Question 1

Which Extra Costs Can I Expect With An Excl. Rate?

Accepted Answer

You can expect an amount of approx. €90-150 for private bedrooms and around €230 for a whole apartment.

When the price is excl, it means that only the monthly fixed costs are included, such as flat rate and furniture. You can expect an extra amount of around €120 (private bedrooms) for advance payments such as internet, taxes, gas, water, electricity and levies. However, when renting a short-stay room, the extra amount is approx. €90 because there are no taxes involved when booking a short-stay. Renting a whole apartment comes down to approx. €200-€250

➡️ When renting an apartment with students, you may be eligible for municipality tax exemptions 🙌🥳. This could save you €25 per person per month.

These costs are different for each accommodation, but a break-down of these costs can be found in your rental agreement.

Good to know; 💡

You will receive an annual settlement for all advance payments at the end of the year, or your stay, whichever comes first. The actual costs depends on your actual usage. If you have spent more on e.g. the utilities than the advance payments, you will have to make up for the difference. If you have spend less than your advance payments, you will get a refund.

It is forbidden by law to rent out with a fixed all-in rental price. It is not allowed by law for agencies and landlords to make a profit on utility costs, as we try to be as transparent as possible, we have separated these costs.

Question 2

Are Pets Allowed?

Accepted Answer

Yes, pets 🐕 are allowed^ when booking a unfurnished non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

But, when it comes to renting a room in a shared accommodation (rooms):

Your dog might be your best friend, however, some people might have allergies. Given that the change of tenants in a shared accommodation can be quite frequent, it is not doable to take into account each and everyone's preferences and allergies regarding animals. To keep our accommodations available to as many students as possible, we have decided to not allow pets when booking a single room.

^Do keep in mind, depending on the pet, an additional deposit might be applicable.

Question 3

How does the booking process work?

Accepted Answer

Booking process

The booking process consists of the following steps. These steps can be completed within a day (depending on how fast you respond).

Take-in Form We will send you a link with a Take-In form regarding your application. You can fill in the form through your web browser. By filling in this form, neither you nor Student Housing The Hague is committing to any legal agreement. This form is only for preliminary reasons. At the end of the Take-In form, you will be requested to make a down payment of €50 towards the deposit.
General Terms & Conditions Shortly after you have finished the Take-In form, you will receive an email with additional documents including the General Terms & Conditions, House rules, and Annexes to the contract.
Draft Contract Once the Take-In form has been received and the down payment towards the deposit is made, your contract will be drafted and sent to you, which you can sign digitally.
Finalising Once the contract has been signed by you, the following steps have to be completed in order to finalise the contract:

The deposit must be paid immediately;
Your guarantor will receive a Guarantor Agreement that needs to be signed;
Single User's Statement needs to be signed;
Declaration of Sustainable Housing needs to be signed;

Signed Contract Once the above-stated steps have been completed, you will receive a signed copy of the tenancy agreement per email.

Terms of cancellation and reimbursement

You hereby commit to sign or cancel the contract within 72 hours after you have received the contract. Kindly note the following; Should the booking process be cancelled by

I) us before the 72 hours have expired, the €50,-- EUR down payment will be refunded within 14 days after the cancellation takes place.

II) you before the 72 hours have expired, you will be charged €25,-- EUR administration costs.

III) you after the 72 hours have expired, the €50,-- down payment will not be refunded.

Question 4

What Are The Extra Fees With Rooms For Stays Shorter Than Twelve Months?

Accepted Answer

All stays shorter than twelve months are subject to additional fees

The following rates and price plans apply to the rental periods of Dependent Living Accommodations (DLA) such as rooms.

All additional fees are processed monthly

Short stay accommodations:

4 months: + €50,00 p/m
3 months: + €60,00 p/m
2 months: + €80,00 p/m
1 month: + €120,00
less than 1 month: + €240,00

Long stay accommodations:

12 months: the standard rate as mentioned in the advertisement
11 months: + €12,00 p/m
10 months: + €16,00 p/m
9 months: + €20,00 p/m
8 months: + €25,00 p/m
7 months: + €30,00 p/m
6 months: + €35,00 p/m
5 months: + €45,00 p/m

Note: The total amount of months are rounded down. If you are staying e.g. 4 months and 20 days, the additional fee will be calculated as 4 months.

