end date of your contract. * You have confirmed your bank account number. If you have not yet responded to the email requesting your confirmation to which IBAN bank account the funds need to be transferred to, we urge you to do so as soon as possible by replying to this message and mentioning the bank name, account holder, IBAN bank account number and the BIC/SWIFT of your bank. * We have received a proof of de-registration or registration elsewhere. (does not apply for short stays) * *The time frame of 14 days starts when the last issues (if there are any) are resolved* The reimbursement amount in debit or credit will be recalculated with your deposit. You will receive an credit invoice regarding the reimbursement of the deposit.

##### Within 14 days after the end of contract. The reimbursement of the deposit will take place utmost within 14 days after the end of contract, as long the following has been met: * All the necessary documents and keys were presented at or before the end date of your contract. * You have confirmed your bank account number. If you have not yet responded to the email requesting your confirmation to which IBAN bank account the funds need to be transferred to, we urge you to do so as soon as possible by replying to this message and mentioning the bank name, account holder, IBAN bank account number and the BIC/SWIFT of your bank. * We have received a proof of de-registration or registration elsewhere. (does not apply for short stays) * *The time frame of 14 days starts when the last issues (if there are any) are resolved* The reimbursement amount in debit or credit will be recalculated with your deposit. You will receive an credit invoice regarding the reimbursement of the deposit.

##### Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay. In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out. Bear in mind that a pre-checkout is not mandatory, but we strongly advise you to do one to prevent any misunderstandings afterwards. Take care of any necessary repairs or cleaning prior to check-out. Only in this way you can avoid that we have to charge you with rent losses and/or fines. If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or by sending a reply to this email. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

##### Between 09:30 - 16:30 on office days, between 2 and 4 weeks before the end of your stay. In light of the future check-out, we will arrange a pre-checkout. To give you the opportunity in which state and under which conditions your apartment or room needs to be at the final check-out. Bear in mind that a pre-checkout is not mandatory, but we strongly advise you to do one to prevent any misunderstandings afterwards. Take care of any necessary repairs or cleaning prior to check-out. Only in this way you can avoid that we have to charge you with rent losses and/or fines. If you are hindered on the date or time and not able to make it to the appointment, you need to notify us beforehand by the latest of 48 hours prior to the exact date and time by email (help@shth.nl) or by sending a reply to this email. In case you are not present at the address on the corresponding dates and time without an notification prior to stated above, you will be charged an amount of €100,- excl. V.A.T. per time.

The deposit is a standard security fee that has to be paid when booking your accommodation. By law, security deposits **cannot** be used for rent payments. The security deposit covers possible damages, excessive wear and tear, or other unmet conditions at the end of your tenancy agreement. The deposit equals to **twice the month's rent** for independent accommodations (whole apartments or houses), and **€950,00** for dependent accommodations (rooms). The deposit will be refunded within 14 days after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

The deposit is a standard security fee that has to be paid when booking your accommodation. By law, security deposits **cannot** be used for rent payments. The security deposit covers possible damages, excessive wear and tear, or other unmet conditions at the end of your tenancy agreement. The deposit equals to **twice the month's rent** for independent accommodations (whole apartments or houses), and **€950,00** for dependent accommodations (rooms). The deposit will be refunded within 14 days after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

Once you book an accommodation with us, you will be provided different ways to pay the deposit, the rent and other additional services throughout the tenancy. In short, we accept the following payment methods: * SEPA Bank transfer (FREE) * iDeal (FREE) * Bancontact (FREE) * Credit cards (4.2% charge) **SEPA Bank transfer** is one of the most straight forward possibilities. Kindly note to take into account the right bank account number and the attn. of the transaction. This information is always mentioned in the contract and invoice. **Non-European bank accounts** Kindly note that if you try to transfer an amount from a non-IBAN (non-European) bank account, your bank and other intermediate banks will most probably deduct transfer fees from the amount sent. This will result in a lower amount received by us, and you will need to supplement the amount due. For that reason, we do not advise you to transfer funds directly to our bank account from a non-European bank account. **iDeal** is a payment method which is very popular in The Netherlands and all the Dutch banks are connected to. The invoices provided also contain an automatic payment link through iDeal, which makes transferring funds seamlessly. **Bancontact** is a popular Belgium payment method which is supported by almost all the Belgium banks. **Credit cards** we accept: Visa, MasterCard, JCB, UnionPay, Discover and American Express. If you want to pay an amount with your credit card, a non-refundable processing fee of 4.2% of the total amount is applicable to the transaction.

Once you book an accommodation with us, you will be provided different ways to pay the deposit, the rent and other additional services throughout the tenancy. In short, we accept the following payment methods: * SEPA Bank transfer (FREE) * iDeal (FREE) * Bancontact (FREE) * Credit cards (4.2% charge) **SEPA Bank transfer** is one of the most straight forward possibilities. Kindly note to take into account the right bank account number and the attn. of the transaction. This information is always mentioned in the contract and invoice. **Non-European bank accounts** Kindly note that if you try to transfer an amount from a non-IBAN (non-European) bank account, your bank and other intermediate banks will most probably deduct transfer fees from the amount sent. This will result in a lower amount received by us, and you will need to supplement the amount due. For that reason, we do not advise you to transfer funds directly to our bank account from a non-European bank account. **iDeal** is a payment method which is very popular in The Netherlands and all the Dutch banks are connected to. The invoices provided also contain an automatic payment link through iDeal, which makes transferring funds seamlessly. **Bancontact** is a popular Belgium payment method which is supported by almost all the Belgium banks. **Credit cards** we accept: Visa, MasterCard, JCB, UnionPay, Discover and American Express. If you want to pay an amount with your credit card, a non-refundable processing fee of 4.2% of the total amount is applicable to the transaction.