Question 1

Which Extra Costs Can I Expect With An Excl. Rate?

Accepted Answer

You can expect an amount of approx. €140 for private bedrooms and around €335 for a whole apartment.

When the price is excl, it means that only the monthly fixed costs are included, such as flat rate and furniture. You can expect an extra amount of around €140 (private bedrooms) for advance payments such as internet, taxes, gas, water, electricity and levies. However, when renting a short-stay room, the extra amount is approx. €115 because there are no taxes involved when booking a short-stay. Renting a whole apartment comes down to approx. €335

➡️ When renting an apartment with students, you may be eligible for municipality tax exemptions 🙌🥳. This could save you €25 per person per month.

These costs are different for each accommodation, but a break-down of these costs can be found in your rental agreement.

Good to know; 💡

You will receive an annual settlement for all advance payments at the end of the year, or your stay, whichever comes first. The actual costs depend on your actual usage. If you have spent more on e.g. the utilities than the advance payments, you will have to make up for the difference. If you have spent less than your advance payments, you will get a refund.

It is forbidden by law to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we want to be as transparent as possible, we have separated these costs in the rental contract.

Question 2

How Does The Booking Process Work?

Accepted Answer

Booking process

The booking process consists of the following steps. These steps can be completed within a day (depending on how fast you respond).

Take-in Form We will send you a link with a Take-In form regarding your application. You can fill in the form through your web browser. By filling in this form, neither you nor Student Housing The Hague is committing to any legal agreement. This form is only for preliminary reasons. At the end of the Take-In form, you will be requested to make a down payment of €50 towards the deposit.
General Terms & Conditions Shortly after you have finished the Take-In form, we will start validating the provided documents. In the meantime, you will receive an email with important documents including the General Terms & Conditions, House rules, and other annexes to the tenancy agreement.
Draft Contract Once the provided documents and data have been checked, your tenancy agreement will be sent to you digitally, along with the request to read it carefully and if you agree with its contents, sign digitally.
Finalising Once the contract has been signed by you, the following steps have to be completed in order to finalise the contract:

The deposit must be paid immediately;
Your guarantor will receive a Guarantor Agreement that needs to be signed;
Single User's Statement needs to be signed;
Declaration of Sustainable Housing needs to be signed;

Signed Contract Once the above-stated steps have been completed, you will receive a signed copy of the tenancy agreement per email.

Terms of cancellation and reimbursement (per person)

You hereby commit to sign or cancel the contract within 72 hours after you have received the contract. Kindly note the following; Should the booking process be cancelled by

I) us before the 72 hours have expired, the €50,-- EUR down payment will be refunded within 14 days after the cancellation takes place.

II) you before the 72 hours have expired, you will be charged €25,-- EUR administration costs.

III) you after the 72 hours have expired, the €50,-- down payment will not be refunded.

Terms and agreements regarding the online forms/take-in form process can be found here.

Question 3

What Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

It means the accommodation can only be booked per today or the first next office day. We do this to prevent a period of vacancy. We do not reserve or hold accommodations, but it is possible to gain a discounted rent on your booking until you check-in into your accommodation. Read more about this here.

Question 4

Can I End/Terminate My Contract Earlier Than The End Date?

Accepted Answer

Depending on your type of contract and the agreed conditions, you can or cannot end your contract before the end date.

Definite Contract

If your contract mentions a definite period, it is possible to cancel your contract with a one calendar month notice. In order to protect the rights of tenants, by law (Section 7:271.3 BW) it is regulated that this notice should be in writing and delivered through registered mail or by bailiff (not e-mail). Therefore, providing a notice through an email or unregistered letter is not according to the law and not sufficient. Also, if the contract holds more than one person as a tenant, the notice should be signed by all people indicated as tenant on the contract.

Indefinite Contract

If you are leasing an accommodation for an indefinite period, probably a minimum contract period is concluded. In that case, it is not possible to end the contract by yourself.

However, it is possible to contact us and discuss ending your contract pre-maturely through a termination agreement.