Question 5

What Is Does It Mean If An Accommodation Is Labeled 'Available Per Direct'?

Accepted Answer

It means the accommodation can only be booked per today or the first next office day. We do this to prevent a period of vacancy. We do not reserve or hold accommodations, but it is possible to gain a discounted rent on your booking until you check-in into your accommodation. This discounted rent is €75 per week for a room, or €200 per week for a self contained accommodation like an apartment or house. Please contact us to inquire about the possibilities.

Question 6

How Long Can I Stay?

Accepted Answer

The period you may stay depends on which accommodation you would like to rent from us. In overall, we define three types of lengths of stay; Short Stay, Long Stay, and Extended Stay.

Short Stay accommodations can be booked with a minimum contract length of 1 week and a maximum of 4 months.

Long Stay accommodations can be booked with a minimum contract length longer than 4 months and are always concluded for a defined period.

Extended Stay accommodations can be booked only with a minimum stay of 12 months, unless otherwise stated in the specific advertisement. Only after the first 12 months have come to pass, the contract can be cancelled (from both sides) with an one-months’ notice.

Question 7

How Can I Dispose Of My Household Waste?

Accepted Answer

If there are underground containers close by your accommodation (less than 5 min. walk), you can dispose of your household waste in these containers. If there are no underground containers close by, you can put out your garbage bag, wheelie bin, or old paper outside on the designated collection day.

The Hague

More information about how and when the municipality of The Hague will collect the garbage, what is and what isn't allowed, and other information can be found here. You can see when the municipality will collect the garbage with this link. Just fill in your postal code and house number as shown hereunder.

The zip code contains four numeric and two alphabetic characters, which can be found in your contract. Unfortunately, the waste collection schedule of The Hague municipality is only provided in Dutch at this moment.

Private container

As a resident of The Hague, you can order your own mini-container (maximum 1 per household) for absolutely free(!). For more information and to order one, please check this link.

Rotterdam

More information about how and when the municipality of Rotterdam will collect the garbage, what is and what isn't allowed, and other information can be found here. You can see when the municipality will collect the garbage with this link. Just fill in your postal code and house number as shown hereunder.

Question 8

At What Date And Time Is The Check-In Scheduled?

Accepted Answer

On the start date of your contract between 13:00 - 16:30 on office days, 14:00 - 16:00 on Saturday, Sunday, or holidays.

Kindly take the following into account:

Check-ins are always held on the starting day of your contract, even if it is a Saturday, Sunday, or Holiday.

It is possible to have your check-in at a later moment than the original start date of the contract, however, it can only be changed to an office day. The date and time are subject to our availability. It goes without saying that in the case of co-living, we cannot check-in too late as we have to take the privacy and the living pleasure of the other housemates into consideration.

Take into account that check-in times which are different than the general hours (as mentioned above) are subject to an additional fee of 121 EUR.

Question 9

Can I Book If I Am Under 18 Years Old?

Accepted Answer

If you are under the age of 18 years old, it is not possible to stay at any of our Dutch properties.

Question 10

Can You Reserve An Accommodation For Me?

Accepted Answer

We work on a first-come, first-served basis which means that the first person who signs the rental agreement and meets the financial obligations gets the room. We do not reserve or hold accommodations. However, if the accommodation is available per an earlier date than the date the accommodation has been booked by you, reservation costs will be invoiced to you. The reservation costs are €95 per week for a room, or €295 per week for a self contained accommodation like an apartment or house. Please contact us to inquire about the possibilities.

E.G: I signed a contract with the starting date of 1 November but I will not check-in until the 1st of January. How much will I be paying? 1 November until 31 December = 9 weeks x 95EUR per week = 855 EUR in total 💁‍♀️.

Kindly note that when calculating the weeks, the results will always be rounded up.

E.G: 27 days divided by 7 = 4 weeks.

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