You should send the notice to the contract manager, which in some cases is Student Housing The Hague, but in some cases is somebody else. You can find the contact details of the contract manager in your signed contract.

What do you need to mention in your registered letter?

Date per when you'd like to terminate.
Signature of all tenants in case you rent an entire apartment, otherwise only your signature of your renting an individual room.
The address of the accommodation in question.

Other information

Please take into account that we plan the pick-up of the letters, once, at the end of every month (the last day); this is to prevent missing out on registered letters coming in right after we picked it up.

In case Student Housing The Hague is the contract manager, you must send the registered letter to the following address:

Box 8585 (very important to mention this!!)

Rijn 12

2491 BG The Hague

Question 5

Are (Online) Viewings Possible?

Accepted Answer

You can attend a group viewing or watch the video viewing of the accommodation if it is available on our website.

In general, viewings are only held as soon as the accommodation in question is vacant and available. However, due to the high demand for accommodation, many accommodations are booked before the availability date before any viewing took place. Therefore, viewing in person is not always possible.

School year 2023-2024

Viewings for available accommodations for the school year of 2023-2024 cannot be scheduled individually due to the high demand for housing. Accommodations are often rented out before any viewings can take place and therefore Open House viewings will only be held based on availability. If you are interested in attending an Open House viewing, we recommend keeping an eye on our website and social media channels for updates on which accommodations will be available for Open House viewings. This will allow you to stay informed and have the opportunity to view the accommodations when possible.

Question 6

Can You Reserve An Accommodation For Me?

Accepted Answer

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E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying?

Kindly note that when calculating the weeks, the results will always be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

Question 7

How Can I Dispose Of My Household Waste?

Accepted Answer

If there are underground containers close by your accommodation (less than 5 min. walk), you can dispose of your household waste in these containers. If there are no underground containers close by, you can put out your garbage bag, wheelie bin, or old paper outside on the designated collection day.

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The Hague

More information about how and when the municipality of The Hague will collect the garbage, what is and what isn't allowed, and other information can be found here. You can see when the municipality will collect the garbage with this link. Just fill in your postal code and house number as shown hereunder.

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The zip code contains four numeric and two alphabetic characters, which can be found in your contract. Unfortunately, the waste collection schedule of The Hague municipality is only provided in Dutch at this moment.

Private container

As a resident of The Hague, you can order your own mini-container (maximum 1 per household) for absolutely free(!). For more information and to order one, please check this link.

Rotterdam

More information about how and when the municipality of Rotterdam will collect the garbage, what is and what isn't allowed, and other information can be found here. You can see when the municipality will collect the garbage with this link. Just fill in your postal code and house number as shown hereunder.

Question 8

What Is A Homestay a.k.a Live-In Accommodation?

Accepted Answer

Homestay a.k.a. Live-In accommodations are accommodations which are shared with the landlord. At a homestay accommodation, you have your private room or floor. Some homestay accommodations are suitable for couples or two persons, and other accommodations are for one person. Which situation is applicabe, will be mentioned in the advertisement.

The landlord can be a student, a family or a couple. With these accommodations, the house rules may differ from the standard house rules. As you will be living with the landlord, they can request different rules such as: taking shoes off before entering the accommodation, no showering after midnight because it will disturb the landlord or its family, no loud music after a certain time and so on.

More information about the landlord, house rules and requests are visible in the advertisement on our website or are available upon request.

About the renting procedure:

Regarding the tenancy period

Question 9

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed^ when booking an unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Question 10

Do I Need To Pay A Security Deposit For Booking My Accommodation?

Accepted Answer

The deposit is a standard security fee that has to be paid when booking your accommodation.

The deposit equals to twice the flat rate rent + 500 EUR for both independent accommodations (whole apartments or houses) and dependent accommodations (rooms). The flat rate is not the advertised price, but always less than the advertised price. The deposit will usually be refunded within 31 days after the contract end date if everything is in order with the accommodation, keys are returned, i/a deregistration evidence has been provided and other contractual obligations have been met.

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